Title: E-mail request
Last modified: August 21, 2016

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# E-mail request

 *  [stclair](https://wordpress.org/support/users/stclair/)
 * (@stclair)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/e-mail-request/)
 * Is it possible to use Casengo chat without having to enter an e-mail address?
   
   I don’t want users to have to provide personal information, i.e. just a name,
   NO e-mail address when they require support.
 * [http://wordpress.org/extend/plugins/the-casengo-chat-widget/](http://wordpress.org/extend/plugins/the-casengo-chat-widget/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Casengo](https://wordpress.org/support/users/casengo/)
 * (@casengo)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/e-mail-request/#post-3902295)
 * Hi!
 * At this point, individual pre-chat form fields cannot be removed. I know that
   the devteam has this on their list for the upcoming weeks.
 * For now, you could choose to disable the pre-chat form completely. This means
   that when the visitor clicks the chat button, chat will start immediately.
 * Hope this helps!
 * Cheers,
    Thijs Casengo Support
 *  Plugin Author [Casengo](https://wordpress.org/support/users/casengo/)
 * (@casengo)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/e-mail-request/#post-3902299)
 * This is the link to enable/disable the prechat form.
    [http://get.casengo.nl/admin/#!/channels/vip/configuration](http://get.casengo.nl/admin/#!/channels/vip/configuration)
 * Thijs

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘E-mail request’ is closed to new replies.

 * ![](https://ps.w.org/the-casengo-chat-widget/assets/icon-128x128.png?rev=997195)
 * [Casengo Live Chat Support](https://wordpress.org/plugins/the-casengo-chat-widget/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Casengo](https://wordpress.org/support/users/casengo/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/e-mail-request/#post-3902299)
 * Status: not resolved