Title: Duplicator – Bootloader Last modified: January 7, 2019 --- # Duplicator – Bootloader * Resolved [markzoi](https://wordpress.org/support/users/markzoi/) * (@markzoi) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/) * Hi, I’m getting this error once I try to download the installer file: * An error has occurred. In order to load the full installer please resolve the issue below. * ZipArchive: hasZipArchive ? ‘Enabled’ : ‘Disabled’; ?> ShellExec Unzip: hasShellExecUnzip?‘ Enabled’ : ‘Disabled’; ?> Extraction Path: installerExtractPath; ?> Installer Path: installerContentsPath; ?> Archive Name: [HASH]_archive.zip or [HASH]_archive. daf This is based on the format used to build the archive Archive Size: Expected Size: readableByteSize($boot->archiveExpectedSize); ?> Actual Size: readableByteSize( $boot->archiveActualSize); ?> Boot Log dup-installer-bootlog__[HASH].txt * I have never get this error before … * Thank you * Mark * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fduplicator-bootloader%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11062714) * Hey Mark, * Thanks for the feedback! If you can give the developer version a try it may have the updates for your issue. The very latest version (1.3.3) can be found by following these instructions: * – [Download Developer Version](https://downloads.wordpress.org/plugin/duplicator.zip) – Uninstall your current version and install this one. * Let me know if this solves your issue~ * Thanks * [TonyKO](https://wordpress.org/support/users/ned1977/) * (@ned1977) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11062731) * Hi Cory, * I’m getting the same issue and installed the developer version without it rectifying the problem. * I can download the installer file directly from the server, rename it, and it works fine. * It’s not a server issue because I have a similar test site on the same server with no problems. The only difference between the sites is some plugins (couldn’t find a conflict) and the size of the site, but I get the same issue when I run“ Archive Only the Database” so size doesn’t seem to be the issue either. Bit random. * Cheers, * Tony * Thread Starter [markzoi](https://wordpress.org/support/users/markzoi/) * (@markzoi) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11063278) * Hi, same here developer version still not work 🙁 … * I’ll waiting the final update of Duplicator … I hope it will be delivered soon… * Thank you * Mark * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11064769) * Hey [@markzoi](https://wordpress.org/support/users/markzoi/), [@ned1977](https://wordpress.org/support/users/ned1977/), * If you want to submit a [support ticket](https://snapcreek.com/ticket) for this issue I can have a closer look at your setup, at this point I don’t have enough information to isolate the issue. Please provide a link to this thread when submitting the ticket. * Thanks~ * Thread Starter [markzoi](https://wordpress.org/support/users/markzoi/) * (@markzoi) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11064840) * Hi, and thank you for your quick replay! WE LOVE DUPLICATOR!! * I will contact first the provider to figure out if this depend from some server limitation on they’re server or php version … * Let you know soon if this issue was related to them, best regards * Mark - This reply was modified 7 years, 4 months ago by [markzoi](https://wordpress.org/support/users/markzoi/). * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11065088) * Hey Mark, * You might have them try this solution. It’s part of the web servers configuration setup. * [https://wordpress.org/support/topic/error-installing-package/](https://wordpress.org/support/topic/error-installing-package/) * Thanks * Thread Starter [markzoi](https://wordpress.org/support/users/markzoi/) * (@markzoi) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11067871) * Hi, we have resolved out the issue by switching the php version to 7.1 and increase memory limit on php. * Best regards * Mark * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11069541) * Thanks for the update! * [TonyKO](https://wordpress.org/support/users/ned1977/) * (@ned1977) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11080430) * I’ve increased max_execution _time from 30 seconds to unlimited and memory_limit from 256M to 2048M for both PHP 7.1 and 7.2 and still get the installer.php issue. This is with the developer verion of the plugin. * The last bit of the log file says the following: * INTEGRITY CHECKS: ******************************************************************************** SQL File: 4.46MB Installer File: 32.97KB Archive File: 91.68MB * ******************************************************************************** RECORD ID:[5] TOTAL PROCESS RUNTIME: 61.07 sec. PEAK PHP MEMORY USED: 34.25MB DONE PROCESSING => testpackage_v2 12 January 2019 3:19 am * So memory doesn’t seem to be an issue. * Will raise a ticket. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [7 years, 4 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11080469) * Thanks [@ned1977](https://wordpress.org/support/users/ned1977/)! This thread is getting rather long… * [iamkira](https://wordpress.org/support/users/iamkira/) * (@iamkira) * [7 years, 2 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11355237) * Hello, dear Cory * I’m having the same issue with a Duplicator backup with a website that I’m managing. * This is the log: * ZipArchive: hasZipArchive ? ‘Enabled’ : ‘Disabled’; ?> ShellExec Unzip: hasShellExecUnzip?‘ Enabled’ : ‘Disabled’; ?> Extraction Path: installerExtractPath; ?> Installer Path: installerContentsPath; ?> Archive Name: [HASH]_archive.zip or [HASH]_archive. daf This is based on the format used to build the archive Archive Size: Expected Size: readableByteSize($boot->archiveExpectedSize); ?> Actual Size: readableByteSize( $boot->archiveActualSize); ?> Boot Log dup-installer-bootlog__[HASH].txt * Is there any way to fix this? * Thank you in advance. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Duplicator – Bootloader’ is closed to new replies. * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985) * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/) * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq) * [Support Threads](https://wordpress.org/support/plugin/duplicator/) * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/) ## Tags * [download](https://wordpress.org/support/topic-tag/download/) * [file](https://wordpress.org/support/topic-tag/file/) * [installer](https://wordpress.org/support/topic-tag/installer/) * 11 replies * 4 participants * Last reply from: [iamkira](https://wordpress.org/support/users/iamkira/) * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/duplicator-bootloader/#post-11355237) * Status: resolved