Title: Down Website Last modified: December 18, 2017 --- # Down Website * [jetsettingjen](https://wordpress.org/support/users/jetsettingjen/) * (@jetsettingjen) * [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/) * Every time WordPress updates, it messes up my IP server. It should have my host IP but it defaults back to WordPress. Now I can’t log-in again since my page is down. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdown-website%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/#post-9794179) * > It should have my host IP but it defaults back to WordPress. * I don’t know what you mean by that. Can you explain? * How is your site hosted? It seems to be hosted by Automattic. Are you using wordpress. conm? Due to the differences between the various site hosting plans offered at wordpress.com and the self-hosted and self-installed version of WordPress supported here, you should probably ask [WordPress.com Support](https://en.support.wordpress.com/contact/) instead. * Thread Starter [jetsettingjen](https://wordpress.org/support/users/jetsettingjen/) * (@jetsettingjen) * [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/#post-9794215) * Hi Steve, * It should have my Bluehost IP address which hosts my website. This happens once in awhile every time WordPress automatically updates. The last time this happened, my page had an error but I was still able to log-in the admin and make changes. But now it won’t even let me. * Thread Starter [jetsettingjen](https://wordpress.org/support/users/jetsettingjen/) * (@jetsettingjen) * [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/#post-9794218) * My domain is registered through WordPress but it is hosted by Bluehost. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/#post-9794296) * This is probably best handled by Bluehost tech support. Why would you have your IP address in your URL? (If that’s what you’re saying….) * When you moved your site to Bluehost, did you change it to use Bluehost’s name servers? * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/#post-9794301) * It sure seems to me that your site is hosted by WordPress.com and not Bluehost. * ``` $ nslookup angelofwanderlust.com Server: 208.67.222.222 Address: 208.67.222.222#53 Non-authoritative answer: Name: angelofwanderlust.com Address: 192.0.78.24 Name: angelofwanderlust.com Address: 192.0.78.25 [sdstern@sds-desk ~]$ whois 192.0.78.24 [Querying whois.arin.net] [whois.arin.net] # # ARIN WHOIS data and services are subject to the Terms of Use # available at: https://www.arin.net/whois_tou.html # # If you see inaccuracies in the results, please report at # https://www.arin.net/public/whoisinaccuracy/index.xhtml # # # The following results may also be obtained via: # https://whois.arin.net/rest/nets;q=192.0.78.24?showDetails=true&showARIN=false&showNonArinTopLevelNet=false&ext=netref2 # NetRange: 192.0.64.0 - 192.0.127.255 CIDR: 192.0.64.0/18 NetName: AUTOMATTIC NetHandle: NET-192-0-64-0-1 Parent: NET192 (NET-192-0-0-0-0) NetType: Direct Assignment OriginAS: AS2635 Organization: Automattic, Inc (AUTOM-93) RegDate: 2012-11-20 Updated: 2012-11-20 Ref: https://whois.arin.net/rest/net/NET-192-0-64-0-1 ``` - This reply was modified 8 years, 5 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * Thread Starter [jetsettingjen](https://wordpress.org/support/users/jetsettingjen/) * (@jetsettingjen) * [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/#post-9794576) * This is what Bluehost explained: I have checked and noticed that domain is not pointing to our servers * It is pointing to external servers * ns1.wordpress.com ns2.wordpress.com ns3.wordpress.com * You will need to contact them and update the nameservers to ns1.bluehost.com and ns2.bluehost.com * I contacted WordPress but they said my site is cancelled…. I’m so confused with what’s going on!! No one in WP is available…they always direct me to forums. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/#post-9794694) * Do you have a login at wordpress.com related to the domain? In any case, I’m sorry, but this is an issue between you and your domain registrar and has to be worked out there. We may be “wordpress” here, but it’s not related to that. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Down Website’ is closed to new replies. ## Tags * [domain](https://wordpress.org/support/topic-tag/domain/) * [update](https://wordpress.org/support/topic-tag/update/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 7 replies * 2 participants * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/down-website/#post-9794694) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics