Title: Donation Route Error: unknown_error
Last modified: September 26, 2024

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# Donation Route Error: unknown_error

 *  Resolved [untogether](https://wordpress.org/support/users/untogether/)
 * (@untogether)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/donation-route-error-unknown_error/)
 * Hey there! Trying unsuccessfully to get this plugin working after getting Stripe
   and PayPal setup.
   Donate With Test Donation throws up an error upon hitting Donate
   Now that says, “The following error occurred when submitting the form: – Something
   went wrong, please try again or contact support.”If I look in WP under Tools 
   > Logs, I see a slew of Errors with the Description “Donation Route Error: unknown_error”
   and if I click on the details icon, I see:
 * { “error_type”: “unknown_error”, “exceptionMessage”: “An error occurred when 
   processing Donation #2708. To insert revenue, please provide valid donation_id,
   form_id, amount.”, “formData”: { “gatewayId”: “manual”, “requestData”: { “givewp-
   route”: “donate”, “givewp-route-signature”: “e4dc0e7a15e5372a8df7549c827e134a”,“
   givewp-route-signature-id”: “givewp-donate”, “givewp-route-signature-expiration”:“
   1727456930”, “amount”: “10”, “currency”: “USD”, “donationType”: “single”, “formId”:“
   2702”, “firstName”: “TEST”, “lastName”: “DATA”, “email”: “TESTEMAIL@lightattheend.
   com”, “gatewayId”: “manual”, “anonymous”: “false”, “company”: “”, “comment”: “”,“
   consent-1”: “accepted”, “originUrl”: “[https://www.lightattheend.com/donations/donation-form/&#8221](https://www.lightattheend.com/donations/donation-form/&#8221);,“
   isEmbed”: “true”, “embedId”: “2702”, “gatewayData”: { “testGatewayIntent”: “test-
   gateway-intent” } }, “formId”: 2702, “originUrl”: “[https://www.lightattheend.com/donations/donation-form/&#8221](https://www.lightattheend.com/donations/donation-form/&#8221);,“
   embedId”: “2702”, “isEmbed”: true } }
   Hitting a brick wall here. Please help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonation-route-error-unknown_error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [untogether](https://wordpress.org/support/users/untogether/)
 * (@untogether)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/donation-route-error-unknown_error/#post-18039324)
 * Incidentally, everything looks fine in Data (all Successes there, if that matters)
   and all green checks in System Info, so… yeah, I dunno. 🙁
 *  Plugin Support [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * (@robindelmundo)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/donation-route-error-unknown_error/#post-18041364)
 * Hi** **[@untogether](https://wordpress.org/support/users/untogether/)**,**
 * I noticed that you already have an open ticket with us. Let’s continue the conversation
   there!
 * I’m marking this as resolved for now.
 * Thank you for using GiveWP!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Donation Route Error: unknown_error’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/donation-route-error-unknown_error/#post-18041364)
 * Status: resolved