Title: DUPLICATE ORDERS SEEN
Last modified: May 22, 2024

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# DUPLICATE ORDERS SEEN

 *  Resolved [chilliwax](https://wordpress.org/support/users/chilliwax/)
 * (@chilliwax)
 * [2 years ago](https://wordpress.org/support/topic/duplicate-orders-seen/)
 * We are suddenly seeing duplicate orders again when a customer pays for their 
   items using debit/credit card. I think this has also occurred with paypal before
   but not certain of this.
 * So what happens, is the customer is seeing a “Error processing checkout. Please
   try again.” message which makes the customer obviously think the order hasn’t
   gone through – BUT it has indeed completed – so the customer reorders again and
   again.
 * This problem has been happening on an off for us now over the past at least 5
   years and is highly frustrating to say the least! It seems to resolve itself 
   after a while but then will come back a year or so later…We have just had a customer
   place the same order 5 times!!
 * We only have two errors in our logs which appear to preceed the date the issue
   occured: –
 * **
   2024-05-19T01:34:07+00:00
   Critical Uncaught Error: Call to a member function
   get() on null in /var/www/vhosts/alfredco.com/httpdocs/wp-content/plugins/woocommerce-
   rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-
   woocommerce-pro-common.php:558 Additional context[](https://www.alfredco.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=fatal-errors-2024-05-19#L2)
   2024-05-19T06:00:23+00:00Critical Uncaught Error: Call to a member function get()
   on null in /var/www/vhosts/alfredco.com/httpdocs/wp-content/plugins/woocommerce-
   rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-
   woocommerce-pro-common.php:558 Additional context

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years ago](https://wordpress.org/support/topic/duplicate-orders-seen/#post-17774189)
 * Hey there! Thanks for contacting us. I’m happy to help you.
 * I understand this is a frustrating situation, I assure you we will do out best
   to help you figure this out as soon as possible.
 * The error you shared is related to the plugin woocommerce-rma-for-return-refund-
   and-exchange, I don’t think it is related, but we will keep it in mind.
 * You mentioned this probably happened with PayPal before, to confirm, now it happened
   with a Stripe order, correct?
 * Do you see any similarities between the orders this happened to? It can be similar
   address, products, same credit card company, etc.
 * Can you please share a screenshot of the order notes on some those? Please remove
   any sensitive information before sharing it here. I recommend using [https://snipboard.io](https://snipboard.io).
   You can share the direct link to the image as a response to this topic.
 * Here’s an example of what we need:
 * [https://snipboard.io/ga15Gu.jpg](https://snipboard.io/ga15Gu.jpg)
 * Can you also please share the System Status Report which you can find via WooCommerce
   > Status > Get system report > Copy for support so we can take a look?
 * Looking forward to your reply.
 * Have a wonderful day!
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years ago](https://wordpress.org/support/topic/duplicate-orders-seen/#post-17798743)
 * Howdy 👋 We haven’t heard back from you in a while, so I’m going to mark this
   as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [duplicate orders](https://wordpress.org/support/topic-tag/duplicate-orders/)

 * 2 replies
 * 3 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/duplicate-orders-seen/#post-17798743)
 * Status: resolved