Title: Duplicate payment
Last modified: December 16, 2025

---

# Duplicate payment

 *  [wextercz](https://wordpress.org/support/users/wextercz/)
 * (@wextercz)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/duplicate-payment/)
 * We are currently solving a problem where a customer wants to pay for their order,
   but the payment fails on the payment gateway, so they are prompted to pay again,
   when the payment is successful. Woocommerce displays information that everything
   is OK and the payment is complete. However, the payment was made twice. We found
   this information on our account and 2 customers have already informed us about
   it. Both had the same problem. When trying to pay on the payment gateway, information
   was displayed that the payment did not go through even though it did, so they
   tried again and the payment was already made = they paid twice. The payment went
   to them twice. We have evidence. We switched to Teya and are now solving this
   problem. This did not happen to us on the previous payment gateway that we used(
   about 5 years). Does Teya verify Order ID / Transaction ID to prevent this from
   happening?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fduplicate-payment%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fduplicate-payment%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/payment-gateway-via-borgun-for-woocommerce/assets/icon-256x256.
   png?rev=3305546)
 * [Payment gateway via Teya SecurePay for WooCommerce](https://wordpress.org/plugins/payment-gateway-via-borgun-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/payment-gateway-via-borgun-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/payment-gateway-via-borgun-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/payment-gateway-via-borgun-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/payment-gateway-via-borgun-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/payment-gateway-via-borgun-for-woocommerce/reviews/)

## Tags

 * [payment](https://wordpress.org/support/topic-tag/payment/)

 * 0 replies
 * 1 participant
 * Last reply from: [wextercz](https://wordpress.org/support/users/wextercz/)
 * Last activity: [5 months, 3 weeks ago](https://wordpress.org/support/topic/duplicate-payment/)
 * Status: not resolved