Support » Installing WordPress » Domain expired, is my site gone?

  • Hi everyone, this is my first post here, I hope it is appropriate.

    I used to have my website running WordPress, but the domain expired. Now the website does not exist anymore, and I don’t even have access to my files.

    I do not remember or understand which provider was hosting my files.

    All I know is that I used to receive mails to my admin email saying “

    Your site has updated to WordPress 5.3.4

    This suggests that the company I used for the domain name was also the one running the site itself.

    Do you know if there is a way to get my files back?

    I tried renewing my domain but it has been stolen by a Chinese company in the meantime 🙁

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff


    Volunteer Moderator

    WordPress sites are entirely self-contained, we have no more access to your site than any normal visitor (nor do we want any more than that), so we have no way of knowing who your hosting provider was.

    I recommend looking through your credit card statements. A hosting provider is someone you pay either monthly or annually, so there should be some clues in there.

    Hi @bmrej,

    Welcome to the community, and I’m sorry to hear about the challenges you’re facing with your website. I took the liberty of reviewing the historical data of your domain using the Security Trails website. It appears that your domain,, was previously hosted by OVH SAS and GoDaddy before it ended up with the current Chinese hosting company.

    See these two screenshot showing the history of your domain.

    Screenshot 1:

    Screenshot 2:

    I recommend reaching out to both OVH SAS and GoDaddy to inquire about the status of your hosting accounts and whether they still have your web and database files. They might be able to provide assistance in recovering your data. Please provide them with as much information as possible, such as the timeframe when your website was hosted with them and any other relevant details.

    Here are their contact details:

    I hope you can retrieve your files, and if you have any more questions or need further assistance, feel free to ask. Good luck!

Viewing 2 replies - 1 through 2 (of 2 total)
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