Title: Donation Form Error Message
Last modified: May 7, 2026

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# Donation Form Error Message

 *  Resolved [crwdaofficial](https://wordpress.org/support/users/crwdaofficial/)
 * (@crwdaofficial)
 * [1 month ago](https://wordpress.org/support/topic/donation-form-error-message/)
 * Hello,
 * There is an error message on our donation form when we get to the page that’s“
   Choose Amount”. The message is : The following error occurred when submitting
   the form: Something went wrong, please try again or contact support.
   People are
   unable to move on to the next page to input their payment information.
 * However, when I am logged into my WordPress account and did a test donation on
   my account, it went through and completed the donation.
 * Please advise how to fix this issue.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonation-form-error-message%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * (@gscoolidge)
 * [1 month ago](https://wordpress.org/support/topic/donation-form-error-message/#post-18902252)
 * Hello [@crwdaofficial](https://wordpress.org/support/users/crwdaofficial/) ,
 * When you receive donation form errors like that, the best place to check for 
   more details in the form log.
 * Every time a donation is made on your site – or attempted, GiveWP creates a new
   entry in the logs section that gives us further information on what is happening.
   The error logs can be found in  **GiveWP > Tools > Logs**. Locate an entry for
   one of these donation attempts, and when found, click on the “eyeball” icon on
   the right of the log to expand and view the contents.
 * If, in the form log you see the donor email was flagged as spam, this is coming
   from the Akismet plugin, and the GiveWP setting in **GiveWP > Settings > Advanced**–**
   Akismet SPAM Protection**. If the email address(s) in the form logs do not appear
   to be spam emails, you can go ahead and turn that setting off in that settings
   page.
 * As to _why_ it does that, the Akismet plugin has it’s own algorithm and it can
   sometimes be a bit overzealous.
 * If, however, the form log shows a _different_ message, please **copy/paste** 
   the complete log and add it to your reply back to us please. (Note: a screenshot**
   will not** show us enough information. Here’s a screencast on how to get the 
   error log content for us: [https://screencast-o-matic.com/watch/c3eD0AVFgVG](https://screencast-o-matic.com/watch/c3eD0AVFgVG).
 * Let us know after you’ve reviewed and tested the above! 🙂
 *  Plugin Support [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * (@gscoolidge)
 * [1 month ago](https://wordpress.org/support/topic/donation-form-error-message/#post-18906151)
 * It’s been a while since we’ve heard back. I’m marking this topic as resolved 
   for now, but if you still have questions, you can reply right here, and I’ll 
   be happy to hop back in.
 * Have a great day! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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to reply to this topic.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * Last activity: [1 month ago](https://wordpress.org/support/topic/donation-form-error-message/#post-18906151)
 * Status: resolved