Title: Downloading fail
Last modified: October 18, 2022

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# Downloading fail

 *  Resolved [ed12](https://wordpress.org/support/users/ed12/)
 * (@ed12)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/downloading-fail/)
 * Hello,
 * I would like to backup my wp-config file with AIOS. But impossible to download
   it, it fails – Network error.
 * However, I have no problem with my internet network.
 * What is the problem ?
 * Thank you very much

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Contributor [Prashant Baldha](https://wordpress.org/support/users/pmbaldha/)
 * (@pmbaldha)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16114993)
 * Please accept my apologies for your inconvenience.
 * Please follow the below steps to debug the issue:
    - Go to Admin Dashboard > WP Security (main menu) > Settings (submenu) > General
      Settings (1st tab) > Debug settings (last section), tick the “Enable debug”
      checkbox and press on the “Save debug settings” button for save changed settings.
    - Then try to back up the wp-config.php file.
    - Go to Admin Dashboard > WP Security (main menu) > Dashboard (submenu) > Logs(
      last tab) and see if you see any error. Please inform us about it.
 * The wp-config.php file is backed up in the root/wp-content/aiowps_backups. It
   looks like your wp-content folder is not writable. Can you please check the folder
   exists root/wp-content/aiowps_backups? If it doesn’t exist, please create it 
   and give it writable permission.
 * Thank you.
 *  Thread Starter [ed12](https://wordpress.org/support/users/ed12/)
 * (@ed12)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16122164)
 * Hi,
 * Thank you very much for your answer.
 * I followed all steps, I don’t see any errors in « logs » tab. I tried twice.
 * And yes, I just checked I have the following folder : root/wp-content/aiowps_backups?
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16129176)
 * Are you using chrome, can you try in incognito mode?
 *  Thread Starter [ed12](https://wordpress.org/support/users/ed12/)
 * (@ed12)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16132362)
 * Yes, I tried but I am still unable to download it. I tried also with Firefox 
   in case of…
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16140980)
 * Apologies, what version of AIO are you using? Newer versions use UpdraftPLus 
   to backup instead (the backup functionality of UpdraftPlus is a lot more reliable)
   
   The AIO backup has been removed from the plugin. If you are using the latest 
   version of the plugin the backup should be in the wp-content/updraft directory
   site of your site via FTP
 *  Thread Starter [ed12](https://wordpress.org/support/users/ed12/)
 * (@ed12)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16142168)
 * Hi,
 * Thank you for your answer.
 * I use the AIO Version 5.1.0.
 * So, I only wanted to download the wp-config-backup.txt file from settings tab
   > WP-config.phb tab in AIOS settings
 * But I am not able to do it.Downloading stops with error message.
 * Maybe you already answered just above to this question but I am not sure to understand
   everything.
 *  Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/)
 * (@vupdraft)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16152532)
 * Apologies for delay, you should be able backup the wp-config. However, it won’t
   be downloaded to that folder, it will be directly to your machine
 * Do you have any browser extensions activated?
 * Open Chrome browser > click on 3-dots menu icon > More tools > Extensions.
    On
   the next screen, disable Extensions by moving the toggle to OFF position. If 
   an extension is unnecessary, click on Remove to uninstall the extension.
 *  Thread Starter [ed12](https://wordpress.org/support/users/ed12/)
 * (@ed12)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16246783)
 * Hi,
 * Sorry for the delay of my answer.
 * Thank you. It turned out, it works!
 * Have a nice week 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Downloading fail’ is closed to new replies.

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 * 8 replies
 * 3 participants
 * Last reply from: [ed12](https://wordpress.org/support/users/ed12/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/downloading-fail/#post-16246783)
 * Status: resolved