Title: dropdown button not working
Last modified: October 30, 2016

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# dropdown button not working

 *  Resolved [gindoriaankit](https://wordpress.org/support/users/gindoriaankit/)
 * (@gindoriaankit)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/dropdown-button-not-working/)
 * Hello,
 * I have just installed the Author theme. one issue that i have observed is that
   I am not able to click dropdown button in the menu or dropdown button when I 
   am using mobile or tab. In short i am not able to use drop down feature anywhere.
 * but weird thing is that the same feature is woking when i try to preview website
   in customize theme option.
 * i have checked with chrome, IE and safari browser but error is persisting.
 * kindly require you help.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/dropdown-button-not-working/#post-8373841)
 * Thanks for choosing Author!
 * Could you share a link to your site? This will help me find a solution.
 *  Thread Starter [gindoriaankit](https://wordpress.org/support/users/gindoriaankit/)
 * (@gindoriaankit)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/dropdown-button-not-working/#post-8375415)
 * Hi,
    The website is critichawk.com
 * Actually, the problem is currently solved when I deleted W3 Total cache plugin.
   But request you to look in the matter since I would be requiring that plugin.
 * Also, request you to check in Mobile since currently, it is an only option to
   view a drop down feature.
 * Thanks for quick reply. I really liked your theme.
 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/dropdown-button-not-working/#post-8376200)
 * Thank you!
 * Try emptying all the caches in W3 Total Cache. There may be some Javascript still
   cached from a theme/plugin that is no longer active. This could cause an error
   that would stop the dropdown button from working.
 * If that doesn’t work, disable the Javascript minifying feature and clear the 
   cache once more. I can’t recall if W3 has a concatenation feature for Javascript
   as well, but if it does disable that too before emptying the cache.
 * This should fix any JS errors and allow the dropdown button to function again
   with W3 Total Cache active.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘dropdown button not working’ is closed to new replies.

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## Tags

 * [dropdown](https://wordpress.org/support/topic-tag/dropdown/)
 * [menu](https://wordpress.org/support/topic-tag/menu/)

 * 3 replies
 * 2 participants
 * Last reply from: [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/dropdown-button-not-working/#post-8376200)
 * Status: resolved