Title: Drop Box Authentication Error
Last modified: August 20, 2016

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# Drop Box Authentication Error

 *  Resolved [sjassenmurphy@gmail.com](https://wordpress.org/support/users/sjassenmurphygmailcom/)
 * (@sjassenmurphygmailcom)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/drop-box-authentication-error/)
 * I have brand new site and just uploaded updraft.
    However when trying to authenticate
   dropbox account I got this:
 * Fatal error: mcrypt_create_iv() [[function.mcrypt-create-iv](https://wordpress.org/support/topic/drop-box-authentication-error/function.mcrypt-create-iv?output_format=md)]:
   Could not gather sufficient random data in D:\Hosting\6273691\html\wp-content\
   plugins\updraftplus\includes\Dropbox\OAuth\Storage\Encrypter.php on line 52
 * Any direction appreciated….ps im a low level wordpress user with a good basic
   understanding of HTML and building sites using templates, etc but I am certainly
   not a wiz nor a code writer, so a little more detail appreciated. Thanks in advance.
   PS this is the 5th back up I have tried, so far all have had bugs.
 * [http://wordpress.org/extend/plugins/updraftplus/](http://wordpress.org/extend/plugins/updraftplus/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/drop-box-authentication-error/#post-3420407)
 * Hi,
 * Thanks for the report…
 * I’m happy to say that that one is not an UpdraftPlus bug… it means that your 
   web hosting setup is partially broken. One of the functions in UpdraftPlus requires
   a provision of a tiny amount of random data. Apparently your PHP install can 
   provide none. You need to speak to your web hosting people and point them to 
   this thread. They will immediately know what to do about it.
 * David

Viewing 1 replies (of 1 total)

The topic ‘Drop Box Authentication Error’ is closed to new replies.

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## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)

 * 1 reply
 * 2 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/drop-box-authentication-error/#post-3420407)
 * Status: resolved