Title: Doesn't work
Last modified: September 2, 2016

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# Doesn't work

 *  [theguitarlesson](https://wordpress.org/support/users/theguitarlesson/)
 * (@theguitarlesson)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-work-651/)
 * Tried on my custom theme, than on the Twenty Fourteen, used all imaginable setting
   combinations, but couldn’t get it to work at all.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [David](https://wordpress.org/support/users/ugotsta/)
 * (@ugotsta)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-work-651/#post-7870078)
 * Hi [@theguitarlesson](https://wordpress.org/support/users/theguitarlesson/),
 * Sorry to hear you had trouble getting that working. It could just be the loading
   method used or perhaps something due to the way you have the rules configured.
   We’d love to get that sorted though.
 * If you’ll simply create a new post here:
    [http://wordpress.org/support/plugin/wordpress-popup](http://wordpress.org/support/plugin/wordpress-popup)
 * We’ll gladly take a look at getting it sorted with you. 🙂
 * Cheers!
 *  Thread Starter [theguitarlesson](https://wordpress.org/support/users/theguitarlesson/)
 * (@theguitarlesson)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-work-651/#post-7870081)
 * Thanks for getting back to me, but I installed another plugin already, which 
   worked as expected.
    I don’t know what the problem could have been, maybe incompatibility
   with another plugin, I’m not sure if I turned those off or not. Regardless, there
   are so many WP plugins for the same task, if one doesn’t work right away, I’m
   sure people will just delete it and try another one. We’ve come to expect plugins
   to just work, without having to ask for support or anything similarly time consuming.
 *  [David](https://wordpress.org/support/users/ugotsta/)
 * (@ugotsta)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-work-651/#post-7870085)
 * Hey there [@theguitarlesson](https://wordpress.org/support/users/theguitarlesson/),
 * Ah, thanks for clarifying that and I’m glad you were able to find a viable solution.
   We do guarantee the plugin works, but we’ve also implemented measures for themes
   that don’t follow [theme guidelines](http://make.wordpress.org/themes/guidelines/)
   or utilize code in ways that might work “out of the box” with other code solutions.
 * We totally understand your concerns, but given the vastness of WordPress, the
   varying ways code can be handled, it’s inevitable that conflicts will occur. 
   Thus we’re here to assist wherever that occurs. 🙂
 * Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Doesn't work’ is closed to new replies.

 * ![](https://ps.w.org/wordpress-popup/assets/icon-256x256.gif?rev=3446944)
 * [Hustle - Email Marketing, Lead Generation, Optins, Popups](https://wordpress.org/plugins/wordpress-popup/)
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 * 3 replies
 * 2 participants
 * Last reply from: [David](https://wordpress.org/support/users/ugotsta/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/doesnt-work-651/#post-7870085)