Title: Duplicate carts problem Last modified: August 23, 2024 --- # Duplicate carts problem * Resolved [dnboria](https://wordpress.org/support/users/dnboria/) * (@dnboria) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/) * Hi, I’m having a major issue on a client site. When a customer adds a product to their cart, another person sees that same product. There are times that happens with the checkout fields. What could it be? * We have the site in wpmudev, object cache activated and static. We also use wp’s fastest cache. * Due to confidentiality issues I cannot send the website Viewing 9 replies - 1 through 9 (of 9 total) * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17973056) * Hello [dnboria](https://wordpress.org/support/users/dnboria/), * Thank you for contacting Woo support. * The problem you are facing sounds like a caching issue. I suggest you first check with your hosting provider to ensure that your cart and checkout pages are excluded from their server cache, as this is often the main cause of such problems. * As a second step, try disabling all caching plugins you have installed and see if that resolves the issue. * Additionally, I’d like to review your site’s System Status Report to get a better understanding of your setup. This will help in diagnosing the issue more accurately. * Looking forward to your update! * Best regards. * Thread Starter [dnboria](https://wordpress.org/support/users/dnboria/) * (@dnboria) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17974172) * ```wp-block-code WordPress Environment

WC Version: 9.2.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.1
Log Directory Writable: ✔
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: es_ES
External object cache: ✔ Server Environment

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PHP Version: 8.1.29
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PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
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SoapClient: ✔
DOMDocument: ✔
GZip: ✔
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Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 9.2.2
WC Database Prefix: wp_5h_
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WPS Hide Login: por WPServeur
NicolasKulka
wpformation – 1.9.16.7

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WP-Optimize Premium - Clean, Compress, Cache: por David Anderson
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Team Updraft – 3.5.0 Dropin Plugins ()

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Hosting: por – 0.1 Settings

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Taxonomies: Product Types: external (external)
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Carrito: ❌ La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: ❌ La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
Mi cuenta: #10 - /mi-cuenta/
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Parent Theme Version: 4.8.0
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔ Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ✔ Next scheduled: 2024-08-25 19:58:12 -03:00
Options: ✔
Notes: 31
Onboarding: completed WooCommerce Customer/Order/Coupon Export

Automated exports: 2
Custom formats: 1
Next export: Scheduled on 25/08/2024 07:35 Action Scheduler

Cancelada: 2
Oldest: 2024-08-19 15:45:10 -0300
Newest: 2024-08-23 03:30:27 -0300

Completar: 126.203
Oldest: 2024-08-19 15:23:12 -0300
Newest: 2024-08-25 07:31:37 -0300

Fallida: 363
Oldest: 2024-08-19 18:48:10 -0300
Newest: 2024-08-25 07:02:22 -0300

Pendiente: 14
Oldest: 2024-08-25 07:35:20 -0300
Newest: 2024-08-26 07:25:28 -0300 Status report information

Generated at: 2024-08-25 07:32:07 -03:00
``` - This reply was modified 1 year, 9 months ago by [dnboria](https://wordpress.org/support/users/dnboria/). - This reply was modified 1 year, 9 months ago by [dnboria](https://wordpress.org/support/users/dnboria/). * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17974298) * Hello [dnboria](https://wordpress.org/support/users/dnboria/), * Thank you for sharing SSR. * I’ve reviewed the System Status report for your site and noticed that both the WP-Optimize caching plugin and Object Cache are active. These caching mechanisms can sometimes cause issues like the one you’re experiencing, where one customer’s cart or checkout fields are visible to another person. * I recommend deactivating both the WP-Optimize plugin and Object Cache temporarily and then testing the site to see if the issue persists. * Please let me know how it goes after making these changes! * Best regards. * Thread Starter [dnboria](https://wordpress.org/support/users/dnboria/) * (@dnboria) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17974305) * the wp-optimize plugin was activated at the time because we did a database cleanup. We no longer have that plugin. The object cache is not a plugin, it is on the server. We already disabled it through wp-config.php with the command line and the problem persists. * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17974348) * Hello [dnboria](https://wordpress.org/support/users/dnboria/), * Thank you for your reply and clarification. * I understand you have deactivated the WP-Optimize and also disabled the Object Cache from the server side. * Could you share the latest SSR of your site? I want to make sure nothing is overlooked during the troubleshooting process. * Also, could you share your site’s URL? Experiencing the problem first-hand might provide better insights into the problem. * Looking forward to your response. 🙂 * Best regards. * Thread Starter [dnboria](https://wordpress.org/support/users/dnboria/) * (@dnboria) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17974666) * Hi Zubair, * ```wp-block-code Is there a way to pass the link to the site but it is not here in the post to the public?We already tested the site without the 2 caches and it still happens. so we activated them again. I understand that there is a problem with the wooocommerce database and its cacheWordPress Environment

WC Version: 9.2.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.1
Log Directory Writable: ✔
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: es_ES
External object cache: ✔ Server Environment

Server Info: nginx/1.26.1
PHP Version: 8.1.29
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 10.6.18-MariaDB-0ubuntu0.22.04.1
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 9.2.2
WC Database Prefix: wp_5h_
Tamaño total de la base de datos: 2579.71MB
Tamaño de los datos de la base de datos: 2015.28MB
Tamaño del índice de la base de datos: 564.43MB
wp_5h_woocommerce_sessions: Datos: 9.48MB + Índice: 0.27MB + Motor InnoDB
wp_5h_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
wp_5h_woocommerce_order_items: Datos: 12.52MB + Índice: 3.52MB + Motor InnoDB
wp_5h_woocommerce_order_itemmeta: Datos: 88.63MB + Índice: 70.16MB + Motor InnoDB
wp_5h_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
wp_5h_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_acfw_store_credits: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_actionscheduler_actions: Datos: 43.56MB + Índice: 38.14MB + Motor InnoDB
wp_5h_actionscheduler_claims: Datos: 3.52MB + Índice: 2.52MB + Motor InnoDB
wp_5h_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_actionscheduler_logs: Datos: 252.83MB + Índice: 136.23MB + Motor InnoDB
wp_5h_alp_pickup_location: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_brands: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_categories: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_configs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_countries: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_asl_leads: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_markers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_settings: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_specials: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_storelogos: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_asl_stores: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_asl_stores_categories: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_asl_stores_meta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_asl_stores_view: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_cfw_acr_carts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_commentmeta: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
wp_5h_comments: Datos: 33.56MB + Índice: 23.09MB + Motor InnoDB
wp_5h_elfsight_google_maps_widgets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_e_events: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_e_submissions: Datos: 13.52MB + Índice: 16.14MB + Motor InnoDB
wp_5h_e_submissions_actions_log: Datos: 1.52MB + Índice: 1.59MB + Motor InnoDB
wp_5h_e_submissions_values: Datos: 2.52MB + Índice: 0.97MB + Motor InnoDB
wp_5h_facetwp_index: Datos: 0.27MB + Índice: 0.33MB + Motor InnoDB
wp_5h_financing_options: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_followup_coupons: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_followup_coupon_logs: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_followup_customers: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
wp_5h_followup_customer_carts: Datos: 0.11MB + Índice: 0.03MB + Motor InnoDB
wp_5h_followup_customer_notes: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_followup_customer_orders: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_followup_email_excludes: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_followup_email_logs: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_followup_email_orders: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
wp_5h_followup_email_tracking: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB
wp_5h_followup_followup_history: Datos: 0.38MB + Índice: 0.05MB + Motor InnoDB
wp_5h_followup_order_categories: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
wp_5h_followup_order_items: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_followup_subscribers: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_followup_subscribers_to_lists: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_followup_subscriber_lists: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_gla_attribute_mapping_rules: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_gla_budget_recommendations: Datos: 0.19MB + Índice: 0.11MB + Motor InnoDB
wp_5h_gla_merchant_issues: Datos: 1.52MB + Índice: 0.00MB + Motor InnoDB
wp_5h_gla_shipping_rates: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_gla_shipping_times: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_iconic_was_fees: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_jet_cache: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_jet_search_suggestions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_jet_search_suggestions_sessions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_jet_smart_filters_indexer: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_litespeed_img_optming: Datos: 5.52MB + Índice: 6.55MB + Motor InnoDB
wp_5h_mailchimp_carts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_mailchimp_jobs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_ml_attributes_map_table: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_ml_categories_map_table: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_ml_categories_table: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_ml_import_table: Datos: 4.50MB + Índice: 0.05MB + Motor InnoDB
wp_5h_ml_product_variations_map_table: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_mobbex_cache: Datos: 0.09MB + Índice: 0.00MB + Motor InnoDB
wp_5h_mobbex_log: Datos: 8.52MB + Índice: 0.00MB + Motor InnoDB
wp_5h_mobbex_transaction: Datos: 148.66MB + Índice: 0.00MB + Motor InnoDB
wp_5h_options: Datos: 12.48MB + Índice: 1.69MB + Motor InnoDB
wp_5h_options_terms_rel: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_postmeta: Datos: 1241.98MB + Índice: 220.45MB + Motor InnoDB
wp_5h_posts: Datos: 19.55MB + Índice: 9.06MB + Motor InnoDB
wp_5h_revslider_css: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_css_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_layer_animations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_navigations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_navigations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_sliders: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_sliders_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_slides: Datos: 0.09MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_slides_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_static_slides: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_revslider_static_slides_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_sib_model_contact: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_sib_model_country: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_smush_dir_images: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_snippets: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_termmeta: Datos: 0.28MB + Índice: 0.28MB + Motor InnoDB
wp_5h_terms: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
wp_5h_term_relationships: Datos: 2.52MB + Índice: 1.52MB + Motor InnoDB
wp_5h_term_taxonomy: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
wp_5h_tm_taskmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_tm_tasks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_usermeta: Datos: 0.19MB + Índice: 0.14MB + Motor InnoDB
wp_5h_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_wcr_coupon_verification: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_wc_customer_lookup: Datos: 5.52MB + Índice: 4.03MB + Motor InnoDB
wp_5h_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_wc_order_composite_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
wp_5h_wc_order_coupon_lookup: Datos: 0.13MB + Índice: 0.14MB + Motor InnoDB
wp_5h_wc_order_product_lookup: Datos: 11.52MB + Índice: 10.06MB + Motor InnoDB
wp_5h_wc_order_stats: Datos: 8.52MB + Índice: 5.55MB + Motor InnoDB
wp_5h_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_wc_product_attributes_lookup: Datos: 1.52MB + Índice: 0.48MB + Motor InnoDB
wp_5h_wc_product_download_directories: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_wc_product_meta_lookup: Datos: 3.52MB + Índice: 6.20MB + Motor InnoDB
wp_5h_wc_rate_limits: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_wc_reserved_stock: Datos: 1.52MB + Índice: 0.00MB + Motor InnoDB
wp_5h_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_wdr_order_discounts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_wdr_order_item_discounts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_wdr_rules: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_woocommerce_exported_csv_items: Datos: 67.59MB + Índice: 2.52MB + Motor InnoDB
wp_5h_woosync_mapping_attributes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_woosync_mapping_categories: Datos: 2.52MB + Índice: 0.00MB + Motor InnoDB
wp_5h_woosync_mapping_category_settings: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_woosync_mapping_profiles: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_wpmailsmtp_debug_events: Datos: 0.08MB + Índice: 0.00MB + Motor InnoDB
wp_5h_wpmailsmtp_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_yith_wcan_filter_sessions: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_yith_wcbm_badge_rules_associations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_yith_ywrac_email_log: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_yoast_indexable: Datos: 1.52MB + Índice: 0.45MB + Motor InnoDB
wp_5h_yoast_indexable_hierarchy: Datos: 0.11MB + Índice: 0.16MB + Motor InnoDB
wp_5h_yoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
wp_5h_yoast_primary_term: Datos: 0.08MB + Índice: 0.09MB + Motor InnoDB
wp_5h_yoast_prominent_words: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
wp_5h_yoast_seo_links: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
wp_5h_yoast_seo_meta: Datos: 0.20MB + Índice: 0.00MB + Motor InnoDB
wp_5h_zoo_cw_global_config: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
wp_5h_zoo_cw_product_attribute_swatch_type: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB Post Type Counts

attachment: 12673
awdp_pt_products: 3
awdp_pt_rules: 11
awl-labels: 1
br_filters_group: 1
br_labels: 1
br_product_filter: 3
cfw_acr_emails: 3
cfw_pickup_location: 1
ct_size_guide: 2
customize_changeset: 9
custom_css: 5
cwginstocknotifier: 707
elementor_font: 2
elementor_library: 23
elementor_snippet: 3
elementskit_content: 4
follow_up_email: 1
groovy_menu_preset: 1
is_search_form: 1
jet-popup: 34
jet-smart-filters: 7
jet-woo-builder: 1
nav_menu_item: 61
o-discount: 1
o-list: 1
oembed_cache: 2
page: 16
post: 8
product: 1112
product_variation: 12012
revision: 43
shop_coupon: 5569
shop_order: 25021
shop_order_refund: 1381
single-panorama: 1
sumo_payment_plans: 1
viwcpf_filter_block: 4
viwcpf_filter_menu: 2
wafs: 1
wmpc-trash: 10
wpcode: 1
wp_global_styles: 2
yaymail_template: 11
yith-wcbm-badge: 1
yith_wcan_preset: 1
ywcbm-badge-rule: 1
ywrac_cart: 18
ywrac_email: 2 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (39)

WPS Hide Login: por WPServeur
NicolasKulka
wpformation – 1.9.16.7

Advanced Local Pickup for WooCommerce: por zorem – 1.6.5
Agile Store Locator: por AGILELOGIX – 4.8.27
Astra Pro: por Brainstorm Force – 4.7.2
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: por codewoogeek – 5.4.2
CheckoutWC: por Objectiv – 9.1.2
Code Snippets: por Code Snippets Pro – 3.6.5.1
Custom links in Elementor Image Carousel: por Charlie Etienne – 1.1.1
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: por Thomas Geiger – 1.20.2
Elementor Pro: por Elementor.com – 3.23.3
Elementor: por Elementor.com – 3.23.4
Facebook for WooCommerce: por Facebook – 3.2.7
Google for WooCommerce: por WooCommerce – 2.8.3
JetSearch: por Crocoblock – 3.5.1
JetSmartFilters: por Crocoblock – 3.5.4
JetWooBuilder For Elementor: por Crocoblock – 2.1.14
Loco Translate: por Tim Whitlock – 2.6.11
Paga con MODO: por MODO – 1.0.17
Perfit WooCommerce: por Perfit dev team – 1.0.1
Woocommerce Shipping Calculator On Product Page: por Magerips – 3.4
Transients Manager: por WPBeginner – 2.0.5
Treggo Shipping: por Treggo.ar – 2.6
Duplicate Variations for WooCommerce: por Emran Ahmed – 2.0.8
Wanderlust Andreani Shipping - Premium: por Wanderlust Web Design – 2.0.0
CTX Feed: por WebAppick – 6.5.13
Checkout Field Editor for WooCommerce: por ThemeHigh – 2.0.3
Variation Swatches for WooCommerce - Pro: por Emran Ahmed – 2.1.3
Variation Swatches for WooCommerce: por Emran Ahmed – 2.1.1
WooCommerce Customer/Order/Coupon Export: por SkyVerge – 5.5.1
Mercado Pago: por Mercado Pago – 7.6.4
Mobbex for Woocommerce: por mobbex.com – 3.19.1
WooCommerce: por Automattic – 9.2.2
Yoast SEO Premium: por Team Yoast – 20.7
Yoast SEO: por Equipo Yoast – 23.3
WP Mail SMTP: por WP Mail SMTP – 4.1.1
Smush Pro: por WPMU DEV – 3.16.6
WPMU DEV Dashboard: por WPMU DEV – 4.11.26
Yoast SEO: WooCommerce: por Team Yoast – 15.7
YayMail - WooCommerce Email Customizer: por YayCommerce – 3.5.4 Inactive Plugins (2)

Additional Variation Images Gallery for WooCommerce: por Emran Ahmed – 1.3.23
WooCommerce Additional Variation Images: por WooCommerce – 2.3.2 Dropin Plugins ()

object-cache.php: Hosting Object Cache Must Use Plugins (1)

Hosting: por – 0.1 Settings

Legacy API Enabled: –
Force SSL: –
Currency: ARS ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 días
Level threshold: –
Log directory size: 1 GB WC Pages

Casa matriz de la tienda: #120255 - /tienda
Carrito: ❌ La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: ❌ La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
Mi cuenta: #10 - /mi-cuenta/
Términos y condiciones: #104938 - /cambios-y-devoluciones/ Theme

Name: Astra Child
Version: 1.0.0
Author URL: http://wpastra.com/about/
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 4.8.0
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔ Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ✔ Next scheduled: 2024-08-26 19:58:12 -03:00
Options: ✔
Notes: 31
Onboarding: completed WooCommerce Customer/Order/Coupon Export

Automated exports: 2
Custom formats: 1
Next export: Scheduled on 25/08/2024 17:42 Action Scheduler

Cancelada: 2
Oldest: 2024-08-19 15:45:10 -0300
Newest: 2024-08-23 03:30:27 -0300

Completar: 132.361
Oldest: 2024-08-19 15:23:12 -0300
Newest: 2024-08-25 17:14:36 -0300

Fallida: 371
Oldest: 2024-08-19 18:48:10 -0300
Newest: 2024-08-25 08:36:15 -0300

Pendiente: 15
Oldest: 2024-08-25 17:15:06 -0300
Newest: 2024-08-26 16:14:06 -0300 Status report information

Generated at: 2024-08-25 17:15:37 -03:00
``` * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17974920) * Hi [@dnboria](https://wordpress.org/support/users/dnboria/) * The issue you’re experiencing is indeed quite peculiar, and seems to be related to caching. Cart and checkout pages must be excluded from the server cache, which is a common cause of such issues. To troubleshoot, I would recommend the following steps: 1. Contact your hosting provider and ensure that your cart and checkout pages are excluded from their server cache. 2. Temporarily disable all your plugins, including caching, except WooCommerce, to see if the problem persists. 3. Temporarily switch your theme to Storefront or Twenty Twenty-Four * As for sharing the link, you can share it via [Mozilla Community Pastebin](https://paste.mozilla.org/) or [QuickForget.com](https://quickforget.com/) and send the link here. Make sure to share with a bit longer expiration duration. * Let us know how that goes. Looking forward to helping you. * Thread Starter [dnboria](https://wordpress.org/support/users/dnboria/) * (@dnboria) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17974933) * Hi [@shameemreza](https://wordpress.org/support/users/shameemreza/) * 1-I contacted the WPMUDEV hosting and they say that they see everything fine, they are still analyzing it * 2-We deactivate all the plugins, leaving only WooCommerce and Elementor because otherwise we cannot see the interface and it keeps happening. 3-We changed the theme to storefront, hello Elementor and the twenty, and it keeps happeningI send the link: [https://quickforget.com/s/bd6e213db881b52192de92052b1f6ae52e551435c2dce565](https://quickforget.com/s/bd6e213db881b52192de92052b1f6ae52e551435c2dce565) * thanks! * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17975093) * Hello [dnboria](https://wordpress.org/support/users/dnboria/), * Thank you for your reply. * After inspecting your site I can confirm that the problem is caused by the Cookies. Here are screenshots of my findings: * This is a screenshot of two different browser windows. One is a regular session and another is an incognito session of Google Chrome.Note that _wp\_woocoomeerce\ _session\__ cookies have the same value in both windows.This value was also the same in a different browser (Firefox).The _wp\_woocoomeerce\_session\__ cookie value should be unique for each customer. * ![](https://i0.wp.com/snipboard.io/6zWtN3.jpg?ssl=1) * Furthermore, I noticed several errors related to cookies. They originated from Google Tag Manager and Mercado Pago. * ![](https://i0.wp.com/snipboard.io/tu6YHJ.jpg?ssl=1) * To help me investigate further and find out what is causing this cookie issue, could perform the following steps: 1- Deactivate all the plugins except WooCommerce2- Disable the Mercado Pago payment method. You may keep any offline payment method like Check Payments or COD method.3- Deactivate the Object Cache on the server. 4- Switch the theme to the Twenty Twenty-Four theme. * Let me know if you have any questions. Looking forward to your response. 🙂 * Best regards. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Duplicate carts problem’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 9 replies * 3 participants * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/) * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/duplicate-carts-problem/#post-17975093) * Status: resolved