Hello @fredbra,
Thank you for flagging this unexpected behaviour within your WordPress website.
Please reach out to our in App Help section and ask for your case to be escalated.
To further debug this we would need you to share information that should not be shared on a public forum.
Follow these steps to reach out to our help section:
– Open the Revolut Business App
– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)
When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.
Thank you in advance!
We will be looking forward to your reply,
Kind regards,
Svyatoslav
Hello @fredbra,
In order to speed up the investigation,
Could you please clarify which version of the plugin are you currently working with?
Additionally it would also be helpful if you could share with me the PHP version of your site.
Thank you in advance!
Hello @fredbra,
We have noticed that the version you are currently working with has some duplicate payments issue,
While we are investigating the resolution of the same,
Would you mind reverting the upgrade back to the previous version of the plugin?
Thank you in advance!
Yes. I will do that.
How should i do about the already duplicated payments?
Frederico
Hello @fredbra ,
For already duplicated payments,
You should refund the duplicated orders in orders after reverting the plugins version to the previous order.
We will be looking forward to your reply though the Chat as explained above,
Thank you in advance!
Best regards,
Svyatoslav.
On the chat they told us to send an email to a specific team.
And now i need to give answers to my clients.
Thank you for understanding.
Hello, the payments are still being duplicated!!! Can you advise about what version of the plugin doesnt do this?!!!!!!
Hello @fredbra ,
Thank you for your patience as we investigated the issue you reported on your WooCommerce store.
Our investigation has confirmed that the root cause is related to the version of the WooCommerce Subscriptions plugin being used, which is creating duplicate payment requests. This is an underlying issue with the Subscription plugin itself, which is why changing the version of our plugin did not resolve the problem.
The good news is that our development team has made significant progress in engineering a solution. They are currently implementing a fix within our system that will prevent these duplicate requests from being processed.
For this reason I will provide you with another update as soon as the solution is live.
Thank you for your continued cooperation.
Best regards,
Svyatoslav
