Title: Edit Processing Order Email
Last modified: August 1, 2019

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# Edit Processing Order Email

 *  Resolved [patrickiradukunda](https://wordpress.org/support/users/patrickiradukunda/)
 * (@patrickiradukunda)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/edit-processing-order-email/)
 * I am trying to add some texts in the processing order email template. I send 
   a processing order email for every purchase made in the funnel process. I was
   able to edit the email, but the problem is when a user makes initial order, he
   doesn’t get the edited email but when the user purchases upsell order, he gets
   the edited email.
 * I figure out that somehow woocommerce is sending the original/root email template
   on initial orders, and then It would send the copied/override email on upsell
   purchases. Any idea how to fix this?
 * **Summary:** Customers get different email templates. They get woocommerce root
   email when they place initial order and then they get an edited email template
   when they purchase any upsell order.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Linda](https://wordpress.org/support/users/lindamork/)
 * (@lindamork)
 * Automattic Happiness Engineer
 * [6 years, 10 months ago](https://wordpress.org/support/topic/edit-processing-order-email/#post-11818697)
 * Hi there,
 * Can you activate a default theme like Storefront or Twenty Nineteen and run a
   few test purchases to see if this behaviour persists? My guess is that your current
   theme has an email template override for the Processing Order email. Testing 
   using a default theme will help determine this. You can also find all theme template
   override files listed in the System Status report found at WooCommerce > Status
   listed in the Templates section.
 *  [Linda](https://wordpress.org/support/users/lindamork/)
 * (@lindamork)
 * Automattic Happiness Engineer
 * [6 years, 10 months ago](https://wordpress.org/support/topic/edit-processing-order-email/#post-11846437)
 * I’m going to go ahead and mark this as Resolved since we haven’t heard back from
   you in a while.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Edit Processing Order Email’ is closed to new replies.

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## Tags

 * [processing order](https://wordpress.org/support/topic-tag/processing-order/)

 * 2 replies
 * 2 participants
 * Last reply from: [Linda](https://wordpress.org/support/users/lindamork/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/edit-processing-order-email/#post-11846437)
 * Status: resolved