Title: Donations error Last modified: January 7, 2018 --- # Donations error * Resolved [zrarc](https://wordpress.org/support/users/zrarc/) * (@zrarc) * [8 years, 5 months ago](https://wordpress.org/support/topic/donations-error/) * Hi When I try to give a donation using a custom donations form, I get an error message: “There was an error processing your donation. Reason:”. How can I resolve this problem? Best regards, Zan * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdonations-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [8 years, 5 months ago](https://wordpress.org/support/topic/donations-error/#post-9841880) * Hi [@zrarc](https://wordpress.org/support/users/zrarc/), * That error occurs when you have entered an incorrect value for the Merchant ID or Merchant Account ID. * On the plugin’s donation settings page ensure you haven’t entered your merchant ID where the merchant account value should be. * Also another common mistake that can cause this error is entering your merchant account value where the merchant ID should be entered on the API settings page. * Kind regards, * Thread Starter [zrarc](https://wordpress.org/support/users/zrarc/) * (@zrarc) * [8 years, 5 months ago](https://wordpress.org/support/topic/donations-error/#post-9850318) * Hi, you were correct in assuming the merchant account value was incorrect. Now I get the message: “Internal Server Error”. But the transaction did get registered in the Braintree panel. * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [8 years, 5 months ago](https://wordpress.org/support/topic/donations-error/#post-9852782) * Hi [@zrarc](https://wordpress.org/support/users/zrarc/), * Can you check in your server’s error logs? That will provide a location where the exception was thrown that caused the internal server error. That info will aide in troubleshooting and identify the problem. * Kind Regards, * Thread Starter [zrarc](https://wordpress.org/support/users/zrarc/) * (@zrarc) * [8 years, 5 months ago](https://wordpress.org/support/topic/donations-error/#post-9858147) * Please guide me to where I can find these error logs. Regards, * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [8 years, 4 months ago](https://wordpress.org/support/topic/donations-error/#post-9867796) * Hi, * That depends on the server you are using. Here is an example if you are using Apache. * [https://askubuntu.com/questions/14763/where-are-the-apache-and-php-log-files](https://askubuntu.com/questions/14763/where-are-the-apache-and-php-log-files) * If you aren’t using Apache you can perform a similar search using a search engine such as Google. * Kind Regards, * Thread Starter [zrarc](https://wordpress.org/support/users/zrarc/) * (@zrarc) * [8 years, 4 months ago](https://wordpress.org/support/topic/donations-error/#post-9883171) * This is the only error log that comes up, but it does not correspond to the time signature of transaction, but to the time when the page is loading. * [19-Jan-2018 21:23:50 UTC] PHP Warning: mysqli_num_fields() expects parameter 1 to be mysqli_result, boolean given in /home/applemem/public_html/cujecnost. org/wp-includes/wp-db.php on line 3182 * Thread Starter [zrarc](https://wordpress.org/support/users/zrarc/) * (@zrarc) * [8 years, 4 months ago](https://wordpress.org/support/topic/donations-error/#post-9885243) * I disabled the database cache in the W3 Total Cache plugin. This solves the error log reported in the last post. But the “internal server error” message still comes up when a user should be directed to the success page (Braintree registers transactions as successful). * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [8 years, 4 months ago](https://wordpress.org/support/topic/donations-error/#post-9887157) * Hi zrarc, * Can you reach out to me using the support email and I can take a closer look at your setup and site? * Any information beneficial to this thread will be posted but you can share your website details etc with me via the support email. * Kind Regards, * Thread Starter [zrarc](https://wordpress.org/support/users/zrarc/) * (@zrarc) * [8 years, 4 months ago](https://wordpress.org/support/topic/donations-error/#post-9888529) * Please specify the support email where I can reach you. * Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/) * (@mrclayton) * [8 years, 4 months ago](https://wordpress.org/support/topic/donations-error/#post-9890258) * Hi, * Please look on the plugin’s homepage and you will see the support email. * [https://wordpress.org/plugins/woo-payment-gateway/](https://wordpress.org/plugins/woo-payment-gateway/) * In my experience WordPress does not like it when emails are provided in support threads. * Thanks, Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Donations error’ is closed to new replies. * ![](https://ps.w.org/woo-payment-gateway/assets/icon-256x256.png?rev=2142799) * [Payment Plugins Braintree For WooCommerce](https://wordpress.org/plugins/woo-payment-gateway/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-payment-gateway/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-payment-gateway/) * [Active Topics](https://wordpress.org/support/plugin/woo-payment-gateway/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-payment-gateway/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-payment-gateway/reviews/) ## Tags * [error message](https://wordpress.org/support/topic-tag/error-message/) * 10 replies * 2 participants * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/) * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/donations-error/#post-9890258) * Status: resolved