• Resolved garrycoles

    (@garrycoles)


    Hi

    I was getting errors using Contact form 7 with my WordPress site. It was working fine then started to give me errors. Support for Contact form 7 and the hosting company said it was because I hadn’t got SMTP set up. (I had whatever was the default).

    Looking online I installed the Post SMTP Mailer plugin and set up.

    Now my contact form appears to work fine. I test it and it sends the emails from the website to my Hotmail address absolutely fine.

    However, I am getting errors which I am unsure is from the contact form, or someone emailing directly, maybe spam? as there is little information.

    I just get the following error

    https://releasehypnotherapy.com: Post SMTP email error

    To [email protected]

    You getting this message because an error detected while delivered your email.
    For the domain: https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Freleasehypnotherapy.com%2F&data=04%7C01%7C%7C62c237ae64864364759108d8f9ccb265%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637534004843958621%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gf%2BSKZkFQCEkQjfTICafpeLhZA1k5y%2FgjpTW6LIvx3U%3D&reserved=0
    The log to paste when you open a support issue:
    This message was classified as SPAM and may not be delivered

    I don’t know if I am missing genuine business emails (I am self employed so can’t afford to lose business), or if this is just unsolicited spam from elsewhere? I don’t know how to check? Or resolve?

    Many Thanks

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi @garrycoles,

    Sorry for the delay in responding.

    Please could you paste a copy of your Post SMTP diagnostics log here and I’ll see what I can find?

    Kind Regards,
    Tim

    Thread Starter garrycoles

    (@garrycoles)

    Hi

    Many Thanks
    Where do I find that information please?

    The only information I have is what I receive in my email which is:-

    https://releasehypnotherapy.com: Post SMTP email error

    [email protected]
    To [email protected]

    You getting this message because an error detected while delivered your email.
    For the domain: https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Freleasehypnotherapy.com%2F&data=04%7C01%7C%7C62c237ae64864364759108d8f9ccb265%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637534004843958621%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gf%2BSKZkFQCEkQjfTICafpeLhZA1k5y%2FgjpTW6LIvx3U%3D&reserved=0
    The log to paste when you open a support issue:
    This message was classified as SPAM and may not be delivered
    • This reply was modified 5 years, 2 months ago by garrycoles.

    Hi @garrycoles,

    If you go into Post SMTP > Post SMTP, then on the right hand section you will find Diagnostic Test under the heading Troubleshooting.

    Hope this helps.

    Kind Regards,
    Tim

    Hi @garrycoles,

    Just to add, that is accessed from your WP admin dashboard.

    Kind Regards,
    Tim

    Thread Starter garrycoles

    (@garrycoles)

    Thanks

    Here is a failed one from the log, (which I can see is a spam email) – followed by the info you requested.

    This is the conversation between Postman and the mail server. It can be useful for diagnosing problems. DO NOT post it on-line, it may contain your account password.
    
    smtps:plain://hypno-oncology.com:465
    
    220-ams20.stablehost.com ESMTP Exim 4.93 #2 Thu, 08 Apr 2021 07:12:31 +0000 
    220-We do not authorize the use of this system to transport unsolicited, 
    220 and/or bulk e-mail.
    EHLO releasehypnotherapy.com
    250-ams20.stablehost.com Hello releasehypnotherapy.com [198.20.108.28]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250 HELP
    AUTH PLAIN
    334 
    AGh5cG5vb25jAGswIXZtNDVUSFE7eks5
    235 Authentication succeeded
    MAIL FROM:<[email protected]>
    250 OK
    RCPT TO:<[email protected]>
    250 Accepted
    DATA
    354 Enter message, ending with "." on a line by itself
    X-Mailer: Postman SMTP 2.0.22 for WordPress (https://ww.wp.xz.cn/plugins/post-smtp/)
    X-WPCF7-Content-Type: text/plain
    Content-Type: text/plain; charset=UTF-8
    From: ReleaseHypnotherapy <[email protected]>
    Sender: [email protected]
    To: [email protected]
    Reply-To: [email protected]
    Message-Id: <[email protected]>
    Subject: Release Hypnotherapy Enquiry
    Date: Thu, 08 Apr 2021 07:12:31 +0000
    Content-Transfer-Encoding: quoted-printable
    Content-Disposition: inline
    MIME-Version: 1.0
    
    From: Joe Miller =0A=0AEmail: <[email protected]>=0A=0APho=
    ne Number: +1542384593234=0A=0AEnquiry:=0A=0ATERMINATION OF DOMAIN guild=
    fordhypnotherapist.com=0D=0AInvoice#: 491343=0D=0ADate: 08 Apr 2021=0D=
    =0A=0D=0AIMMEDIATE ATTENTION REGARDING YOUR DOMAIN guildfordhypnotherapi=
    st.com IS ABSOLUTLY NECESSARY=0D=0A=0D=0ATERMINATION OF YOUR DOMAIN guil=
    dfordhypnotherapist.com WILL BE COMPLETED WITHIN 24 HOURS=0D=0A=0D=0AYou=
    r payment for the renewal of your domain guildfordhypnotherapist.com has=
     not received yet=0D=0A=0D=0AWe have tried to reach you by phone several=
     times, to inform you regarding the TERMINATION of your domain guildford=
    hypnotherapist.com=0D=0A=0D=0ACLICK HERE FOR SECURE ONLINE PAYMENT: http=
    s://hostdomains.ga=0D=0A=0D=0AIF WE DO NOT RECEIVE YOUR PAYMENT WITHIN 2=
    4 HOURS, YOUR DOMAIN guildfordhypnotherapist.com WILL BE TERMINATED!=0D=
    =0A=0D=0ACLICK HERE FOR SECURE ONLINE PAYMENT: https://hostdomains.ga=0D=
    =0A=0D=0AYOUR IMMEDIATE ATTENTION IS ABSOLUTELY NECESSARY IN ORDER TO KE=
    EP YOUR DOMAIN guildfordhypnotherapist.com=0D=0A=0D=0AThe submission not=
    ification guildfordhypnotherapist.com will EXPIRE WITHIN 24 HOURS after=
     reception of this email.=0A=0A-- =0AThis e-mail was sent from a contact=
     form on Release Hypnotherapy (http://releasehypnotherapy.com)
    .
    550 This message was classified as SPAM and may not be delivered

    Here is the diagnostic information.

    Mailer: postsmtp
    HostName: releasehypnotherapy.com
    cURL Version: 7.71.0
    OpenSSL Version: OpenSSL/1.1.1d
    OS: Linux ams20.stablehost.com 2.6.32-954.3.5.lve1.4.74.el6.x86_64 #1 SMP Thu Oct 17 04:22:13 EDT 2019 x86_64
    PHP: Linux 7.4.16 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=No, mcrypt=No, zlib_encode=Yes
    WordPress: 5.7 en_US UTF-8
    WordPress Theme: Twenty Fourteen
    WordPress Plugins: All 404 Redirect  to Homepage, Contact Form 7, Cookie Notice & Compliance for GDPR / CCPA, Exclude Pages From Menu, Google Analytics for WordPress by MonsterInsights, LiteSpeed Cache, Loginizer, Post SMTP, Yoast SEO Premium, Yoast SEO
    WordPress wp_mail Owner: /home4/hypnoonc/releasehypnotherapy.com/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.0.22
    Postman Sender Domain (Envelope|Message): releasehypnotherapy.com | releasehypnotherapy.com
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: SMTP (smtps:plain://hypno-oncology.com:465)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 29 | 15

    Many Thanks

    Thread Starter garrycoles

    (@garrycoles)

    Mailer: postsmtp
    HostName: releasehypnotherapy.com
    cURL Version: 7.71.0
    OpenSSL Version: OpenSSL/1.1.1d
    OS: Linux ams20.stablehost.com 2.6.32-954.3.5.lve1.4.74.el6.x86_64 #1 SMP Thu Oct 17 04:22:13 EDT 2019 x86_64
    PHP: Linux 7.4.16 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=No, mcrypt=No, zlib_encode=Yes
    WordPress: 5.7 en_US UTF-8
    WordPress Theme: Twenty Fourteen
    WordPress Plugins: All 404 Redirect to Homepage, Contact Form 7, Cookie Notice & Compliance for GDPR / CCPA, Exclude Pages From Menu, Google Analytics for WordPress by MonsterInsights, LiteSpeed Cache, Loginizer, Post SMTP, Yoast SEO Premium, Yoast SEO
    WordPress wp_mail Owner: /home4/hypnoonc/releasehypnotherapy.com/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.0.22
    Postman Sender Domain (Envelope|Message): releasehypnotherapy.com | releasehypnotherapy.com
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: SMTP (smtps:plain://hypno-oncology.com:465)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 29 | 15

    Hi @garrycoles,

    Thanks for sending this. It looks like one of your forms (or whatever is sending the emails via Post SMTP) has the link https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Freleasehypnotherapy.com%2F&data=04%7C01%7C%7C62c237ae64864364759108d8f9ccb265%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637534004843958621%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gf%2BSKZkFQCEkQjfTICafpeLhZA1k5y%2FgjpTW6LIvx3U%3D&reserved=0 inside of it.

    As you can see from that URL, understandably your SMTP server thinks that it is spam. If you replace it with just https://releasehypnotherapy.com/ the location is the same and it should stop triggering your spam filter.

    Unfortunately this does fall outside of scope, as this is an SMTP server issue and not an issue with the plugin. I am happy to help you though, I just wanted to note this for the record. I appreciate times are hard at the moment!

    Kind Regards,
    Tim

    Thread Starter garrycoles

    (@garrycoles)

    Thanks for that I’ll see if I can find where that is happening – it’s all new to me. Everything was working fine. Then my contact form started failing and the hosting company said I needed SMTP.
    I installed and set up the plugin which seemed to get the form working again (Contact Form 7) but then I started getting the above issue.

    WordPress is all a bit new to me.

    Thanks for your help – I’ll have a look and see if I can find where it’s picking that up from.

    Many Thanks

    Hi @garrycoles,

    No problem! We were all beginnners once. Yes, using SMTP on WordPress is a great idea for email deliverability, good recommendation from your host.

    Good luck with the fixes, and please do report back here. I’ll be happy to help further, if needed.

    Hopefully you find an easy fix. šŸ™‚

    Kind Regards,
    Tim

Viewing 9 replies - 1 through 9 (of 9 total)

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