Title: Doesn’t work
Last modified: June 3, 2019

---

# Doesn’t work

 *  Resolved [wagnerjaccoud](https://wordpress.org/support/users/wagnerjaccoud/)
 * (@wagnerjaccoud)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/)
 * When activating in the flatsome theme the checkout is messed up. There is probably
   some error in the code

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Rupinder Kaur](https://wordpress.org/support/users/coolcoders/)
 * (@coolcoders)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11607126)
 * Hi,
    It seems the theme may be activated after this plugin setup.can you please
   check the folder(flatsome/woocommerce/checkout) under your theme is renamed to(
   checkout-test).If it is not you have to reconfigure the plugin settings .Or either
   rename this folder manually. If you still face the issue please let me know.
 * Thanks
 *  Thread Starter [wagnerjaccoud](https://wordpress.org/support/users/wagnerjaccoud/)
 * (@wagnerjaccoud)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11607776)
 * Hello. Even though the procedure is done, the check is not in 3 columns as shown
   in the image. I manually renamed the folder and it still does not work. The only
   thing that changes is the style of boão but it remains in a single column, getting
   in the second column only the checkbox to deliver in a different address?
 * Its plugin looks ideal, but it still does not work on the flatsome.
 *  Plugin Author [Rupinder Kaur](https://wordpress.org/support/users/coolcoders/)
 * (@coolcoders)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11608227)
 * Hi ,
    i tested your issue with flatsome and found there is a file named(themes/
   flatsome/page-checkout.php).This file is actually forcing to use theme’s style
   for checkout page.Try renaming this file to see the plugin design.
 * Do let me know if still any issue.
 * Thanks
 *  Thread Starter [wagnerjaccoud](https://wordpress.org/support/users/wagnerjaccoud/)
 * (@wagnerjaccoud)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11608330)
 * Even renaming the file remains as before.
 * I have already tried to rename this file you mentioned and also the checkout 
   folders of the flatosome and also the child theme. But nothing solved.
 *  Plugin Author [Rupinder Kaur](https://wordpress.org/support/users/coolcoders/)
 * (@coolcoders)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11608557)
 * Hi,
    If it is not working then there is definately something which is overiding
   the checkout process.it may be any other plugin regarding checkout or custom 
   code. As per compatibility test with flatsome theme the only reason was mentioned
   file. You can share your websote details if comfortable . Else try resolving 
   by deactivating plugins or changing theme to find the issue.
 * Thanks.
 *  Thread Starter [wagnerjaccoud](https://wordpress.org/support/users/wagnerjaccoud/)
 * (@wagnerjaccoud)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11609854)
 * Please send an email to [wagner.jaccoud@gmail.com](https://wordpress.org/support/topic/doesnt-work-2164/wagner.jaccoud@gmail.com?output_format=md)
   so that I can send the access data.
 * So you can see and do tests. I will create a test product in a subdomain so you
   can have a better idea.
 *  Plugin Author [Rupinder Kaur](https://wordpress.org/support/users/coolcoders/)
 * (@coolcoders)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11616462)
 * Okay
 *  Thread Starter [wagnerjaccoud](https://wordpress.org/support/users/wagnerjaccoud/)
 * (@wagnerjaccoud)
 * [7 years ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11619061)
 * Hi. I found the problem. Just rename the WooCommerce folder of your plugin to
   woocommerce with lowercase letters that the plugin works.
 *  Plugin Author [Rupinder Kaur](https://wordpress.org/support/users/coolcoders/)
 * (@coolcoders)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11664812)
 * Hi Wagner
    Thanks for your point.i will definately look into this and rename 
   it so it doesn’t create any issue in future Thanks .

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/custom-checkout-layouts-for-woocommerce/assets/icon-256x256.
   jpg?rev=2079391)
 * [One page checkout and layouts for woocommerce](https://wordpress.org/plugins/custom-checkout-layouts-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/custom-checkout-layouts-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-checkout-layouts-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-checkout-layouts-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-checkout-layouts-for-woocommerce/reviews/)

 * 9 replies
 * 2 participants
 * Last reply from: [Rupinder Kaur](https://wordpress.org/support/users/coolcoders/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/doesnt-work-2164/#post-11664812)
 * Status: resolved