Title: Duplicate Notification
Last modified: June 22, 2023

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# Duplicate Notification

 *  Resolved [lrs1](https://wordpress.org/support/users/lrs1/)
 * (@lrs1)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/duplicate-notification/)
 * Hello,
 * Im using Better Notifications for WP with Directories Pro.
 * Im getting a duplicate notification for the following – _New ‘Directory – Listing’
   Published_. Its getting triggered a 2nd time when a monthly subscription renews.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/duplicate-notification/#post-16839020)
 * Hi [@lrs1](https://wordpress.org/support/users/lrs1/),
   Thanks for your message.
 * Because duplicate notification can be caused by a number of factors, please can
   you make your way through [this document](https://betternotificationsforwp.com/documentation/how-can-i-receive-the-best-support/)
   and let me know how you get on?
 *  Thread Starter [lrs1](https://wordpress.org/support/users/lrs1/)
 * (@lrs1)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/duplicate-notification/#post-16840595)
 * Hello, 
 * I’m happy to move forward with the diagnosis on my end. Before I do, I’d like
   to make it clear that my issue is not a duplicate notification going out back
   to back. I this case I would suspect a caching issue.
 * The issue is that upon monthly renewal of a paid post (a Directory listing) the“
   Post Published” notification is being triggered when it should not be. This notification
   should only go out when our admins click the publish button. 
 * Shall I follow the documentation provided here? Or do you have an alternative
   best course of action? Thank you for the swift reply! 
 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/duplicate-notification/#post-16842172)
 * Hi [@lrs1](https://wordpress.org/support/users/lrs1/),
   Thanks for the extra info.
 * If the notification is not going out back-to-back, when does the first notification
   go out?
 *  Thread Starter [lrs1](https://wordpress.org/support/users/lrs1/)
 * (@lrs1)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/duplicate-notification/#post-16843088)
 * You’re welcome.
 * First, user creates a post and makes payment. This puts the post into a pending
   approval state. Then the first notification goes out when our admins publish 
   each post, exactly as it should, triggered by the publish action.
 * The duplicate goes out 30-31 days later, when the payment renews.
 * Something I’m considering-
 * Possibly wordpress/directories pro is momentarily un-publishing the post and 
   re-publishing when payment is processed? Directories Pro does have the ability
   to un-publish or un-assign an author if they fail to continue paying. If this
   is the case, the issue lies elsewhere.
 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/duplicate-notification/#post-16847606)
 * Hi [@lrs1](https://wordpress.org/support/users/lrs1/),
   Yes, this sounds like 
   what Directories Pro is doing. You may be able to get around this with BNFW by
   using a Post Pending Review notification as well but not sure as it depends on
   what Directories Pro is doing. I think there was a 3rd party BNFW+Directories
   Pro add-on that the author of Directories Pro made at some point but not sure
   if it’s still around.
 * My advice would be to reach out to the author of Directories Pro to see if they
   can offer an suggestions or even a hook to be able to change which status the
   post is being transitioned from when a renewal payment is taken.
 * Do let me know how you get on – would be interested to know the outcome of this.
 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/duplicate-notification/#post-16911478)
 * Closing due to inactivity. If you need further help with this, please feel free
   to re-open this thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Duplicate Notification’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/duplicate-notification/#post-16911478)
 * Status: resolved