Title: Elegant Theme code inside Popup Maker code
Last modified: January 10, 2017

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# Elegant Theme code inside Popup Maker code

 *  Resolved [JD](https://wordpress.org/support/users/jutta0303/)
 * (@jutta0303)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/elegant-theme-code-inside-popup-maker-code/)
 * Hi,
    I’ve been exploring an issue where I’m finding a huge block of code from
   Elegant Themes inside the code for each popup on my site. Now, I’m using Divi
   theme, which is made by Elegant Themes, and I’m also using two other plugins 
   made by Elegant Themes. When I contacted Elegant Themes about seeing their code
   inside the Popup Maker code, they had me switch to a WordPress default theme (
   I used Twenty Seventeen) and also told me to disable all Elegant Themes plugins.
   I did this, cleared browser, server, and CDN cache, and still found the Elegant
   Themes code inside the code for the popups. They told me:
 * > It looks like the plugin is storing that message somewhere so it’s not coming
   > from our products. You should contact the plugin’s authors about this problem,
   > please explain to them that all ET products are deactivated. If they think 
   > that there’s anything needs to be done from our side, please let me know.
 * You can see this problem on my staging site. Open [this page](http://ce7.a7b.myftpupload.com/self-realization/)
   and inspect it, then in the inspector scroll down until you see the Popup Maker
   code. Within it, you’ll see a whole bunch of Elegant Themes code that seems like
   it’s being saved somehow by the Popup Maker plugin. This site has the Twenty 
   Seventeen theme installed and also has all Elegant Themes plugins deactivated.
 * Here’s an example of the code as well (please ignore that most of the code looks
   really bad… it’s just because this is our staging site and I’ve disabled everything
   that’s normally needed for this site to look they way it’s supposed to):
    `<div
   id="pum-4363" class="pum pum-overlay pum-theme-2817 popmake-overlay" data-popmake
   ="{&quot;id&quot;:4363,&quot;slug&quot;:&quot;andy&quot;,&quot;theme_id&quot;:
   2817,&quot;cookies&quot;:[],&quot;triggers&quot;:[{&quot;type&quot;:&quot;click_open&
   quot;,&quot;settings&quot;:{&quot;extra_selectors&quot;:&quot;.andy&quot;,&quot;
   do_default&quot;:null,&quot;cookie&quot;:{&quot;name&quot;:null}}}],&quot;mobile_disabled&
   quot;:null,&quot;meta&quot;:{&quot;display&quot;:{&quot;size&quot;:&quot;medium&
   quot;,&quot;responsive_min_width&quot;:&quot;&quot;,&quot;responsive_max_width&
   quot;:&quot;&quot;,&quot;custom_width&quot;:&quot;640&quot;,&quot;custom_height&
   quot;:&quot;380&quot;,&quot;animation_type&quot;:&quot;fade&quot;,&quot;animation_speed&
   quot;:&quot;350&quot;,&quot;animation_origin&quot;:&quot;center top&quot;,&quot;
   position_bottom&quot;:&quot;<em>Before you can receive product updates, you must
   first authenticate your Elegant Themes subscription. To do this, you need to 
   enter both your Elegant Themes Username and your Elegant Themes API Key into 
   the Updates Tab in your theme and plugin settings. To locate your API Key, <a
   href=\&quot;https:\/\/www.elegantthemes.com\/members-area\/api-key.php\&quot;
   target=\&quot;_blank\&quot;>log in<\/a> to your Elegant Themes account and navigate
   to the <strong>Account > API Key<\/strong> page. <a href=\&quot;http:\/\/www.
   elegantthemes.com\/gallery\/divi\/documentation\/update\/\&quot; target=\&quot;
   _blank\&quot;>Learn more here<\/a><\/em>. If you still get this message, please
   make sure that your Username and API Key have been entered correctly&quot;,&quot;
   location&quot;:&quot;center top&quot;,&quot;position_right&quot;:&quot;<em>Before
   you can receive product updates, you must first authenticate your Elegant Themes
   subscription. To do this, you need to enter both your Elegant Themes Username
   and your Elegant Themes API Key into the Updates Tab in your theme and plugin
   settings. To locate your API Key, <a href=\&quot;https:\/\/www.elegantthemes.
   com\/members-area\/api-key.php\&quot; target=\&quot;_blank\&quot;>log in<\/a>
   to your Elegant Themes account and navigate to the <strong>Account > API Key<\/
   strong> page. <a href=\&quot;http:\/\/www.elegantthemes.com\/gallery\/divi\/documentation\/
   update\/\&quot; target=\&quot;_blank\&quot;>Learn more here<\/a><\/em>. If you
   still get this message, please make sure that your Username and API Key have 
   been entered correctly&quot;,&quot;position_top&quot;:&quot;100&quot;,&quot;position_left&
   quot;:&quot;<em>Before you can receive product updates, you must first authenticate
   your Elegant Themes subscription. To do this, you need to enter both your Elegant
   Themes Username and your Elegant Themes API Key into the Updates Tab in your 
   theme and plugin settings. To locate your API Key, <a href=\&quot;https:\/\/www.
   elegantthemes.com\/members-area\/api-key.php\&quot; target=\&quot;_blank\&quot;
   >log in<\/a> to your Elegant Themes account and navigate to the <strong>Account
   > API Key<\/strong> page. <a href=\&quot;http:\/\/www.elegantthemes.com\/gallery\/
   divi\/documentation\/update\/\&quot; target=\&quot;_blank\&quot;>Learn more here
   <\/a><\/em>. If you still get this message, please make sure that your Username
   and API Key have been entered correctly&quot;,&quot;overlay_zindex&quot;:&quot;
   1999999998&quot;,&quot;zindex&quot;:&quot;1999999999&quot;,&quot;responsive_min_width_unit&
   quot;:&quot;px&quot;,&quot;responsive_max_width_unit&quot;:&quot;px&quot;,&quot;
   custom_width_unit&quot;:&quot;px&quot;,&quot;custom_height_unit&quot;:&quot;px&
   quot;},&quot;close&quot;:{&quot;text&quot;:&quot;&quot;,&quot;button_delay&quot;:&
   quot;0&quot;},&quot;click_open&quot;:{&quot;extra_selectors&quot;:&quot;&quot;}}}"
   role="dialog" aria-hidden="true"><div id="popmake-4363" class="pum-container 
   popmake theme-2817 pum-responsive pum-responsive-medium responsive size-medium"
   ><div class="pum-content popmake-content"><h3><img class="alignleft size-full
   wp-image-4360" src="http://ce7.a7b.myftpupload.com/wp-content/uploads/Andy-LeCompte.
   jpeg" alt="andy-lecompte" width="180" height="219">Andy LeCompte&nbsp;<span style
   ="font-size: 16px;">MA, Humanistic Psychology</span></h3><p>A student of <em>
   A Course in Miracles</em> for twenty-five years, Andy has applied Course principles
   as an organization development consultant and as head of the Let’s Talk Training
   Group. He is the author of <em>Creating Harmonious Relationships: A Practical
   Guide to the Power of True Empathy</em>. In 2004 he met David Hoffmeister and
   turned his focus inward to the mind.</p></div><button type="button" class="pum-
   close popmake-close" aria-label="Close"> × </button></div></div>`
 * Thanks for your help!
    -  This topic was modified 9 years, 5 months ago by [JD](https://wordpress.org/support/users/jutta0303/).

Viewing 16 replies (of 16 total)

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 *  [chadhadsell](https://wordpress.org/support/users/chadhadsell/)
 * (@chadhadsell)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/elegant-theme-code-inside-popup-maker-code/page/2/#post-8966631)
 * I’m having the same problem. Have there been any updates/discoveries regarding
   this issue? Is there a temporary workaround I can use to replace that junk data?
   
   My overlays aren’t showing, and I suspect this problem has something to do with
   it. (A separate issue, but I had to hard-code the CSS for .pum-overlay to get
   the overlay to display properly. I’ll follow-up in a new thread if resolving 
   the current issue doesn’t end up also fixing that one… )
 * And of course, I’m happy to help if I can do any testing!
 * My example can be found here: [http://workforart.org/BoB](http://workforart.org/BoB)
 * Thanks!
    -  This reply was modified 9 years, 2 months ago by [chadhadsell](https://wordpress.org/support/users/chadhadsell/).
      Reason: additional data

Viewing 16 replies (of 16 total)

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## Tags

 * [plugin conflict](https://wordpress.org/support/topic-tag/plugin-conflict/)

 * 16 replies
 * 5 participants
 * Last reply from: [chadhadsell](https://wordpress.org/support/users/chadhadsell/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/elegant-theme-code-inside-popup-maker-code/page/2/#post-8966631)
 * Status: resolved