Title: Doesn’t work
Last modified: August 29, 2021

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# Doesn’t work

 *  [richtherenegades](https://wordpress.org/support/users/richtherenegades/)
 * (@richtherenegades)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2704/)
 * I have over 20 WordPress sites. This plugin gives me a error curl timeout for
   getting API Key. So I created a account on their website for a API key and when
   I try to put in the API key in gives me a curl timeout error. Now there is no
   way to delete my Imagify account from their website! So I am sure I will keep
   getting emails from them.
    -  This topic was modified 4 years, 9 months ago by [richtherenegades](https://wordpress.org/support/users/richtherenegades/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2704/#post-14817871)
 * Hi [@richtherenegades](https://wordpress.org/support/users/richtherenegades/)
 * ​Sorry to hear about the issue! There must be a connection issue to our server.
 * Please make sure to whitelist the following IP addresses:
 * 51.68.166.142
 * Let me know if that helped. If not, it would be good to check with your host,
   if they specifically block the connection to imagify.io (app.imagify.io).
 * Other than that, you can ask for account removal via [https://imagify.io/contact](https://imagify.io/contact),
   we respond quite quickly to this kind of requests.
 * Best Regards
 *  Thread Starter [richtherenegades](https://wordpress.org/support/users/richtherenegades/)
 * (@richtherenegades)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2704/#post-14832595)
 * Sorry it was a connection issue with my computer.
 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2704/#post-14832603)
 * [@richtherenegades](https://wordpress.org/support/users/richtherenegades/),
 * No worries and I’m very glad to hear that you were able to discover the cause
   of the issue!
 * Hope you have a very nice rest of your day!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/imagify/assets/icon-256x256.gif?rev=3452959)
 * [Imagify: Optimize Images for Top Speed (Compress & Convert to WebP/AVIF)](https://wordpress.org/plugins/imagify/)
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 * [Active Topics](https://wordpress.org/support/plugin/imagify/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/imagify/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [WP Media](https://wordpress.org/support/users/wp_media/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/doesnt-work-2704/#post-14832603)