Title: Donation display issue
Last modified: November 27, 2017

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# Donation display issue

 *  Resolved [claudesboucher](https://wordpress.org/support/users/claudesboucher/)
 * (@claudesboucher)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/donation-display-issue/)
 * The progress bar displays amount in Donations>All Forms> Income field different
   than the correct amount in the Donations list and Reports page
    What is happening?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonation-display-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * (@webdevmattcrom)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/donation-display-issue/#post-9727609)
 * Hi there,
 * I might need a bit more information in order to understand your problem. But 
   here’s a few things to try first:
 * 1) Make sure you are updated to the latest version of Give, version 1.8.16
    2)
   Double-check that all your donations that are actually completed are marked as“
   Complete” not “Pending”. Pending donations do not count toward your goal. 3) 
   Go to “Donations > Reports” and click the “Refresh Reports” button. 4) Go to “
   Donations > Tools > Data” and use the “Recalculate all donations and donor data”
   tool; and the “Recalculate all forms” tool.
 * Also, did you delete any donations or delete Give forms ever? The more I understand
   your data and form/setting activity the better.
 * Thanks!
 *  Thread Starter [claudesboucher](https://wordpress.org/support/users/claudesboucher/)
 * (@claudesboucher)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/donation-display-issue/#post-9727635)
 * Thanks for your reply
    steps 1,2 and 3 done ok step 4 completely erased amounts
   in progress bar. the Income field in “All forms” was reset to 0 (We have only
   1 form I did delete 1 form and donations in the current form, donations done 
   in the test mode Urgent to correct this since the fundraising is tomorrow; Giving
   Tuesday All help urgently needed and greatly appreciated Could create admin account
   for you on facnh.com
 *  [hk.graphics](https://wordpress.org/support/users/hkgraphics/)
 * (@hkgraphics)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/donation-display-issue/#post-9730588)
 * See AMIBA.net – all of my donation forms have billing info being required to 
   be entered twice? If you click donate now, the form shows billing information
   2 times and both must be entered to be successful. Help!
 *  Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * (@webdevmattcrom)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/donation-display-issue/#post-9731104)
 * [@claudesboucher](https://wordpress.org/support/users/claudesboucher/) — I see
   $330 currently.
 * Per my previous message, can you clarify on this:
 * > Also, did you delete any donations or delete Give forms ever? The more I understand
   > your data and form/setting activity the better.
 *  Thread Starter [claudesboucher](https://wordpress.org/support/users/claudesboucher/)
 * (@claudesboucher)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/donation-display-issue/#post-9731185)
 * Working correctly now although initial donations are not taken into account in
   the total and progress bar displayed. As I wrote previously, I did delete 1 form
   and donations in the current form, donations done in the test mode.
 *  Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * (@webdevmattcrom)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/donation-display-issue/#post-9758484)
 * If something is deleted then naturally it can’t show up in the goal. If you want
   to get the goal back up to where you’d like it to be, then do an Offline Donation
   via the form for the difference and manually set it to “Complete” and then going
   forward you’ll be all set.
 * Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Donation display issue’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
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## Tags

 * [display](https://wordpress.org/support/topic-tag/display/)

 * 6 replies
 * 3 participants
 * Last reply from: [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/donation-display-issue/#post-9758484)
 * Status: resolved