Title: Double Opt-In does not work properly Last modified: August 30, 2019 --- # Double Opt-In does not work properly * [heikof](https://wordpress.org/support/users/heikof/) * (@heikof) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/) * Hello, * i have two problems using the plugin: * 1. Although I have activated Double-Optin, I do not receive an e-mail confirming the newsletter registration. * 2. After submitting the order the subscriber is already in the status “checked”. He is not assigned to any list. (I have selected a list in the settings) * When I sign up directly through a mailpoet form, I receive the email for the Double-Optin and the status is correct. * What can this be? Viewing 11 replies - 1 through 11 (of 11 total) * [wordpresstikweb](https://wordpress.org/support/users/abdultikweb/) * (@abdultikweb) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11882710) * Hello, * Thank you for reporting. We are now looking into that issue. * Thanks. * [wordpresstikweb](https://wordpress.org/support/users/abdultikweb/) * (@abdultikweb) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11882755) * Did you select correct list from WooCommerce > Settings > MailPoet > Available Lists? It’s necessary otherwise you will face those issues. * Also please keep your plugins up-to-date and update the WooCommerce database from dashboard (only when WooCommerce prompts) * Thanks * Thread Starter [heikof](https://wordpress.org/support/users/heikof/) * (@heikof) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11882883) * Hello, * Thanks for the very fast feedback. * I have two lists under “WooCommerce> Settings> MailPoet> Available Lists”. I chose the right list there – without success. For the test, I have now set the hook on both lists. This does not solve the problem. * All my versions are up to date. * [wordpresstikweb](https://wordpress.org/support/users/abdultikweb/) * (@abdultikweb) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11883118) * Hello, * I have tested the plugin in our two WordPress installations. The plugin is working fine and didn’t face any issue that you mentioned above. Did you see any error in php/debug log? * Thanks * Thread Starter [heikof](https://wordpress.org/support/users/heikof/) * (@heikof) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11883583) * Hello, * no php errorlogs are generated. I’ve also disabled all other Woocommerce addons for testing (like Booster for Woocommerce, etc.) * No e-mail will be sent for the Double-OptIn. * Can I give you the wordpress admin data so that you can check in the system if a setting is wrong? * [wordpresstikweb](https://wordpress.org/support/users/abdultikweb/) * (@abdultikweb) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11883728) * Hello, * I faced the exact similar issue ONLY when I don’t select the available list from“ WooCommerce> Settings> MailPoet> Available Lists”. * I have added some screenshots of our plugin configurations: WooCommerce> Settings > MailPoet>: [https://prnt.sc/oznc7h](https://prnt.sc/oznc7h) * WooCommerce> Settings> MailPoet> Available Lists: [http://prntscr.com/ozn5iw](http://prntscr.com/ozn5iw) * Thanks * Thread Starter [heikof](https://wordpress.org/support/users/heikof/) * (@heikof) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11883849) * Then I have to look elsewhere for the problem. My settings in the plugin are correct. * Thanks for your help. * [https://prntscr.com/oznsx4](https://prntscr.com/oznsx4) * [https://prntscr.com/oznsz9](https://prntscr.com/oznsz9) * [wordpresstikweb](https://wordpress.org/support/users/abdultikweb/) * (@abdultikweb) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11889218) * Hello, there are something I need to know. * 1. Do you use MailPoet Sending services for sending email? 2. Do you have any other MailPoet plugin installed besides MailPoet 3? * Thanks * Thread Starter [heikof](https://wordpress.org/support/users/heikof/) * (@heikof) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11890079) * Hello, * 1. No, i use my own host. When I sign up directly through a mailpoet form, I receive the email for the Double-Optin and the status is correct. * 2. No * [selbermachenma](https://wordpress.org/support/users/selbermachenma/) * (@selbermachenma) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11925293) * Unfortunately, I have the same problem. Are there any news on the subject? Thanks * [wordpresstikweb](https://wordpress.org/support/users/abdultikweb/) * (@abdultikweb) * [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11925827) * Hello, * Is there any error log in your server? * Thanks Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Double Opt-In does not work properly’ is closed to new replies. * ![](https://ps.w.org/add-on-woocommerce-mailpoet/assets/icon.svg?rev=1731703) * [Add-on WooCommerce - MailPoet 3](https://wordpress.org/plugins/add-on-woocommerce-mailpoet/) * [Support Threads](https://wordpress.org/support/plugin/add-on-woocommerce-mailpoet/) * [Active Topics](https://wordpress.org/support/plugin/add-on-woocommerce-mailpoet/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/add-on-woocommerce-mailpoet/unresolved/) * [Reviews](https://wordpress.org/support/plugin/add-on-woocommerce-mailpoet/reviews/) * 11 replies * 3 participants * Last reply from: [wordpresstikweb](https://wordpress.org/support/users/abdultikweb/) * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/double-opt-in-does-not-work-properly/#post-11925827) * Status: not resolved