Title: Doesn’t work, poor support
Last modified: May 15, 2024

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# Doesn’t work, poor support

 *  [sonicavatar](https://wordpress.org/support/users/sonicavatar/)
 * (@sonicavatar)
 * [2 years ago](https://wordpress.org/support/topic/doesnt-work-poor-support-3/)
 * Custom events are not triggered, doesn’t work. Has other bugs. Reported issues
   to them. Useful plugin features can’t be tried or tested without purchase. After
   purchase reveals itself to not work. Slow inadequate support. Another inadequate
   plugin developer wasting business owners’ time and leaving them to chase refunds.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Tarek Aziz](https://wordpress.org/support/users/tarekht/)
 * (@tarekht)
 * [2 years ago](https://wordpress.org/support/topic/doesnt-work-poor-support-3/#post-17775402)
 * Hi [@sonicavatar](https://wordpress.org/support/users/sonicavatar/),
 * We appreciate you taking the time to share your feedback and I am sorry to hear
   about the difficulty you experienced.
 * Anyway, after reviewing your feedback, we have gone through the conversation 
   you had with our support representatives and noticed that you were seeking support
   for a feature, which is available in the pro version of the plugin.
 * Our support team has already responded to you via the ticket you created on our
   support website and is waiting for your response.
 * Please note that according to the **[guidelines](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)**
   of this forum, it is used only to provide support to the free version users.
 * From the description you provided above, it’s possible that there might be an
   issue with the configuration. Hence, we kindly request that you reach out to 
   our support website regarding the issues you are having.
 * We look forward to hearing from you in this regard.
 * Best regards,
    On behalf of the Pixelavo team, Tarek Aziz

Viewing 1 replies (of 1 total)

The topic ‘Doesn’t work, poor support’ is closed to new replies.

 * ![](https://ps.w.org/pixelavo/assets/icon-256x256.png?rev=2906785)
 * [Pixelavo - Server Side Tracking & Pixel + AI Ads Tools](https://wordpress.org/plugins/pixelavo/)
 * [Support Threads](https://wordpress.org/support/plugin/pixelavo/)
 * [Active Topics](https://wordpress.org/support/plugin/pixelavo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pixelavo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pixelavo/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Tarek Aziz](https://wordpress.org/support/users/tarekht/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/doesnt-work-poor-support-3/#post-17775402)