Dreadful Customer Service
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After reading (Looking back, most likely Paid) Reviews indicating this was the best plugin for really optimising a site for mobile performance I jumped right in. I bought a developer bundle to use across multiple sites and the plugin looked great!
Until it didn’t work. And then it went even further downhill from there.
I contacted customer support, and after 3 MONTHS of me repeating myself, them obviously not being competent enough to read my replay and posting the same generic message back. One of the owners apologised and refunded me.They vowed that it wouldn’t happen again and they would be looking into the support issue to solve it for future customers.
I gave them the benefit of the doubt – and still having access to my now free account – I contacted support again.
Exactly the same. Takes 2-5 days to respond at best. Responses hardly ever actually address the queries you raise. There is always an excuse of why it won’t work – never any solutions or support – even though they kept telling me they offer onsite support to help you integrate the software.
It’s now been nearly 5 months – The software is near useless.
On an added note – IT DOES NOT WORK WITH VISUAL COMPOSER.
Not only that, it apparently does not play well with any other plugin.(Even though WPTouch supposedly allows you to disable plugins for mobile sites – which doesn’t work).
TL:DR – A Dreadful Company. Horrendous Support of what could potentially be a useful bit of kit. – STEER CLEAR.
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