Have you tried:
-deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
-switching to the default theme to rule out any theme-specific problems.
You also need to upgrade to the newest version.
Ok,great. I’ll look into these options and see if that works. Thank you for the quick response and help.
kmessinger…..
I went to try each of the steps, but I’m not able to do any of them. When I arrive at the (…/wp-admin/admin.php) page nothing will happen.
No matter which tab or subtab I choose, the rest of the page remains blank which eliminates any chance for me to move forward.
I’ve tried using different browsers and OS’s.
You can do this with the file manager provided by your host. Rename the wp-content/plugins to plugins-old. Rename your theme, themename-old. That should force WP to open with the default theme.
Ok… Thank you
Prior to this I tried manipulating some of the files using “ftp.mywebsitename.net’, but was unable to change anything.
Your method of using the control panel from the hosting site, is working though.
So far I changed the folder ‘wp-content/plugins’ to ‘plugins-old’. But when I change the current ‘themename’, to ‘themename-old’, the website will not load.
Any thoughts about that?
Look at your .htaccess file. It should look like this
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
Also, before you try to log in, (assuming you are using Chrome) hit F12. Click on Console then try your log in. If there is a javascript error it will show there.
==========================================================
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
==========================================================
Yes, I do see that same script in the ‘.htaccess’ file.
—————————————————————–
I didn’t see any error messages or flags in the chrome page source info.
This is driving me crazy, but thank you for your help thus far.
Erm, asking just in case: in your wp-content/themes folder, did you have OTHER themes available, such as the default wordpress themes, Twenty-Something ?
Otherwise, you can ask your web host if they detect an error about your website in their errors log. Hopefully one of their techs can take a peek and tell if you something is wrong.
One can also hope they might offer you to rollback to a former version of the site, if they do backups regularly it might do the job for you.
Great idea.
I did see other themes in the ‘themes’ folder. I will try to see of one of those can be assigned.
The next step will be to contact a tech rep at the hosting site (fatcow) as you suggested.
I’ll be sure to post a solution if one is found. Thanks again.
