Title: Duplicate Orders
Last modified: April 4, 2017

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# Duplicate Orders

 *  [Trent](https://wordpress.org/support/users/tdbamberry/)
 * (@tdbamberry)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/duplicate-orders-4/)
 * We use the Braintree plugin created by you as our primary payment system. It 
   was recommended to us by Braintree. WooCommerce was not willing to help us and
   sent us straight to you.
 * We are receiving unintended duplicate orders. We have done A LOT of testing, 
   here is the data:
 * – Duplicates occur when customers use BrainTree payment gateway
    – Duplicates
   occur within 2-5 minutes of the original – The first order shows in WooCommerce
   as “new” status, but does not have a transaction ID – The second order showsin
   WooCommerce as “new” status, but does have a transaction ID – We log into our
   BrainTree account to find out the customer does have two separate transactions
 * This has been occurring since March 20, 2017
 * We updated WooCommerce and BrainTree gateway plugins after we started experiencing
   duplicates, around 3/22/17. The duplicates are still occurring after the updates.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [aidaguzman](https://wordpress.org/support/users/aidaguzman/)
 * (@aidaguzman)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/duplicate-orders-4/#post-9235709)
 * have you seen any resolution. We are experiencing the same issue
 *  Thread Starter [Trent](https://wordpress.org/support/users/tdbamberry/)
 * (@tdbamberry)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/duplicate-orders-4/#post-9236424)
 * It happened for about a week or so, then never happened again. We did not make
   any changes. It might have been an issue with BrainTree. I would recommend switching
   the to official WC BrainTree plugin and not this third-party plugin. We just 
   made the switch to a new gateway and we used the official WC plugin. The plugin
   is more robust and has a better UX.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Duplicate Orders’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-braintree-payment-gateway/assets/icon-128x128.
   png?rev=3363013)
 * [Payment Gateway Braintree WooCommerce](https://wordpress.org/plugins/woocommerce-braintree-payment-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-braintree-payment-gateway/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-braintree-payment-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-braintree-payment-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-braintree-payment-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-braintree-payment-gateway/reviews/)

## Tags

 * [duplicate](https://wordpress.org/support/topic-tag/duplicate/)

 * 2 replies
 * 2 participants
 * Last reply from: [Trent](https://wordpress.org/support/users/tdbamberry/)
 * Last activity: [8 years, 12 months ago](https://wordpress.org/support/topic/duplicate-orders-4/#post-9236424)
 * Status: not resolved