Domain verification problems

Resolved wordpresswebsiteslive
(@wordpresswebsiteslive)

5 years, 5 months ago

Hi,
I’ve been using the free plugin successfully on a website for 3 months. When it came time to renew the certificates, I’ve been through both HTTP and DNS challenges for the verification processes. I have inputted the information correctly, and DNS propagation is confirmed.

However, the domain will not verify, therefore I am unable to create new certificates. My hosting service have been notified and they don’t think there are any issues on their side.

Please advise.

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Author WP Encryption SSL
(@gowebsmarty)

5 years, 5 months ago

@wordpresswebsiteslive We recommend using the RESET option once and run the SSL install again.

Once after you add HTTP challenge files, please make sure you can view that file content in “your uploaded files should be visible at” links. You might need to check your file permissions to make the files in /acme-challenge/ folder publicly viewable.

Thread Starter wordpresswebsiteslive
(@wordpresswebsiteslive)

5 years, 5 months ago

Hi,
Thanks for the reply and suggestion.

I have already used the RESET function and generated new files to upload (both the HTTP and the DNS TXT files).

The HTTP files are publicly viewable. Both files display when clicking the verification file links.

The DNS propagation is confirmed.

Please can you suggest any other solution?

Plugin Author WP Encryption SSL
(@gowebsmarty)

5 years, 5 months ago

@wordpresswebsiteslive Please copy/paste the debug log of WP Encryption here
Thread Starter wordpresswebsiteslive
(@wordpresswebsiteslive)

5 years, 5 months ago
The Debug log is showing the data since the reset, but nothing before that point.

Here’s a link (I’ve hidden the site url):
https://www.dropbox.com/s/v21c5a13lanwv5y/Screenshot-2021-01-08-at-18.53.25.jpg?dl=0

Please advise.
- This reply was modified 5 years, 5 months ago by wordpresswebsiteslive.
Plugin Author WP Encryption SSL
(@gowebsmarty)

5 years, 5 months ago

@wordpresswebsiteslive Looks like something is wrong in the DNS records you have added. Please show a screenshot of TXT records you have added and we will let you know if its added correctly. Its hard to tell without domain name too.

Thread Starter wordpresswebsiteslive
(@wordpresswebsiteslive)

5 years, 5 months ago

The advanced DNS management is set up correctly – that’s why the DNS propagation works.

https://dnschecker.org/#TXT/_acme-challenge.www.mark-latham.com

https://dnschecker.org/#TXT/_acme-challenge.mark-latham.com

HTTP files:
http://mark-latham.com/.well-known/acme-challenge/HZHPG1C6otORv3c8JMJzHEedKPF7CusYVZGYgh-NqNU

http://mark-latham.com/.well-known/acme-challenge/e9c9y_O1FfO9j0W2W3ogdVOOKW-9RI2HQQXZUH4GqYg

This all looks correct to me, so please advise if anything is out of place.

Plugin Author WP Encryption SSL
(@gowebsmarty)

5 years, 5 months ago

@wordpresswebsiteslive What happens when you click “verify http records” & “verify dns records” button?

Thread Starter wordpresswebsiteslive
(@wordpresswebsiteslive)

5 years, 5 months ago

Could not verify HTTP challenges. Please check whether HTTP challenge files uploaded to acme-challenge folder is publicly accessible. Upgrade to PRO version for fully automatic domain verification.

Could not verify DNS records. Please check whether you have added above DNS records perfectly or try again after 5 minutes if you added DNS records just now. Upgrade to PRO version for fully automatic domain verification.

Plugin Author WP Encryption SSL
(@gowebsmarty)

5 years, 5 months ago

@wordpresswebsiteslive Please re-run form with “Generate SSL for both www & non-www domain” unchecked. Also, remove empty space on top line in acme-challenge files you have uploaded. Try verifying via HTTP method.

Thread Starter wordpresswebsiteslive
(@wordpresswebsiteslive)

5 years, 5 months ago

I’ve re-run form with “Generate SSL for both www & non-www domain” unchecked.

Downloaded HTTP file, removed empty top line. Uploaded:
http://mark-latham.com/.well-known/acme-challenge/HZHPG1C6otORv3c8JMJzHEedKPF7CusYVZGYgh-NqNU

Still encountering the same error:
Could not verify HTTP challenges. Please check whether HTTP challenge files uploaded to acme-challenge folder is publicly accessible. Upgrade to PRO version for fully automatic domain verification.

Plugin Author WP Encryption SSL
(@gowebsmarty)

5 years, 5 months ago

@wordpresswebsiteslive Ok please login to your wp-admin and open this URL directly – https://mark-latham.com/wp-admin/admin.php?page=wp_encryption&wpleauto=http

HTTP based verification should succeed and you should be able to download new SSL certificates.

Thread Starter wordpresswebsiteslive
(@wordpresswebsiteslive)

5 years, 5 months ago

I’ve used that link and it is now working. Many thanks for resolving this issue! Please can you explain what steps were taken to resolve it?

Also, will I need to go through this process again in 3 months, or will I just need to generate a new certificate and key and upload them?

Plugin Author WP Encryption SSL
(@gowebsmarty)

5 years, 4 months ago

@wordpresswebsiteslive Awesome!. You will need to do the same process every 3 months i.e., complete domain verification and generate new SSL certificate.

wpleauto=http URL param will instruct plugin to override prior manual check and proceed with verification from certificate authority.

Thread Starter wordpresswebsiteslive
(@wordpresswebsiteslive)

5 years, 4 months ago

Ok thanks for confirming. So, I’ll continue to use that override function.

All the best and thanks very much for the quick and helpful response.

Viewing 14 replies - 1 through 14 (of 14 total)

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