Title: Dropbox error: exception (Dropbox_BadRequestException)
Last modified: March 15, 2018

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# Dropbox error: exception (Dropbox_BadRequestException)

 *  Resolved [studiolangford](https://wordpress.org/support/users/studiolangford/)
 * (@studiolangford)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/dropbox-error-exception-dropbox_badrequestexception/)
 * Hi,
    I save Updraft Plus backups to my DropBox. My Dropbox account is authenticated,
   working, and I’ve backed up several websites.
 * One website, however only partly backs up and the log shows numerous errors:
 * “PHP event: code E_WARNING: ZipArchive::close(): Write error: Disk quota exceeded(
   line 3135, wp-content/plugins/updraftplus/backup.php)”
 * “[Warning] A zip error occurred
    The attempt to close the zip file returned an
   error (PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record
   signature).”
 * “Dropbox error: exception (Dropbox_BadRequestException) occurred whilst getting
   account info: Error in call to API function “users/get_space_usage”: request 
   body: could not decode input as JSON”
 * I’ve reauthenticated my Dropbox account but get the same errors.
 * I have a 1TB Dropbox that is just 30% of storage used.
 * Any ideas how I can make full backups please.
 * Thanks, Tom.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [aporter](https://wordpress.org/support/users/aporter/)
 * (@aporter)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/dropbox-error-exception-dropbox_badrequestexception/#post-10081882)
 * Hi Tom,
 * Could you post the full backup log via a service like pastebin as the contents
   will be to large to post here.
 * But looking at the first error message it would seem that the storage space on
   your server is full.
 * You may have old local backups stored that are taking up your space.
 * Or your site maybe larger than what your storage space allows e.g UpdraftPlus
   needs to create the backup files locally before it can send them to remote storage.
 * So you may need to contact your hosts and ask can they increase your storage 
   limit.
 * Once thats resolved could you try another backup and see if it works.
 * Best Wishes,
 * Ashley
 *  Thread Starter [studiolangford](https://wordpress.org/support/users/studiolangford/)
 * (@studiolangford)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/dropbox-error-exception-dropbox_badrequestexception/#post-10083399)
 * Thanks Ashley,
    Will check this out with Bluehost.
 *  [renatereitler](https://wordpress.org/support/users/renatereitler/)
 * (@renatereitler)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/dropbox-error-exception-dropbox_badrequestexception/#post-10113487)
 * Hi Ashley,
    i have the same problems in my logfile, i think that the problem 
   is too big foto files. How can I send you the log file to examine this for me.
   Thanks in advance. PS: can i send it whit wetransfer?? Renate
 *  Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/)
 * (@dnutbourne)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/dropbox-error-exception-dropbox_badrequestexception/#post-10119720)
 * Hi Renate,
 * You will need to download the log file, and upload either the file itself or 
   the contents to an online service, and post the link.
 * Pastebin can be used, but WeTransfer should work.
 * Please could you post the link in a new topic, to avoid confusion?
 *  Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/)
 * (@dnutbourne)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/dropbox-error-exception-dropbox_badrequestexception/#post-10175037)
 * Hi [@studiolangford](https://wordpress.org/support/users/studiolangford/)
 * Has this issue been resolved?
 *  Thread Starter [studiolangford](https://wordpress.org/support/users/studiolangford/)
 * (@studiolangford)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/dropbox-error-exception-dropbox_badrequestexception/#post-10177011)
 * Hi,
    Yes, it looks as though there are duplicate files that are taking up too
   much space on my hosting account. I will remove them with Bluehost’s help.
 * Thanks,
    Tom.

Viewing 6 replies - 1 through 6 (of 6 total)

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## Tags

 * [dropbox](https://wordpress.org/support/topic-tag/dropbox/)
 * [errors](https://wordpress.org/support/topic-tag/errors/)

 * 6 replies
 * 4 participants
 * Last reply from: [studiolangford](https://wordpress.org/support/users/studiolangford/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/dropbox-error-exception-dropbox_badrequestexception/#post-10177011)
 * Status: resolved