Title: E_COMPILE_ERROR with Storefront Theme
Last modified: June 16, 2021

---

# E_COMPILE_ERROR with Storefront Theme

 *  Resolved [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/)
 * Error Details
    ============= An error of type E_COMPILE_ERROR was caused in line
   27 of the file /services/webpages/c/l/clockittoya.ca/public/wp/wp-content/themes/
   storefront/functions.php. Error message: require(): Failed opening required ‘
   inc/class-storefront.php’ (include_path=’.’)

Viewing 15 replies - 1 through 15 (of 25 total)

1 [2](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/page/2/?output_format=md)
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 *  Thread Starter [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14563907)
 * Sorry forgot to include the following info:
    \\WordPress version 5.7.2 Current
   theme: Storefront (version 3.7.0) Current plugin: (version ) PHP version 7.4.19\
 * Thanks for any help you can provide on this error.
    Mike
 *  [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14565677)
 * Hi Mike [@cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)!
 * Can you also let us know which version of WooCommerce you’re using?
 * Based on the error message though, there may be an issue with the Storefront 
   install. Do you remember any updates or changes to your site before the error
   started happening?
 * You may want to download a fresh copy of Storefront [here](https://wordpress.org/themes/storefront/)
   and try reinstalling again.
 * Let us know if that helps!
 *  Thread Starter [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14567722)
 * Hi Cara,
 * Thank you for the reply.
 * WordPress version 5.7.2
    Current theme: Storefront (version 3.7.0) PHP version
   7.4.19
 * I do not remember any changes except adding google recaptcha. Do you happen to
   know if using recaptcha causes issues with Storefront? Maybe there is a better
   plugin?
 * Thanks so much for your help.
    Mike
 *  [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14569996)
 * Hi Mike [@cuttycliffy](https://wordpress.org/support/users/cuttycliffy/),
 * Thank you for that information!
 * To be clear though, are you not using the WooCommerce plugin?
 * > I do not remember any changes except adding google recaptcha. Do you happen
   > to know if using recaptcha causes issues with Storefront? Maybe there is a 
   > better plugin?
 * I’m not aware of any Storefront issues specific to Google ReCaptcha. That said,
   there are many different ReCaptcha plugins. I’m not familiar with which one would
   be better either. However, if you suspect that the one you have is causing the
   error, can you see if temporarily disabling it makes the error go away?
 * Can you also try reinstalling Storefront in case something’s wrong with the install?
   And please let us know how that goes too!
 *  Thread Starter [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14570911)
 * Sorry about that Cara. Yes I am using the WooCommerce plugin – Version 5.4.1.
   Will I lose my specific setup information, product pictures, etc…if I reinstall
   Storefront?
 * Thanks for all your help!
    Mike
 *  [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * (@wpniall)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14571028)
 * Hi [@cuttycliffy](https://wordpress.org/support/users/cuttycliffy/),
 * Thanks for confirming your WooCommerce version!
 * The settings should be stored in the database, so reinstalling Storefront should
   not remove any specific set up information.
 * Having said that, have you made any changes to the theme’s files or folders directly?
   If you hav made any changes, they would be deleted if you reinstall Storefront.
 * I recommend first [making a full back of your site](https://docs.woocommerce.com/document/backup-wordpress-content/),
   then try reinstalling Storefront.
 * Please let us know how that goes!
 *  Thread Starter [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14605931)
 * Okay thanks Niall. I will try that now and update this thread with the results.
   Appreciate the help!
 * Mike
 *  Thread Starter [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14606076)
 * It appears I am still getting the same error:
 * Error Details
    ============= An error of type E_COMPILE_ERROR was caused in line
   27 of the file /services/webpages/c/l/clockittoya.ca/public/wp/wp-content/themes/
   storefront/functions.php. Error message: require(): Failed opening required ‘
   inc/class-storefront.php’ (include_path=’.’)
 * I unzipped and copied all files from the Storefront link you provided via FTP
   and overwrote the exiting Storefront files. I also compared the functions.php
   and inc/class-storefront.php php files and they are identical. Do you have some
   other ideas I can try to fix this issue? My website users sporadically get the
   error:
 * “There has been a critical error on this website”
 * Thanks,
    Mike
 *  [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14606392)
 * Hi Mike [@cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)!
 * Thank you for keeping us updated on your issue. I went looking for similar issues,
   and judging by the reference to `E_COMPILE_ERROR`, the WooCommerce installation
   on your site may have some missing files. Can you try reinstalling [WooCommerce](https://wordpress.org/plugins/woocommerce/)
   if that helps?
 * Also, can you check if you have a separate [WooCommerce Admin](https://wordpress.org/plugins/woocommerce-admin/)
   plugin in your plugins list under WP Admin > Plugins? If yes, which version is
   it?
 *  Thread Starter [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14625592)
 * Hello Cara,
 * I do not have WooCommerce Admin installed. After I updated Storefront, I am getting
   an error when I click on “Appearance”, than “Customize” for that theme. – “There
   has been a critical error on this website. Please check your site admin email
   inbox for instructions.”
 * Do you think it will still help reinstalling WooCommerce?
 * Thanks for all your help on this…
    Mike
 *  Thread Starter [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14625598)
 * Hi there,
 * I do not have WooCommerce Admin.
 * Thanks,
    Mike
 *  [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14625636)
 * Hi Mike [@cuttycliffy](https://wordpress.org/support/users/cuttycliffy/),
 * I’m sorry to hear you’re still having issues on your site.
 * > Do you think it will still help reinstalling WooCommerce?
 * Yes, it would be helpful to rule out a faulty WooCommerce installation right 
   away.
 * Can you also clarify, just so we’re on the same page, have you already deactivated
   the Google ReCaptcha plugin you installed?
 * Also, it would be helpful to pinpoint the exact instances when you receive errors
   on your site. You’ve mentioned the following before:
 * > My website users sporadically get the error:
   > “There has been a critical error on this website”
 * Are users still getting the error? If yes, does it only happen when visiting 
   certain pages on your site?
 * The `E_COMPILE_ERROR` can be tricky to diagnose, so if you can send us a copy
   of your System Status Report, that could help us get a better idea of your site
   setup. You can find it via **WooCommerce > Status**. Select “Get system report”
   and then “Copy for support”. Once you’ve done that, you can paste it into your
   reply here.
 *  Thread Starter [cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)
 * (@cuttycliffy)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14625652)
 * Hi Cara,
 * My users are not seeing the error anymore. I am just getting the error when I
   try to click on customize for the storefront theme. I also get the error when
   I click on background and header. I deactivated the Google ReCaptcha plugin and
   still get the error.
 * Here is the latest error:
 * 2021-07-05T00:05:12+00:00 CRITICAL require(): Failed opening required ‘inc/class-
   storefront.php’ (include_path=’.’) in /services/webpages/c/l/clockittoya.ca/public/
   wp/wp-content/themes/storefront/functions.php on line 27
 * The inc/class-storefront.php is present in /wp/wp-content/themes/storefront/inc
   ******************************************************`
 * Here is the system status report:
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): http://clockittoya.ca/wp
       Site address (URL): http://clockittoya.ca/wp
       WC Version: 5.4.1
       REST API Version: ✔ 5.4.1
       WC Blocks Version: ✔ 5.1.0
       Action Scheduler Version: ✔ 3.1.6
       WC Admin Version: ✔ 2.3.1
       Log Directory Writable: ✔
       WP Version: 5.7.2
       WP Multisite: –
       WP Memory Limit: 256 MB
       WP Debug Mode: –
       WP Cron: ✔
       Language: en_US
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 7.4.19
       PHP Post Max Size: 256 MB
       PHP Time Limit: 30
       PHP Max Input Vars: 1000
       cURL Version: 7.64.1
       OpenSSL/1.0.2k
   
       SUHOSIN Installed: –
       MySQL Version: 5.7.31-log
       Max Upload Size: 256 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 5.4.1
       WC Database Prefix: wp_
       Total Database Size: 229.68MB
       Database Data Size: 159.54MB
       Database Index Size: 70.14MB
       wp_woocommerce_sessions: Data: 5.56MB + Index: 0.01MB + Engine MyISAM
       wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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       wp_woocommerce_order_itemmeta: Data: 42.10MB + Index: 31.35MB + Engine MyISAM
       wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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       wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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       wp_UPCP_Categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_Custom_Fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_Fields_Meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_Items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_Item_Images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_SubCategories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_Tagged_Items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_Tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_Tag_Groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_UPCP_Videos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_usermeta: Data: 5.89MB + Index: 2.34MB + Engine MyISAM
       wp_users: Data: 0.16MB + Index: 0.17MB + Engine MyISAM
       wp_user_registration_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
       wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
       wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_wc_customer_lookup: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
       wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_order_product_lookup: Data: 3.37MB + Index: 2.88MB + Engine MyISAM
       wp_wc_order_stats: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
       wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_product_meta_lookup: Data: 0.59MB + Index: 0.74MB + Engine MyISAM
       wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
       wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
       wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
   
       ### Post Type Counts ###
   
       attachment: 9700
       custom_css: 1
       es_template: 27
       jetpack_migration: 2
       jp_img_sitemap: 10
       jp_img_sitemap_index: 2
       jp_sitemap: 2
       jp_sitemap_master: 2
       nav_menu_item: 12
       page: 9
       post: 3
       product: 9092
       revision: 775
       shop_order: 2291
       tablepress_table: 2
       um_directory: 1
       um_form: 3
       um_role: 2
       user_registration: 1
   
       ### Security ###
   
       Secure connection (HTTPS): ❌
       					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
       Hide errors from visitors: ✔
   
       ### Active Plugins (23) ###
   
       Akismet Anti-Spam: by Automattic – 4.1.9
       Autoptimize: by Frank Goossens (futtta) – 2.8.4
       Decorator - WooCommerce Email Customizer: by WebToffee – 1.1.0
       Email Subscribers & Newsletters: by Icegram – 4.7.5.1
       Email Text Customizer for WooCommerce: by EnigmaWeb – 1.0.3
       FMA Additional Registration Attributes(Free): by FME Addons – 1.0.4
       GTranslate: by Translate AI Multilingual Solutions – 2.8.64
       WooCommerce Custom Account Fields: by Iconic – 1.0.0
       Jetpack: by Automattic – 9.8.1
       Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11
       Manage Notification E-mails: by Virgial Berveling – 1.8.0
       Multiple Admin Email Addresses: by Nimrod Cohen – 1.1.2
       TablePress: by Tobias Bäthge – 1.13
       Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.5
       UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
       DavidAnderson – 1.16.56
   
       Woo Custom Emails: by wp3sixty – 2.2
       WooCommerce Extra Product Sorting Options: by SkyVerge – 2.9.0
       Booster for WooCommerce: by Pluggabl LLC – 5.4.2
       More Sorting Options for WooCommerce: by WP Wham – 3.2.8
       WooCommerce Remove Product Sorting: by SkyVerge – 1.1.1
       WooCommerce: by Automattic – 5.4.1
       Media Library Categories: by Jeffrey-WP – 1.9.9
       Smush: by WPMU DEV – 3.8.7
   
       ### Inactive Plugins (1) ###
   
       WP Healthcheck: by Tiago Hillebrandt – 1.3.3
   
       ### Settings ###
   
       API Enabled: ✔
       Force SSL: –
       Currency: CAD ($)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: simple (simple)
       grouped (grouped)
       variable (variable)
       external (external)
   
       Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
       exclude-from-catalog (exclude-from-catalog)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
   
       ### WC Pages ###
   
       Shop base: #30 - /
       Cart: #31 - /cart/
       Checkout: #32 - /checkout/
       My account: #33 - /my-account/
       Terms and conditions: #79 - /terms/
   
       ### Theme ###
   
       Name: Storefront
       Version: 3.7.0
       Author URL: https://woocommerce.com/
       Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: –
   
       ### More Sorting Settings ###
   
       More Sorting for WooCommerce: no
       Custom Sorting: yes
       Sort by date (ascending): 
       Sort by date (descending): 
       Sort by title: A to Z: Sort by title: A to Z
       Sort by title: Z to A: 
       Sort by slug: A to Z: 
       Sort by slug: Z to A: 
       Sort by SKU: low to high: 
       Sort by SKU: high to low: 
       Sort by SKU: no
       Sort by stock quantity: low to high: 
       Sort by stock quantity: high to low: 
       Sort by total sales: low to high: 
       Sort by total sales: high to low: 
       Sort by last modified date: oldest to newest: 
       Sort by last modified date: newest to oldest: 
       Sort by author ID (ascending): 
       Sort by author ID (descending): 
       Sort by product ID (ascending): 
       Sort by product ID (descending): 
       Sort by number of comments (ascending): 
       Sort by number of comments (descending): 
       Random sorting: 
       No sorting: 
       Custom Meta Sorting: no
       Total Options: 1
       Enable/Disable: yes
       Type: meta_value
       Meta Key: 
       Secondary Sorting: none
       Order: asc
       Parameter: custom_sorting_1
       Title: Custom Meta Sorting #1
       Default Sorting Options: no
       Default sorting: Default sorting
       Sort by popularity: Sort by popularity
       Remove "Sort by popularity": no
       Sort by average rating: Sort by average rating
       Remove "Sort by average rating": no
       Sort by newness: Sort by newness
       Remove "Sort by newness": yes
       Sort by price: low to high: Sort by price: low to high
       Remove "Sort by price: low to high": no
       Sort by price: high to low: Sort by price: high to low
       Remove "Sort by price: high to low": no
       Rearrange Sorting: no
       Rearrange Sorting: menu_order
       popularity
       rating
       date
       price
       price-desc
       date-asc
       date-desc
       title-asc
       title-desc
       name-asc
       name-desc
       sku-asc
       sku-desc
       stock_quantity-asc
       stock_quantity-desc
       total_sales-asc
       total_sales-desc
       modified-asc
       modified-desc
       author-asc
       author-desc
       product_id-asc
       product_id-desc
       comment_count-asc
       comment_count-desc
       rand
       none
       Remove All Sorting (Including WooCommerce Default): no
       Enable/Disable: no
       Theme: avada
   
       ### Action Scheduler ###
   
       Complete: 612
       Oldest: 2021-06-04 08:06:13 -0300
       Newest: 2021-07-05 00:49:34 -0300
   
       ### Status report information ###
   
       Generated at: 2021-07-05 00:53:56 -03:00
       ```
   
 * Thanks,
    Mike
 *  [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14630128)
 * Thank you for that, [@cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)!
 * I have a few things for you to check.
 * First, you already said that the `inc/class-storefront.php` exists. Can you also
   confirm that it is not corrupted?
 * Next, can you please go over these with your hosting provider?
    1. Increase your site’s PHP Time Limit from 30 to at least 300
    2. Check the permissions on your site’s files/folders to make sure they can be 
       opened
 *  [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/#post-14654466)
 * Hi, [@cuttycliffy](https://wordpress.org/support/users/cuttycliffy/)!
 * We haven’t heard back from you in a while, so I’m going to mark this thread as
   resolved. However, we’ll be here if/when you’re ready to continue.

Viewing 15 replies - 1 through 15 (of 25 total)

1 [2](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/page/2/?output_format=md)
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The topic ‘E_COMPILE_ERROR with Storefront Theme’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/storefront/4.6.2/screenshot.png)
 * Storefront
 * [Support Threads](https://wordpress.org/support/theme/storefront/)
 * [Active Topics](https://wordpress.org/support/theme/storefront/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/storefront/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/storefront/reviews/)

 * 25 replies
 * 4 participants
 * Last reply from: [prettyboymp](https://wordpress.org/support/users/prettyboymp/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/e_compile_error-with-storefront-theme/page/2/#post-14906090)
 * Status: resolved