Title: Doesn’t Work, Useless Support
Last modified: November 20, 2018

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# Doesn’t Work, Useless Support

 *  [caan536](https://wordpress.org/support/users/caan536/)
 * (@caan536)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-useless-support/)
 * This used to be a useful product. Recently it won’t work on mobile, locks up,
   won’t scroll and is just generally horrendous to use.
 * Contacting support isn’t helpful either, they keep sending me the free (not premium)
   version that doesn’t work and telling me to clear the broswer cache, blaming 
   it on other caching plugins. Even when they are all removed, uninstalled and 
   it’s the wrong plugin. I’d guess support is outsorced to someone somewhere that
   has never even seen the plugin. Wouldn’t use it. It’s cost me a lot in refunded
   customers already.
    -  This topic was modified 7 years, 6 months ago by [caan536](https://wordpress.org/support/users/caan536/).

Viewing 1 replies (of 1 total)

 *  [PDFG Support](https://wordpress.org/support/users/wppdfsupport/)
 * (@wppdfsupport)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-useless-support/#post-10899446)
 * Hi Caan,
 * I’m sorry that you are still struggling with the plugin but let’s make things
   clear: I never sent you the free version of the plugin but in fact went out of
   my way to make sure you had a paid copy of the plugin. I am still continuing 
   to try to get this issue resolved for you. I have sent you yet another email 
   with the link to the paid version of the plugin for you to download and I will
   be happy to continue to help you via the emails as the Review forum and WordPress.
   org plugin support forums are not the appropriate places for the paid customer
   support.
 * Emma

Viewing 1 replies (of 1 total)

The topic ‘Doesn’t Work, Useless Support’ is closed to new replies.

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 * Last reply from: [PDFG Support](https://wordpress.org/support/users/wppdfsupport/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/doesnt-work-useless-support/#post-10899446)