• Resolved Xavi

    (@xaaf)


    I have a problem and I don’t know if it is related to Members, but hopefully someone can point me in the right direction:
    Whenever changes have been made to a user (for example if I want to add an extra course to the user), the password is also changed. As a result, the student can no longer log in. The student will also receive a notification that the password has been changed. And some of them find it very annoying that they have to renew their password without being asked.
    How can I solve this problem? or is it a WP problem?
    I have already turned on and off all plugins. I am using WP version 5.7.1 and all plugins are up to date. I have also tested it with different browsers.
    One moment I change users daily and then no one for a few weeks, it may have been there for a while. So unfortunately I don’t know exactly when this problem started, I didn’t notice it during staging (apparently I have to test that too from now on)

    Thanks in advance

    (Note: I’m using LearnDash, but Members for the roles and restrictions.)

Viewing 1 replies (of 1 total)
  • Plugin Author Caseproof LLC

    (@caseproof)

    Hi @xaaf

    Members plugin doesn’t have any functionality to change the password when you update user profile so this might be related to some plugin/theme conflict.

    Best

Viewing 1 replies (of 1 total)

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