Title: E-mail
Last modified: December 29, 2018

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# E-mail

 *  [jurgen2211](https://wordpress.org/support/users/jurgen2211/)
 * (@jurgen2211)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/e-mail-15/)
 * Hello, i have just install this plugin and it work good but as people make a 
   ticket on my site i don’t received an e-mail that i can see the ticket?

Viewing 1 replies (of 1 total)

 *  [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/e-mail-15/#post-11046734)
 * Hello,
 * Please make sure that you have install email notification add-on. After installing
   Email Notification add-on check following conditions : 
 * 1. Go to Support Plus > Add-ons > Email Notification and check you have entered
   From Name, From Email, Reply-to Email. From Email and Reply to email should not
   belong to any registered user on your site.
    2. Also check you have correctly
   configured email notification templates under same email notification settings.
   3. Have you installed any SMTP plugin? If not please any smtp plugin and recheck
   issue.  4. Other than Support Plus emails are sent from your site? like wordpress
   password change email,new user registration etc   5. Also, could you please double
   check emails are not going in spam/bulk/junk mail folder?

Viewing 1 replies (of 1 total)

The topic ‘E-mail’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-support-plus-responsive-ticket-
   system_868078.svg)
 * [WP Support Plus Responsive Ticket System](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)
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 * [Active Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/e-mail-15/#post-11046734)
 * Status: not a support question