Title: Duplicate/Failed Order
Last modified: May 21, 2023

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# Duplicate/Failed Order

 *  Resolved [ashik112](https://wordpress.org/support/users/ashik112/)
 * (@ashik112)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/duplicate-failed-order/)
 * Hi we are currently having problems with the stripe checkout using this plugin.
   99.9% of the time the plugin is all good but we have 2 issues.
    1. Duplicate orders – so we will time to time get orders where 2 payments have 
       been taken and only 1 registered on woocommerce.
    2. Failed/pending orders – again on odd occasions stripe checkout will take payment
       but for some reason wont register the payment back to our WooCommerce website
       in return this becomes a missing order in our end as customer has paid but we
       are not aware of it.
 * I’m not sure if this is a plugin issue or stripe checkout issue. As sometimes
   we will get no issue like this for a long period of time. And suddenly we will
   get loads of these issues. My guess is maybe this issue is coming from stripes
   end?
 * Any help with this will be much appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [3 years ago](https://wordpress.org/support/topic/duplicate-failed-order/#post-16764525)
 * Hi [@ashik112](https://wordpress.org/support/users/ashik112/),
 * Thanks for reaching out to WebToffee Support.
 * Please share the Stripe logs of the order where the payment is duplicated from
   your [Stripe Dashboard](https://dashboard.stripe.com/logs?method[0]=post&method[1]=delete&direction[0]=connect_in&direction[1]=self#:~:text=Events-,Logs,-Apps).
 * Regarding the issue with the payment status not being updated correctly, **make
   sure that the webhook URL is correct.** You can find the webhook URL in your 
   Stripe dashboard.
 * For reference: [Setting up Webhooks and Supported events](https://www.webtoffee.com/setting-up-webhooks-and-supported-webhooks/)
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [3 years ago](https://wordpress.org/support/topic/duplicate-failed-order/#post-16788732)
 * Hi [@ashik112](https://wordpress.org/support/users/ashik112/),
 * We haven’t heard back from you for a while. As this thread has been inactive 
   for a while, we are marking it as resolved.
 * If you still need assistance, you may create a new thread.
 *  Thread Starter [ashik112](https://wordpress.org/support/users/ashik112/)
 * (@ashik112)
 * [3 years ago](https://wordpress.org/support/topic/duplicate-failed-order/#post-16836304)
 * Hi i gave stripe support a message regarding the duplicate orders. I gave them
   a few example transaction id that we had issues with. They gave the response 
   below:
   Hi,
 * Thank you for reaching out. I understand the importance of resolving this concern
   as soon as possible. Allow me to point you in the right path.
 * After digging for answers, it looks like the Checkout session created multiple
   customer objects and duplicated charges under different customer objects though
   the email address is the same.
 * To prevent this from happening, I would highly suggest to reach out to your developer
   to check the integration and implement idempotency to prevent duplicate charges:
 * [https://stripe.com/docs/api/idempotent_requests](https://stripe.com/docs/api/idempotent_requests)
 * Also, if you want to cancel the duplicate transaction and process a refund, you
   can check on this link for steps: [https://stripe.com/docs/refunds](https://stripe.com/docs/refunds)
 * If anything else comes up or you have any other questions, please always feel
   free to reach out to us at [https://support.stripe.com.](https://support.stripe.com./)
 * I’d like to make sure you’re well-taken care of and you get all the help you 
   need because your satisfaction is always valuable to us.
 * All the best,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Duplicate/Failed Order’ is closed to new replies.

 * ![](https://ps.w.org/payment-gateway-stripe-and-woocommerce-integration/assets/
   icon-256x256.gif?rev=3361775)
 * [Payment Gateway of Stripe for WooCommerce](https://wordpress.org/plugins/payment-gateway-stripe-and-woocommerce-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/payment-gateway-stripe-and-woocommerce-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/payment-gateway-stripe-and-woocommerce-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/payment-gateway-stripe-and-woocommerce-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/payment-gateway-stripe-and-woocommerce-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/payment-gateway-stripe-and-woocommerce-integration/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [ashik112](https://wordpress.org/support/users/ashik112/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/duplicate-failed-order/#post-16836304)
 * Status: resolved