Title: Ecommerce Data Reports Empty Last modified: February 13, 2023 --- # Ecommerce Data Reports Empty * Resolved [chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) * (@chrisstanyon) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/) * Hi, * I’ve installed Matomo Analytics Plugin (**Matomo Analytics – Ethical Stats. Powerful Insights**) and set up the Tag Manager (created a Container and from Matomo Anaytics- > Settings -> Tracking, I set the Tracking Code option to Tag Manager). I can get Page Views tracked as well as firfing an Event, and triggering a Goal Conversion– all that is working as expected – except there is **NO** e-commerce (WooCommerce) data at all. * If I switch the Tracking Code Settings to _Default Tracking_, instead of _Tag Manager_, the e-commerce data does get tracked, but I lose the Tag Manager!! * Your docs indicated that installing the WordPress plugin should enab led e-commerce tracking ‘out-of-the-box’, with nothing else to configure, but that doesn’t seem to work. * How do set up the Tag Manager code AND track e-commerce data – at the moment, it seems like it’s one or the other. * Thanks Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [varunmatomo](https://wordpress.org/support/users/varunmatomo/) * (@varunmatomo) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16485766) * Hi [@chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) Can I confirm if you are using WordPress Multisite feature? [How do I enable the Tag Manager in Matomo for WordPress when I use the WordPress Multisite feature?](https://matomo.org/faq/wordpress/how-do-i-enable-the-tag-manager-in-matomo-for-wordpress-when-i-use-the-wordpress-multisite-feature/) * Thread Starter [chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) * (@chrisstanyon) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16485861) * Hi, * No – I’m NOT using MultiSite. This is a simple, basic, single site installation. * Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/) * (@emermatomo) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16508149) * Hi [@chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) For us to investigate further, can you please send us a copy of your system check. Please see this guide on how to get it: [How do I find and copy the system report in Matomo for WordPress?](https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/) * Thread Starter [chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) * (@chrisstanyon) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16508933) * Sure – here you go: * **Matomo** - Matomo Plugin Version: 4.13.3 - Config exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/ config/config.ini.php” ) - JS Tracker exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/ matomo.js” ) - Plugin directories: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/ matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/”}]) - Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo) - Matomo Version: 4.13.3 - Matomo Blog idSite: 1 - Matomo Install Version: 4.13.3 (Install date: 2023-02-10 14:28:50) - Upgrades outstanding: No - Upgrade in progress: No * **Endpoints** - Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo. js) - Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/) - Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo. php) - Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/) * **Crons** - Server time: 2023-02-27 09:26:35 - Blog time: 2023-02-27 09:26:35 (Below dates are shown in blog timezone) - Sync users & sites: Next run: 2023-02-27 14:32:39 (5 hours 6 min) ( Last started: 2023-02-26 15:02:05 (-18 hours 24 min). Last ended: 2023-02-26 15:02:06 (- 18 hours 24 min). Interval: daily) - Archive: Next run: 2023-02-27 09:28:54 (2 min 18s) ( Last started: 2023-02- 27 08:32:02 (-54 min 34s). Last ended: 2023-02-27 08:32:04 (-54 min 32s). Interval: hourly) - Update GeoIP DB: Next run: 2023-03-12 14:32:40 (13 days 5 hours) ( Last started: 2023-02-10 15:02:03 (-16 days 18 hours). Last ended: 2023-02-10 15:02:13 (- 16 days 18 hours). Interval: matomo_monthly) * **Mandatory checks** - PHP version >= 7.2.5: ok - PDO extension: ok - PDO\MYSQL extension: ok - MYSQLI extension: ok - Other required extensions: ok - Required functions: ok - Required PHP configuration (php.ini): ok - Directories with write access: ok - Directories with write access for Tag Manager: ok * **Optional checks** - 64-bit PHP Binary: ok - Tracker status: ok - Memory limit: ok - Time zone: ok - Open URL: ok - GD > 2.x + FreeType (graphics): ok - Other extensions: ok - Other functions: ok - Filesystem: ok - Last Successful Archiving Completion: ok - Database abilities: ok - Max Packet Size: ok - Geolocation: ok - Update over HTTPS: ok - Supports Async Archiving: Yes - Location provider ID: geoip2php - Location provider available: Yes - Location provider working: Yes - Matomo URL: Yes (xxxxxxxxxxxxxx/wp-content/plugins/matomo/app) * **Matomo Settings** - Track mode: default - Track codeposition: footer - Track api endpoint: default - Track js endpoint: default - Version history: 4.13.3 - Core version: 4.13.3 - Last tracking settings update: 1676307594 - Last settings update: 1676307594 - Show get started page: 0 * **Logs** - None: * **WordPress** - Home URL: $site_url - Site URL: $site_url - WordPress Version: 6.1.1 - Number of blogs: 1 - Multisite Enabled: No - Network Enabled: No - WP_DEBUG: No - WP_DEBUG_DISPLAY: No - WP_DEBUG_LOG: No - DISABLE_WP_CRON: Yes - FORCE_SSL_ADMIN: Yes - WP_CACHE: No - CONCATENATE_SCRIPTS: – - COMPRESS_SCRIPTS: – - COMPRESS_CSS: – - ENFORCE_GZIP: – - WP_LOCAL_DEV: – - WP_CONTENT_URL: $site_url/wp-content - WP_CONTENT_DIR: $abs_path/wp-content - UPLOADS: – - BLOGUPLOADDIR: – - DIEONDBERROR: – - WPLANG: – - ALTERNATE_WP_CRON: – - WP_CRON_LOCK_TIMEOUT: 60 - WP_DISABLE_FATAL_ERROR_HANDLER: – - MATOMO_SUPPORT_ASYNC_ARCHIVING: – - MATOMO_TRIGGER_BROWSER_ARCHIVING: – - MATOMO_ENABLE_TAG_MANAGER: – - MATOMO_SUPPRESS_DB_ERRORS: – - MATOMO_ENABLE_AUTO_UPGRADE: – - MATOMO_DEBUG: – - MATOMO_SAFE_MODE: – - MATOMO_GLOBAL_UPLOAD_DIR: – - MATOMO_LOGIN_REDIRECT: – - Permalink Structure: /%postname%/ - Possibly uses symlink: No - Upload base url: $site_url/wp-content/uploads - Upload base dir: $abs_path/wp-content/uploads - Upload url: $site_url/wp-content/uploads/2023/02 - Custom upload_path: - Custom upload_url_path: - Compatible content directory: Yes * **WordPress Plugins** - Elementor: 3.11.1 - Elementor Pro: 3.11.1 - LiteSpeed Cache: 5.3.2 - Matomo Analytics – Ethical Stats. Powerful Insights.: 4.13.3 - UpdraftPlus – Backup/Restore: 1.22.24 - WooCommerce: 7.4.0 - WooCommerce Stripe Gateway: 7.1.0 - WP Mail SMTP: 3.7.0 - Active Plugins: 7 (elementor-pro elementor matomo updraftplus woocommerce- gateway-stripe woocommerce wp-mail-smtp) - Theme: hello-elementor (hello-theme-child) * **Server** - Server Info: LiteSpeed - PHP OS: Linux - PHP Version: 7.4.29 - PHP SAPI: litespeed - PHP Binary Name: lsphp - PHP Maxmind DB extension: Not loaded - PHP Error Reporting: 0 After bootstrap: 0 - PHP Found Binary: php -q - Timezone: UTC - WP timezone: +00:00 - Locale: en_GB - User Locale: en_GB - Memory Limit: 2G (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.) - WP Memory Limit: 40M - WP Max Memory Limit: 2G - Timezone version: 2022.1 - Time: 1677489998 - Max Execution Time: 30 - Max Post Size: 8M - Max Upload Size: 8388608 - Max Input Vars: 1000 - Disabled PHP functions: No - zlib.output_compression is off: Yes - Curl Version: 7.84.0, OpenSSL/1.1.1d - Suhosin installed: No * **PHP cli** - PHP cli Version: 7.4.29 - MySQLi support: ok * **Database** - MySQL Version: 10.2.32 - Mysqli Connect: Yes - Force MySQL over Mysqli: No - DB Prefix: Ia05j_ - DB CHARSET: utf8 - DB COLLATE: - SHOW ERRORS: No - SUPPRESS ERRORS: No - Uses Socket: No - Uses IPv6: No - Matomo tables found: 97 - DB tables exist: Yes - Matomo users found: 2 - Matomo sites found: 1 - Required permissions: OK * **Browser** - Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/110.0) - Language: en-gb,en * Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/) * (@emermatomo) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16512162) * Hello [@chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) Can you please confirm that you are not using another ecommerce plugin and the ecommerce on your Matomo for WordPress is enabled. To check, please login to your WP-admin, go to **Matomo Analytics** > **Settings **> **Tracking** tab > **Enable Ecommerce**. If it’s enable, please reach out our support by sending us an email to [hello@matomo.org](https://secure.helpscout.net/mailbox/d04557bde3a33f99/2112808/). * Thread Starter [chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) * (@chrisstanyon) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16512682) * Hi, * The only ecommerce plugin installed is WooCommerce, and I can confirm that ecommerce tracking is enabled in the Matomo Settings. * I thought I was already reaching out to your support by posting here, although so far, there hasn’t really been any support – just basic questions. No-one has attempted to even address my original question !!! Your plugin tracks e-commerce events when Default Tracking is enabled – but it doesn’t track e-commerce events if Tag Manager is enabled. I just want to know why ! * Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/) * (@emermatomo) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16519781) * Hello [@chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) this PR may fix this issue. [https://github.com/matomo-org/tag-manager/issues/300](https://github.com/matomo-org/tag-manager/issues/300). It should be deployed in the next Matomo release. * Thread Starter [chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) * (@chrisstanyon) * [3 years, 3 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16539427) * Seriously !! Your solution is a 2-year old PR that ‘should’ be deployed in the next release. A PR that assumes I have the source code and not the production ready minified scripts. * FYI – I’ve just updated the Plugin and it looks like it still hasn’t been fixed. * There must be a straight-forward way to get Tag Manager and WooCommerce tracking working at the same time. I can’t be the first person to want this * Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/) * (@emermatomo) * [3 years, 2 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16560408) * [@chrisstanyon](https://wordpress.org/support/users/chrisstanyon/) I do apologize for the late response. * If the PR does not fix the problem, kindly open a issue in the tag manager repository which is on this link [https://github.com/matomo-org/tag-manager/issues](https://github.com/matomo-org/tag-manager/issues) Another option is to switch to Matomo On-Premise. Sorry for the inconvenience caused. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Ecommerce Data Reports Empty’ is closed to new replies. * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=3531741) * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/) * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq) * [Support Threads](https://wordpress.org/support/plugin/matomo/) * [Active Topics](https://wordpress.org/support/plugin/matomo/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/) * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/) ## Tags * [Tag Manager](https://wordpress.org/support/topic-tag/tag-manager/) * 9 replies * 3 participants * Last reply from: [emermatomo](https://wordpress.org/support/users/emermatomo/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/ecommerce-data-reports-empty/#post-16560408) * Status: resolved