Title: Duplicate order plugin conflick
Last modified: October 9, 2018

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# Duplicate order plugin conflick

 *  [meetmohsinkhan](https://wordpress.org/support/users/meetmohsinkhan/)
 * (@meetmohsinkhan)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/duplicate-order-plugin-conflick/)
 * A customer named “Tom Soenen” place an order on September 29, 2018 and received
   an order confirmation email and order number #37952.
 * That same day, one of our customer service reps went into the backend of WooCommerce
   and created a manual order, and after completion, when you look at the order 
   number, it is 37952. We would not have seen the previously completed order and
   known the order number was already used. Especially since the woocommerce assigns
   order numbers.
 * Customer called in yesterday and said he never received his order. We tried to
   located his order number, #37952, and found an order. The order we found was 
   the for the manually created order. Same product, different people, different
   place etc. We cannot find any trace of the customer, or order, of the first one
   that was completed online
 * Another issue
    We have a plugin that allows you to duplicate an order and when
   it does, it creates a replica of the order with a new order id and puts the order
   on hold status. When you look at all your orders, you can see this newly created
   order that has a sequential order number. However, when you edit that order and
   look at order notes (right column) there’s a note that shows the order ID this
   order was duplicated from and it is NOT the order number you see for that order
   that was duplicated to create this new order.
 * Waiting for answer
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fduplicate-order-plugin-conflick%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [SkyVerge](https://wordpress.org/support/users/skyverge/)
 * (@skyverge)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/duplicate-order-plugin-conflick/#post-10786988)
 * Hey [@meetmohsinkhan](https://wordpress.org/support/users/meetmohsinkhan/),
 * Thanks for getting touch about our plugin! I’m happy to help you here.
 * It sounds like the customer’s original order with number #37952 may have been
   deleted somehow, either by a rogue process or a site administrator.
 * As for the second issue, while we can’t guarantee support with all third-party
   plugins, I’d be happy to take a look to see if a small fix will address this.
 * Would you mind contacting us through our [contact form](https://www.skyverge.com/contact/?form_type=support&purchased=wordpress)
   as we’ll likely need access to your store to further troubleshoot?
 * Thanks,
 * Tamara

Viewing 1 replies (of 1 total)

The topic ‘Duplicate order plugin conflick’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-sequential-order-numbers/assets/icon-256x256.
   png?rev=3472701)
 * [Sequential Order Numbers for WooCommerce](https://wordpress.org/plugins/woocommerce-sequential-order-numbers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-sequential-order-numbers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-sequential-order-numbers/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-sequential-order-numbers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-sequential-order-numbers/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-sequential-order-numbers/reviews/)

## Tags

 * [plugin conflict](https://wordpress.org/support/topic-tag/plugin-conflict/)

 * 1 reply
 * 2 participants
 * Last reply from: [SkyVerge](https://wordpress.org/support/users/skyverge/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/duplicate-order-plugin-conflick/#post-10786988)
 * Status: not resolved