Title: ‘Download scanner report’ not working
Last modified: June 30, 2018

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# ‘Download scanner report’ not working

 *  Resolved [vaughancavca](https://wordpress.org/support/users/vaughanwalton/)
 * (@vaughanwalton)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/download-scanner-report-not-working/)
 * Hi there,
 * I’m having an issue with your plugin – I’ve been running scans on my website,
   and I’d like to be able to get a downloadable report of the scan results, but
   when I click the ‘Download scanner report’ button, it opens up a new tab, and
   nothing starts downloading.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [vaughancavca](https://wordpress.org/support/users/vaughanwalton/)
 * (@vaughanwalton)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/download-scanner-report-not-working/#post-9925738)
 * I’ve just tried downloading the report in Firefox, and it now works – Chrome’s
   popup blocker is a bit too sensitive I think – thanks anyway! 🙂
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 10 months ago](https://wordpress.org/support/topic/download-scanner-report-not-working/#post-10450321)
 * A bit late but here goes.
 * [@quttera](https://wordpress.org/support/users/quttera/) I’ve deleted your offer
   to login to your user’s site. I’m am 100% sure you mean well but please _never
   ask for credentials on these forums._
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.**
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘‘Download scanner report’ not working’ is closed to new replies.

 * ![](https://ps.w.org/quttera-web-malware-scanner/assets/icon-256x256.png?rev=
   2902086)
 * [Quttera ThreatSign – Web Malware Scanner for WordPress](https://wordpress.org/plugins/quttera-web-malware-scanner/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/quttera-web-malware-scanner/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/quttera-web-malware-scanner/)
 * [Active Topics](https://wordpress.org/support/plugin/quttera-web-malware-scanner/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/quttera-web-malware-scanner/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/quttera-web-malware-scanner/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/download-scanner-report-not-working/#post-10450321)
 * Status: resolved