Hi @redeasy,
I’m happy to clarify here.
This is most often caused by a lack of the proper webhook (the only mechanism for sending data from Stripe to your GiveWP site) set in your Stripe account. The good news is that the fix is a few steps of copy-pasting, and we’ve documented it very thoroughly.
The webhook endpoint is a URL that you need to copy and paste into a specific tab of the Stripe Dashboard, and then configure to receive all events.
Our documentation (with screenshots!) on setting up the webhook is here:
https://givewp.com/documentation/add-ons/stripe-gateway/#connecting-stripe-and-your-webhook-required
If the webhook is correctly configured, you should see a record in the logs at Donations > Tools > Logs > Stripe for every event at Stripe (going forward).
You’ll need to manually go through and mark the older ones as complete, using your Stripe account to cross-reference.
Double-check that webhook and let us know if you need anything else.
Hi, @redeasy.
Do you still need assistance here? I’ll close this ticket for now but if you still need assistance with it, please reopen it and we’ll happily assist you.
If you have other issues, you can open a new ticket and we’ll help you there too.
Thanks for using GiveWP! Have a great day.
