Donation Processing Receipt

  • Resolved saroj110

    (@saroj110)


    11 months, 3 weeks ago

    I filled out all the fields and entered incorrect card details to pay with stripe intentionally but i received donation processing receipt in my email even though the error of incorrect card details was shown during submission.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    11 months, 2 weeks ago

    Hello @saroj110,

    Glad you reached out! Sorry about the delay in responding — we’ve been doing some maintenance on our support ticketing system that has slowed things down.

    It sounds like you have your Donation Processing Receipt email enabled in GiveWP > Settings > Emails, so anytime a donation is made, even if it has an error, is going to send an email to the customer. Given that, you might want to disable that specific email.

    I hope this helps to clarify! Please let us know if you have further questions 🙂

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    11 months, 1 week ago

    Hi @saroj110 ,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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