Title: Donation Route Error
Last modified: January 29, 2026

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# Donation Route Error

 *  Resolved [rfpinkston](https://wordpress.org/support/users/rfpinkston/)
 * (@rfpinkston)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/donation-route-error/)
 * Randomly, this page seems to work. When it does and I get to the 2nd page, where
   I can choose whether to make a real or test donation, a test donation always 
   works, and sometimes entering a valid credit card number works. But if I try 
   to go to PayPal or Venmo, I always get the following error message:
 * The following error occurred when submitting the form:
    - Something went wrong, please try again or contact support.
 * But most of the time, I get the above error message when I click Donate – i.e.,
   it doesn’t go to the 2nd page.
 * When I look at the logs, it shows “Donation Route Error.”
 * No idea what’s going on. Please advise!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonation-route-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * (@gscoolidge)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/donation-route-error/#post-18803468)
 * Hello [@rfpinkston](https://wordpress.org/support/users/rfpinkston/) ,
 * Glad you reached out, happy to help!
 * That error could be few things depending on the rest of the details in the form
   log, however, I just reproduced it on your donation form page so I’m pretty sure
   it’s Akismet since all I had entered thus far was my first/last name and email
   address.
 * You can confirm this if in the form log you see the donor email was flagged as
   spam. If so, this is coming from the Akismet plugin, and the GiveWP setting in**
   GiveWP > Settings > Advanced** – **Akismet SPAM Protection**. If the email address(
   s) in the form logs do not appear to be spam emails, you can go ahead and turn
   that setting off in that settings page.
 * As to _why_ it does that, the Akismet plugin has it’s own algorithm and it can
   sometimes be a bit overzealous.
 * Regarding ways to secure the donation forms, I would recommend using the free
   GiveWP – Cloudflare Turnstile plugin. This will add a captcha below each donation
   form to fight against spam. You can see all the details on how to set this up
   here in our docs section:
 * [https://givewp.com/documentation/add-ons/cloudflare-turnstile/](https://givewp.com/documentation/add-ons/cloudflare-turnstile/)
 * Let us know after you’ve reviewed and tested the above! 🙂
 *  Plugin Support [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * (@gscoolidge)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/donation-route-error/#post-18815925)
 * Hello [@rfpinkston](https://wordpress.org/support/users/rfpinkston/) ,
 * It’s been a while since we’ve heard back, and I know troubleshooting needs a 
   little extra time. I’m marking this topic as resolved for now, but if you still
   have questions, you can reply right here, and I’ll be happy to hop back in.
 * Have a great rest of your day/evening 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
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## Tags

 * [something went wrong](https://wordpress.org/support/topic-tag/something-went-wrong/)

 * 2 replies
 * 2 participants
 * Last reply from: [Ginger Coolidge](https://wordpress.org/support/users/gscoolidge/)
 * Last activity: [2 months, 1 week ago](https://wordpress.org/support/topic/donation-route-error/#post-18815925)
 * Status: resolved