Title: Doesn’t Work
Last modified: September 15, 2022

---

# Doesn’t Work

 *  Resolved [lweb](https://wordpress.org/support/users/lavega45/)
 * (@lavega45)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-2889/)
 * Hello, Matomo does not register any visits on our site, do you know what the 
   problem is?
 *     ```
       				  # Matomo
   
       * Version de l’extension Matomo: 4.11.0
       * Config existe et est accessible en écriture.: Oui ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
       * JS Tracker existe et est accessible en écriture.: Oui ("$abs_path/wp-content/uploads/matomo/matomo.js" )
       * Répertoires de l’extension: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
       * Répertoire temporaire accessible en écriture: Yes ($abs_path/wp-content/cache/matomo)
       * Version de Matomo: 4.11.0
       * idSite du site web Matomo: 1
       * Version installée de Matomo: 4.10.0 (Install date: 2022-07-22 13:57:50)
       * Upgrades outstanding: No
       * Upgrade in progress: No
   
       ## Endpoints
   
       * Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
       * Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
       * Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
       * Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
   
       ## Crons
   
       * Heure du serveur: 2022-09-15 16:24:06
       * Heure du site web: 2022-09-15 16:24:06 (Les dates ci-dessous sont affichées dans le fuseau horaire du site web)
       * Sync users & sites: Next run: 2022-09-16 13:58:49 (21 heures 34 min) ( Last started: 2022-09-15 13:59:16 (-2 heures 24 min). Last ended: 2022-09-15 13:59:16 (-2 heures 24 min). Interval: daily)
       * Archive: Next run: 2022-09-15 16:57:54 (33 min 48s) ( Last started: 2022-09-15 15:59:23 (-24 min 43s). Last ended: 2022-09-15 15:59:25 (-24 min 41s). Interval: hourly)
       * Update GeoIP DB: Next run: 2022-09-20 13:58:28 (4 jours 21 heures) ( Last started: 2022-08-21 14:24:55 (-25 jours 1 heures). Last ended: 2022-08-21 14:24:58 (-25 jours 1 heures). Interval: matomo_monthly)
   
       ## Contrôles obligatoires
   
       * Version PHP >= : ok 
       * PDO Extension: ok 
       * PDO\MYSQL Extension: ok 
       * MYSQLI Extension: ok 
       * Autres extensions requises: ok 
       * Fonctions requises: ok 
       * Configuration PHP requise (php.ini): ok 
       * Répertoires avec les droits d'accès en écriture: ok 
       * Répertoires avec accès en écriture pour Gestionnaire de balises: ok 
   
       ## Contrôles facultatifs
   
       * Binaire PHP 64 bits: ok 
       * État du traqueur: ok 
       * Limite mémoire: ok 
       * Fuseau horaire: ok 
       * Ouvrir l'URL: ok 
       * PageSpeed est désactivé: ok 
       * GD > 2.x + FreeType (graphics): ok 
       * Autres extensions: ok 
       * Autres fonctions: ok 
       * Système de fichiers: ok 
       * Dernière exécution d'archivage réussie: ok 
       * Capacités de la base de données: ok 
       * Taille maximale des paquets: ok 
       * Géolocalisation: ok 
       * Mettre à jour via HTTPS: ok 
       * Supports Async Archiving: Yes
       * Location provider ID: geoip2php
       * Location provider available: Yes
       * Location provider working: Yes
       * Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)
   
       ## Matomo Settings
   
       * Track mode: manually
       * Track codeposition: footer
       * Track api endpoint: default
       * Track js endpoint: default
       * Version history: 4.11.0, 4.10.0
       * Core version: 4.11.0
       * Last tracking settings update: 1658498519
       * Last settings update: 1663258508
       * Track search: Yes
       * Track 404: Yes
       * Track jserrors: Yes
       * Show get started page: 0
   
       ## Logs
   
       * Aucun: 
   
       # WordPress
   
       * Home URL: $site_url
       * Site URL: $site_url
       * WordPress Version: 6.0.2
       * Number of blogs: 1
       * Multisite Enabled: No
       * Network Enabled: No
       * WP_DEBUG: No
       * WP_DEBUG_DISPLAY: Yes
       * WP_DEBUG_LOG: No
       * DISABLE_WP_CRON: -
       * FORCE_SSL_ADMIN: Yes
       * WP_CACHE: No
       * CONCATENATE_SCRIPTS: -
       * COMPRESS_SCRIPTS: -
       * COMPRESS_CSS: -
       * ENFORCE_GZIP: -
       * WP_LOCAL_DEV: -
       * WP_CONTENT_URL: $site_url/wp-content
       * WP_CONTENT_DIR: $abs_path/wp-content
       * UPLOADS: -
       * BLOGUPLOADDIR: -
       * DIEONDBERROR: -
       * WPLANG: -
       * ALTERNATE_WP_CRON: -
       * WP_CRON_LOCK_TIMEOUT: 60
       * WP_DISABLE_FATAL_ERROR_HANDLER: -
       * MATOMO_SUPPORT_ASYNC_ARCHIVING: -
       * MATOMO_TRIGGER_BROWSER_ARCHIVING: -
       * MATOMO_ENABLE_TAG_MANAGER: -
       * MATOMO_SUPPRESS_DB_ERRORS: -
       * MATOMO_ENABLE_AUTO_UPGRADE: -
       * MATOMO_DEBUG: -
       * MATOMO_SAFE_MODE: -
       * MATOMO_GLOBAL_UPLOAD_DIR: -
       * MATOMO_LOGIN_REDIRECT: -
       * Permalink Structure: /%postname%/
       * Possibly uses symlink: No
       * Upload base url: $site_url/wp-content/uploads
       * Upload base dir: $abs_path/wp-content/uploads
       * Upload url: $site_url/wp-content/uploads/2022/09
       * Custom upload_path: 
       * Custom upload_url_path: 
       * Compatible content directory: Yes
   
       # WordPress Plugins
   
       * Akismet Anti-Spam: 5.0
       * Classic Editor: 1.6.2
       * CM On Demand Search And Replace: 1.2.8
       * Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: 6.15.4
       * consentmanager: 2.0.7
       * Divi Areas Pro: 3.1.5
       * Forminator: 1.18.1
       * Instant Indexing: 1.1.16
       * kk Star Ratings: 5.3.2
       * Matomo Analytics - Ethical Stats. Powerful Insights.: 4.11.0
       * OpenAgenda: 2.3.0
       * Pricing Table by Supsystic: 1.9.8
       * Really Simple SSL: 5.3.4
       * UpdraftPlus - Backup/Restore: 1.22.21
       * WP Go Maps (formerly WP Google Maps): 9.0.10
       * WP Logo Showcase Responsive Slider and Carousel: 3.1.4
       * WPML Multilingual CMS: 4.5.10
       * WPML String Translation: 3.2.2
       * WP Rocket: 3.12.0.5
       * Yoast Duplicate Post: 4.5
       * Yoast SEO: 19.6.1
       * Active Plugins: 18 (sitepress-multilingual-cms akismet cm-on-demand-search-and-replace consent-manager divi-areas-pro duplicate-post fast-indexing-api forminator kk-star-ratings matomo openagenda pricing-table-by-supsystic really-simple-ssl updraftplus wordpress-seo wp-google-maps wp-logo-showcase-responsive-slider-slider wpml-string-translation)
       * Theme: Divi (AGWEB-DIVI)
   
       # Server
   
       * Server Info: Apache
       * PHP OS: Linux
       * PHP Version: 7.4.30
       * PHP SAPI: litespeed
       * PHP Binary Name: lsphp
       * PHP Error Reporting: 0 After bootstrap: 0
       * PHP Found Binary: php -q
       * Timezone: UTC
       * WP timezone: +00:00
       * Locale: fr_FR
       * User Locale: fr_FR
       * Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
       * WP Memory Limit: 40M
       * WP Max Memory Limit: 512M
       * Timezone version: 2022.1
       * Time: 1663259047
       * Max Execution Time: 360
       * Max Post Size: 512M
       * Max Upload Size: 536870912
       * Max Input Vars: 250000
       * Disabled PHP functions: No
       * zlib.output_compression is off: Yes
       * Curl Version: 7.71.0, OpenSSL/1.1.1p
       * Suhosin installed: No
   
       # Database
   
       * MySQL Version: 5.5.5
       * Mysqli Connect: Yes
       * Force MySQL over Mysqli: No
       * DB Prefix: wpxl_
       * DB CHARSET: utf8mb4
       * DB COLLATE: 
       * SHOW ERRORS: No
       * SUPPRESS ERRORS: No
       * Uses Socket: No
       * Uses IPv6: No
       * Matomo tables found: 61
       * DB tables exist: Yes
       * Matomo users found: 3
       * Matomo sites found: 1
       * Permissions obligatoires: OK
   
       # Browser
   
       * Browser:  (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36)
       * Language: fr-fr,fr,en
       ```
   

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [mattmary](https://wordpress.org/support/users/mattmary/)
 * (@mattmary)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-2889/#post-16014627)
 * Hello [@lavega45](https://wordpress.org/support/users/lavega45/)
 * Welcome to the community.
 * Many reasons could lead to this situation.
    [https://matomo.org/faq/troubleshooting/faq_58/](https://matomo.org/faq/troubleshooting/faq_58/)
   Let me know if one of them is responsible for
 * Kind regards
 * Mat
 *  [mattmary](https://wordpress.org/support/users/mattmary/)
 * (@mattmary)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-2889/#post-16066259)
 * Hello [@lavega45](https://wordpress.org/support/users/lavega45/)
 * Have you been able to find an explanation in the link I shared with you?
 * Kind regards
 * Mat

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Doesn’t Work’ is closed to new replies.

 * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=3531741)
 * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/matomo/)
 * [Active Topics](https://wordpress.org/support/plugin/matomo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [mattmary](https://wordpress.org/support/users/mattmary/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/doesnt-work-2889/#post-16066259)
 * Status: resolved