Title: Edit the “Write a reply” section
Last modified: November 10, 2021

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# Edit the “Write a reply” section

 *  Resolved [alessandrozonnino](https://wordpress.org/support/users/alessandrozonnino/)
 * (@alessandrozonnino)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/edit-the-write-a-reply-section/)
 * Hello,
    I’d like to edit the section “Write a Reply – The ticket has been closed.
   If you feel that your issue has not been solved yet or something new came up 
   in relation to this ticket, you can re-open it by clicking this link.”. I’d like
   to add a totally different layout, with two buttons (one to re-open the ticket,
   and one to call our customer support and escalate the ticket to the call center).
   What file do I have to edit?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/edit-the-write-a-reply-section/#post-15056333)
 * Hi [@alessandrozonnino](https://wordpress.org/support/users/alessandrozonnino/)
 * This cannot be customized. However, you should explore our powerpack productivity
   for some additional features for closing and reopening the ticket.
    [https://getawesomesupport.com/documentation/productivity/ticket-lock/](https://getawesomesupport.com/documentation/productivity/ticket-lock/)
 * Regards
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/edit-the-write-a-reply-section/#post-15160061)
 * Hi,
 * Marking this topic as clarified. Any questions, you can let us know.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Edit the “Write a reply” section’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/edit-the-write-a-reply-section/#post-15160061)
 * Status: resolved