Title: Doesn’t work
Last modified: March 19, 2022

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# Doesn’t work

 *  [menni50](https://wordpress.org/support/users/menni50/)
 * (@menni50)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/doesnt-work-2811/)
 * Keep on cycling forever and does not import anything

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [extendWP](https://wordpress.org/support/users/taz_bambu/)
 * (@taz_bambu)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/doesnt-work-2811/#post-15477261)
 * we uploaded an updated version with some extra checks for the message you posted
   it here [https://wordpress.org/support/topic/an-error-occurred-12/](https://wordpress.org/support/topic/an-error-occurred-12/)
 *  Thread Starter [menni50](https://wordpress.org/support/users/menni50/)
 * (@menni50)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/doesnt-work-2811/#post-15479775)
 * Thank you, I’m very sorry to tell you that my problem was not solved. I get a
   red list of products imported/updated when importing an XLS file, but the products
   do not appear when looking at the products list from the WP admin dashboard.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [4 years ago](https://wordpress.org/support/topic/doesnt-work-2811/#post-15677853)
 * [@taz_bambu](https://wordpress.org/support/users/taz_bambu/) I’ve deleted your
   offer to login to your user’s site. I’m am 100% sure you mean well but please
   _never ask for credentials on these forums._
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us escalating
   this to the plugins team.**
 * It’s never necessary to do that. Here’s why.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Doesn’t work’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woo-product-excel-importer_c4d2ef.
   svg)
 * [Product Excel Import & Export for WooCommerce](https://wordpress.org/plugins/woo-product-excel-importer/)
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 * [Support Threads](https://wordpress.org/support/plugin/woo-product-excel-importer/)
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 * 3 replies
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/doesnt-work-2811/#post-15677853)