Title: download button missing
Last modified: March 10, 2021

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# download button missing

 *  [frankmanl](https://wordpress.org/support/users/frankmanl/)
 * (@frankmanl)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/download-button-missing-3/)
 * I use this plugin on a number of sites. On 2 sites the download button for te
   backups is missing (restore and delete are available).
    I think it’s the server
   configuration, since they’re both on a host (2 different ones) I use for no other
   websites. What can be the cause for this button to be missing? Can you help me
   to solve this? Thank you,
 * Frank
    -  This topic was modified 5 years, 3 months ago by [frankmanl](https://wordpress.org/support/users/frankmanl/).

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [OnionBazaar](https://wordpress.org/support/users/onionbazaar/)
 * (@onionbazaar)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/download-button-missing-3/#post-14170427)
 * sure lets give it a try.
 * The download button is only displayed when the call `is_path_accessible( Path::
   get_path() )` returns true, see `functions/core.php` @ line 198 in the plugin
   directory. Try adding the following lines at the top of that function:
 *     ```
       file_put_contents( Path::get_path() . '/debug.txt',  'check if ' . $dir . ' contains ' . Path::get_home_path() );
       return true;
       ```
   
 * The Download button should be there now, does it work? Check the debug.txt created
   in your backup directory and let us know what it says, on a working machine it
   looks something like this:
 * `check if /var/www/html/wp-content/backupwordpress-17f54d7318-backups contains/
   var/www/html`
 *  Thread Starter [frankmanl](https://wordpress.org/support/users/frankmanl/)
 * (@frankmanl)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/download-button-missing-3/#post-14262211)
 * Sorry, I must have missed the notification that you replied.
    Adding that line
   in functions/core.php solved it. The debug.txt files says: `check if /home/beaufort/
   domains/beauforthuis.nl/public_html/wpress/wp-content/backupwordpress-f760e19db2-
   backups contains /home/beaufort/domains/beauforthuis.nl/private_html`
 * Frank
 *  Thread Starter [frankmanl](https://wordpress.org/support/users/frankmanl/)
 * (@frankmanl)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/download-button-missing-3/#post-14262213)
 * Hold on: the download button now gives a 404 error.
 *  Thread Starter [frankmanl](https://wordpress.org/support/users/frankmanl/)
 * (@frankmanl)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/download-button-missing-3/#post-14325453)
 * Any ideas on how to solve this?
 *  Plugin Author [OnionBazaar](https://wordpress.org/support/users/onionbazaar/)
 * (@onionbazaar)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/download-button-missing-3/#post-14362656)
 * sorry for the late response.
 * Please click the “Help”-tab in the upper right corner of the plugin and open “
   Server Info” in the menu. Can you please tell us the values of “ABSPATH” and “
   Site Root Path” ?
 *  Thread Starter [frankmanl](https://wordpress.org/support/users/frankmanl/)
 * (@frankmanl)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/download-button-missing-3/#post-14395351)
 * ABSPATH
 * /home/beaufort/domains/beauforthuis.nl/public_html/wpress/
 * Site Root Path
 * /home/beaufort/domains/beauforthuis.nl/private_html

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘download button missing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/backup-restore-manager.svg)
 * [Backup & Restore Manager](https://wordpress.org/plugins/backup-restore-manager/)
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 * 6 replies
 * 2 participants
 * Last reply from: [frankmanl](https://wordpress.org/support/users/frankmanl/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/download-button-missing-3/#post-14395351)
 * Status: not resolved