Title: Duplicate orders PROBLEM Last modified: November 14, 2021 --- # Duplicate orders PROBLEM * Resolved [Tim Burkart](https://wordpress.org/support/users/bigmoxy/) * (@bigmoxy) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/) * My client is experiencing a problem with duplicate orders. Each product is a single quantity item with stock management enabled, backorders disallowed. There is no server or site caching. The site seems to work fine with low traffic however duplicate orders occur during high traffic periods. * Any insight is appreciated. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fduplicate-orders-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [Ahir Hemant](https://wordpress.org/support/users/hemant-ahir/) * (@hemant-ahir) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15066959) * Hi [@bigmoxy](https://wordpress.org/support/users/bigmoxy/) * Duplicate orders can sometimes be caused by a theme or plugin conflict. * Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thanks Ahir * [lephattan](https://wordpress.org/support/users/lephattan/) * (@lephattan) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15066972) * I am having the same issue, my orders keep duplicating and it is making a huge mess. * Here is my system report ### WordPress Environment ### * WordPress address (URL): [https://selectls.com](https://selectls.com) Site address( URL): [https://selectls.com](https://selectls.com) WC Version: 5.9.0 REST API Version: ✔ 5.9.0 WC Blocks Version: ✔ 6.1.0 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite:– WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – * ### Server Environment ### * Server Info: nginx/1.19.3 PHP Version: 7.4.20 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1d * SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.4-MariaDB-1:10.5.4+maria~focal- log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 5.9.0 WC Database Prefix: wp_ Total Database Size: 1258.67MB Database Data Size: 846.51MB Database Index Size: 412.16MB wp_woocommerce_sessions: Data: 46.56MB + Index: 1.52MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.17MB + Index: 0.13MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.94MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 6.52MB + Index: 8.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 5.52MB + Index: 4.55MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 1.52MB + Index: 0.47MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mcloud_task: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mcloud_task_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mcloud_task_schedule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mcloud_task_token: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mobileassistant_failed_login: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mobileassistant_push_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mobileassistant_session_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mobileassistant_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 378.36MB + Index: 18.94MB + Engine InnoDB wp_postmeta: Data: 258.83MB + Index: 282.55MB + Engine InnoDB wp_posts: Data: 118.64MB + Index: 62.34MB + Engine InnoDB wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.17MB + Index: 0.19MB + Engine InnoDB wp_terms: Data: 0.13MB + Index: 0.16MB + Engine InnoDB wp_term_relationships: Data: 8.52MB + Index: 7.52MB + Engine InnoDB wp_term_taxonomy: Data: 0.11MB + Index: 0.13MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_category_lookup: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.09MB + Index: 0.08MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.13MB + Index: 0.30MB + Engine InnoDB wp_wc_order_stats: Data: 0.11MB + Index: 0.17MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 18.55MB + Index: 23.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woo_shippment_provider: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB * ### Post Type Counts ### * attachment: 81148 blocks: 8 customize_changeset: 17 nav_menu_item: 115 page: 26 post: 2 postman_sent_mail: 1389 product: 17191 product_variation: 146450 revision: 102 shop_order: 739 shop_order_refund: 17 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (19) ### * Code Snippets: by Code Snippets Pro – 2.14.2 Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.4 Disable All WordPress Updates: by Oliver Schlöbe – 1.6.8 Google Apps Login: by Lever Technology LLC – 3.4.4 Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.23.2 Mobile Assistant Connector: by eMagicOne – 2.1.10 PixelYourSite PRO: by PixelYourSite – 8.4.3 Post SMTP: by Yehuda Hassine – 2.0.23 Advanced Shipment Tracking for WooCommerce: by zorem– 3.3 WooCommerce Blocks: by Automattic – 5.5.1 WooCommerce Payments: by Automattic– 2.7.0 WooCommerce: by Automattic – 5.9.0 WP File Manager: by mndpsingh287 – 7.1.2 * ### Inactive Plugins (4) ### * Jetpack: by Automattic – 9.9.1 Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17 WP-Optimize – Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.9 * ### Settings ### * API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Shop base: #6 – /shop/ Cart: #7 – /cart/ Checkout: #8 – /checkout/ My account:# 9 – /my-account/ Terms and conditions: #502 – /term-of-service/ * ### Theme ### * Name: SheFashion Version: 2 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.14.1 Parent Theme Author URL: [http://www.uxthemes.com/](http://www.uxthemes.com/) WooCommerce Support: ✔ * ### Templates ### * Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/ cart-empty.php flatsome/woocommerce/cart/cart-shipping.php shefashion/woocommerce/ cart/cart.php shefashion/woocommerce/checkout/form-checkout.php flatsome/woocommerce/ checkout/form-coupon.php shefashion/woocommerce/checkout/review-order.php flatsome/ woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/ woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content- widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/ global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/ woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/ woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/ woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/ woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation. php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice. php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform. php shefashion/woocommerce/single-product/add-to-cart/variable.php shefashion/ woocommerce/single-product/add-to-cart/variation.php flatsome/woocommerce/single- product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/ woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/ product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/ woocommerce/single-product/related.php flatsome/woocommerce/single-product/review. php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single- product/share.php flatsome/woocommerce/single-product/short-description.php shefashion/ woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/ title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/ single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/ content-product_cat.php * ### Action Scheduler ### * Canceled: 1 Oldest: 2021-11-14 14:16:09 +0000 Newest: 2021-11-14 14:16:09 +0000 * Complete: 20,956 Oldest: 2021-10-19 05:36:26 +0000 Newest: 2021-11-14 17:50: 08 +0000 * Failed: 205 Oldest: 2021-10-15 15:51:18 +0000 Newest: 2021-11-14 14:26:11 +0000 * Pending: 4 Oldest: 2021-11-15 10:18:26 +0000 Newest: 2022-01-22 04:48:41 +0000 * ### Status report information ### * Generated at: 2021-11-14 17:51:39 +00:00 ` * Thread Starter [Tim Burkart](https://wordpress.org/support/users/bigmoxy/) * (@bigmoxy) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15067015) * Here is my system report: * ``` ### WordPress Environment ### WordPress address (URL): https://romancepremades.com Site address (URL): https://romancepremades.com WC Version: 5.8.0 REST API Version: ✔ 5.8.0 WC Blocks Version: ✔ 5.9.1 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.25 (Debian) PHP Version: 7.4.24 PHP Post Max Size: 200 MB PHP Time Limit: 3600 PHP Max Input Vars: 2500 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch Max Upload Size: 200 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.8.0 WC Database Prefix: wp_GdT9E7_ Total Database Size: 30.08MB Database Data Size: 18.24MB Database Index Size: 11.84MB wp_GdT9E7_woocommerce_sessions: Data: 0.31MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_GdT9E7_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_GdT9E7_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_woocommerce_order_itemmeta: Data: 0.22MB + Index: 0.23MB + Engine InnoDB wp_GdT9E7_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_GdT9E7_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_GdT9E7_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_GdT9E7_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_GdT9E7_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_actionscheduler_actions: Data: 0.14MB + Index: 0.16MB + Engine InnoDB wp_GdT9E7_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_actionscheduler_logs: Data: 0.13MB + Index: 0.11MB + Engine InnoDB wp_GdT9E7_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_GdT9E7_comments: Data: 0.16MB + Index: 0.09MB + Engine InnoDB wp_GdT9E7_defender_audit_log: Data: 0.31MB + Index: 0.31MB + Engine InnoDB wp_GdT9E7_defender_email_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_defender_lockout: Data: 0.25MB + Index: 0.45MB + Engine InnoDB wp_GdT9E7_defender_lockout_log: Data: 0.19MB + Index: 0.09MB + Engine InnoDB wp_GdT9E7_defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_defender_scan_item: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_GdT9E7_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_duplicator_pro_packages: Data: 0.05MB + Index: 0.02MB + Engine 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InnoDB wp_GdT9E7_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_mailerlite_checkouts: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_options: Data: 4.14MB + Index: 0.16MB + Engine InnoDB wp_GdT9E7_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_postmeta: Data: 4.52MB + Index: 2.91MB + Engine InnoDB wp_GdT9E7_posts: Data: 2.41MB + Index: 0.31MB + Engine InnoDB wp_GdT9E7_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_rg_form_meta: Data: 0.02MB + Index: 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Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_GdT9E7_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_GdT9E7_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_GdT9E7_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB wp_GdT9E7_wps_index: Data: 1.52MB + Index: 4.45MB + Engine InnoDB wp_GdT9E7_wps_key: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_GdT9E7_wps_object_term: Data: 0.14MB + Index: 0.34MB + Engine InnoDB wp_GdT9E7_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_GdT9E7_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_GdT9E7_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 541 custom_css: 1 customize_changeset: 39 hurrytimer_countdown: 7 mai_template_part: 10 nav_menu_item: 10 page: 12 post: 2 product: 214 product_variation: 43 revision: 201 shop_order: 293 shop_order_refund: 1 wcct_countdown: 1 wdf_scan: 1 yaymail_template: 11 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (28) ### Gravity Forms: by Gravity Forms – 2.5.14 Accordion Blocks: by Phil Buchanan – 1.4.1 Duplicator Pro: by Snap Creek – 4.0.5.1 Filester - File Manager Pro: by Ninja Team – 1.7.3 Genesis Connect for WooCommerce: by StudioPress – 1.1.1 HurryTimer: by Nabil Lemsieh – 2.6.3 Kadence Blocks - PRO Extension: by Kadence WP – 1.5.6 Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.1.15 Mai Engine: by BizBudding – 2.18.0 Mai Icons: by BizBudding – 2.0.0 Printify Shipping Method: by Printify – 2.5 Snapshot Pro: by WPMU DEV – 4.5.2 WooCommerce - MailerLite: by MailerLite – 1.5.7 WPC Product Timer for WooCommerce (Premium): by WPClever – 3.5.6 WooCommerce Admin: by WooCommerce – 2.8.0 WooCommerce Cart Stock Reducer: by James Golovich – 3.75 Woocommerce one page checkout and layouts Pro: by BluePlugins – 1.10.0 WooCommerce PayPal Payments: by WooCommerce – 1.6.1 WooCommerce Product Search: by itthinx – 4.0.1 WooCommerce Shipping & Tax: by WooCommerce – 1.25.19 WooCommerce: by Automattic – 5.8.0 (update to version 5.9.0 is available) Defender Pro: by WPMU DEV – 2.6.3 WP Mail Logging: by Wysija – 1.9.9 WP Maintenance Mode: by Designmodo – 2.4.1 Smush Pro: by WPMU DEV – 3.9.3 SmartCrawl Pro: by WPMU DEV – 2.15.2 WPMU DEV Dashboard: by WPMU DEV – 4.11.6 YayMail - WooCommerce Email Customizer: by YayCommerce – 2.6.5 ### Inactive Plugins (2) ### WPC Product Timer for WooCommerce: by WPClever – 3.5.6 WP Rocket: by WP Media – 3.10.2 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #29 - /shop/ Cart: #30 - /cart/ Checkout: #31 - /checkout/ My account: #32 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Mai Chic Version: 2.0.0 Author URL: https://bizbudding.com/ Child Theme: ✔ Parent Theme Name: Genesis Parent Theme Version: 3.3.5 Parent Theme Author URL: https://www.studiopress.com/ WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: No Shop country code: US PayPal card processing available in country: Yes Pay Later messaging available in country: Yes Vault enabled: No ### Action Scheduler ### Complete: 407 Oldest: 2021-10-14 20:24:38 -0500 Newest: 2021-11-14 10:18:54 -0600 Failed: 1 Oldest: – Newest: – ### Status report information ### Generated at: 2021-11-14 12:16:13 -06:00 ``` * Thread Starter [Tim Burkart](https://wordpress.org/support/users/bigmoxy/) * (@bigmoxy) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15071007) * Hi [@hemant-ahir](https://wordpress.org/support/users/hemant-ahir/), * As duplicate orders are inconsistent, how can one troubleshoot them? They only occur during high traffic on the site. Normal testing does not cause any issues. * How would you know that the issue is a plugin or theme conflict? * Thank you. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15071141) * Hi [@bigmoxy](https://wordpress.org/support/users/bigmoxy/), * It looks like some other users are experiencing an issue with duplicate orders and they also use the WooCommerce PayPal Payments plugin. Have a look at this thread: * – [https://wordpress.org/support/topic/duplicated-orders-8/](https://wordpress.org/support/topic/duplicated-orders-8/) * I totally understand though the difficulties with conflict testing on a live site. With that said, a staging site would be a great way to troubleshoot without affecting the customers. * WP Staging is a great [free staging site plugin](https://wordpress.org/plugins/wp-staging/) that will allow you to build a complete staging site with a few clicks. * Without the staging site, I would suggest making sure that all of your extensions are up to date and also that your theme is up to date and compatible with the version of WooCommerce you are currently running. * To narrow it down a bit further, I’d also look for any plugins on your site that would be involved in the checkout process, including payment gateways plugins. * Thread Starter [Tim Burkart](https://wordpress.org/support/users/bigmoxy/) * (@bigmoxy) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15071557) * Hello [@rainfallnixfig](https://wordpress.org/support/users/rainfallnixfig/), * Building a staging site is easy but you are missing the point. Duplicate orders only occur in high traffic situations. That is not something a staging site will solve. * I tried updating WooCommerce today however the All Products Block is broken in version 5.9.0 so I had to revert the update by restoring the site from a pre- update backup. Perhaps when you fix All Products Block I will try again. * Your suggestion of a theme or plugin conflict is just hypothetical. That seems to be the common response to unsolvable issues. Please tell me definitively how you know that duplicate orders are caused by conflicts. * So far you are passing the problem on to the WooCommerce PayPal Payments plugin. Why don’t you FIX that first. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15071639) * Hi [@bigmoxy](https://wordpress.org/support/users/bigmoxy/) * Thanks for getting back to us. * > Duplicate orders only occur in high traffic situations. * There is actually an order simulator for WooCommerce that I’ve personally tried multiple times in the past, with my basic installation of WordPress, WooCommerce core and Storefront. * [https://github.com/75nineteen/order-simulator-woocommerce](https://github.com/75nineteen/order-simulator-woocommerce) * This plugin will create thousands of orders per hour and I still have to find a duplicate order among those that have been created on my test site. * This is why we think that unexpected behavior could be due to conflicts on your site, which is not running on a basic install, but has 28 active plugins and a custom theme (Genesis) not found in the official WordPress.org themes directory. * > All Products Block is broken * I searched in Github and there are no reports of All Products Block issues with WooCommerce version 5.9.0. I tested this block just to confirm if I could encounter any troubles but it looks all is working correctly: * – [https://snipboard.io/DUWQES.jpg](https://snipboard.io/DUWQES.jpg) (backend) – [https://snipboard.io/0lHsEB.jpg](https://snipboard.io/0lHsEB.jpg) (frontend) * Unless you see some fatal error in the logs that can help narrow down the culprit, we believe that testing on a staging site is for the time being the next step to follow. * Let us know if you have more questions. * [lephattan](https://wordpress.org/support/users/lephattan/) * (@lephattan) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15071642) * Hi [@bigmoxy](https://wordpress.org/support/users/bigmoxy/), * I found out that the duplicating orders issue on my site is caused by exhausted memory and as you said this happens only on high traffic site at peak hours. * I increased the `WP_MEMORY_LIMIT` and the problem is gone now. * Hope this might help. * Here the fatal log on the time of the event: * ``` 2021-11-15T00:06:22+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T00:18:02+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T00:50:23+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T00:50:52+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T00:51:32+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T00:54:04+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T00:58:57+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T01:08:48+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T01:09:44+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:00:14+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:00:37+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:00:58+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/htdocs/wp-includes/meta.php on line 1085 2021-11-15T02:26:44+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:27:08+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:52:43+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:53:02+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 16384 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:53:28+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 16384 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:54:20+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T02:55:27+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:12:29+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:12:30+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:12:58+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:12:58+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:14:08+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:15:14+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:23:24+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:26:05+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 16384 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:26:23+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:27:17+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T03:27:41+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 12288 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T04:43:14+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 16384 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 2021-11-15T05:14:08+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 16384 bytes) in /var/www/htdocs/wp-includes/wp-db.php on line 2022 ``` * ` * [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/) * (@3sonsdevelopment) * [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15082868) * Hi [@lephattan](https://wordpress.org/support/users/lephattan/), * Thanks for letting us know how you were able to fix this on your site. I’m glad to hear it’s working now without duplicates. * We do often ask for a conflict test when we’re unable to replicate an issue ourselves. It can help us narrow down the source of the problem. But it’s only one tool and it’s not necessarily the right tool for every situation. * That said, it’s usually a very good tool to use early in the troubleshooting process because it’s fast and finds the issue a large majority of the time. That’s one reason we go to it early on. * If you have any questions, please let us know. * Cheers Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Duplicate orders PROBLEM’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 9 replies * 5 participants * Last reply from: [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/duplicate-orders-problem/#post-15082868) * Status: resolved