Elementor Header Footer

Resolved mjgomezperez
(@mjgomezperez)

3 years, 4 months ago

Elementor Header & Footer funcionaba perfectamente en mi sito web, también en la tienda, que tengo instalada(Woocommerce) pero ha dejado de funcionar en la página de tienda , en los productos, y en las categorías no se puede puede ver el Header…tampoco el Footer que tengo creados con Elementor Header & Footer.

No sé qué ha pasado, en las otras páginas del sitio se ven correctamente, solo falla en Woocommerce, por favor me podrían decir cual es el error…muchas gracias !!

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Herman Asrori (BSF)
(@bsfherman)

3 years, 4 months ago

Hi @mjgomezperez, sorry for the delay.

Have you configured the Header, so it will display on the entire site? Refer to this screenshot, please.

Kind regards,
Herman 😊

Thread Starter mjgomezperez
(@mjgomezperez)

3 years, 4 months ago

Hi, yes I have configured it to be displayed on the entire site.

I don’t know what’s going on, because it doesn’t work on Woocommerce and if it work in other pages.

Thank you very much for worry about my failure

Kind regards

Plugin Support Herman Asrori (BSF)
(@bsfherman)

3 years, 4 months ago

Hi @mjgomezperez,

Could you please share a screenshot showing the same thing on your site as my screenshot above? And also, please share URLs of the WooCommerce pages on your site.

Kind regards,
Herman 😊
Thread Starter mjgomezperez
(@mjgomezperez)

3 years, 4 months ago
Hola, envío captura de pantalla, la URL de la página de WooCommerce donde no funcionan el header y footer es esta:

https://fishexpor.com/tienda

Muchas gracias por tu interés en ayudarme
Un cordial saludo !!

Screenshot:

https://fishexpor.com/wp-content/uploads/2023/02/screenshot.jpg
- This reply was modified 3 years, 4 months ago by mjgomezperez.
Plugin Support Herman Asrori (BSF)
(@bsfherman)

3 years, 3 months ago
Hi @mjgomezperez,

Thanks for the screenshot.

I notice that you are using the Twenty Twenty-Two theme. This theme is a Full Site Editing (FSE) theme, and probably is not fully compatible with this plugin due to that. Can’t say anything further about this before checking further, though.

Well, could you please try to select the Method 2 under the Theme Support section? Refer to this screenshot, please.

Please let us know how you go.

Kind regards,
Herman 😊
- This reply was modified 3 years, 3 months ago by Herman Asrori (BSF).
Thread Starter mjgomezperez
(@mjgomezperez)

3 years, 3 months ago

Hola, muchas gracias por tu ayuda e interés, te adjunto enlaces a las capturas de pantalla de Portada(Index) y página de Tienda con los dos métodos;

Método 1, Index: https://fishexpor.com/wp-content/uploads/2023/02/screenshot-index-metod-1.jpg

Método 1, página de Tienda: https://fishexpor.com/wp-content/uploads/2023/02/screenshot-tienda-metod-1.jpg

Método 2; Index: https://fishexpor.com/wp-content/uploads/2023/02/screenshot-index-metod-2.jpg

Método 2; Página de Tienda: https://fishexpor.com/wp-content/uploads/2023/02/screenshot-tienda-metod-2.jpg

El plugin funciona bien en las plantillas del Tema Twenty Twenty-Two , pero no funciona en las plantillas creadas por WooCommerce, además hay algunos errores más en estas plantillas (Página de Tienda y Productos) aparece en el navegador el shortcode([smartslider3 slider=”2″]) esto es poco usual, y también aparece un menú que no está creado en el gestor de Menús. No encuentro una solución, no sé si tú puedes averiguar donde está el error. Muchas gracias por tu ayuda, eres muy amable

Saludos cordiales !!
Umar
(@bsfumar)

3 years, 2 months ago
Hi @mjgomezperez ,

Thank you so much for your kind patience with this and sorry for the delay in replying you here in this thread.

If an issue is happening with the third party plugin conflicting then you should contact them. Did you contact their developers? If yes, then what they said about this one?

If anything I can do from my side then I would like to have words with the developers here on my side. For that, you can create a new support ticket from here:
https://brainstormforce.com/open-a-ticket/

So, our team of developers can help you in the same.

I anticipate hearing from you.

Thank you,
Umar
- This reply was modified 3 years, 2 months ago by Umar.
- This reply was modified 3 years, 2 months ago by Umar.
Umar
(@bsfumar)

3 years, 1 month ago

Hello guys,

I am marking this thread as Resolved due to the lack of activity. If you need further help, please respond to this thread, or start a new one.

Kind regards,
Umar

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Elementor Header Footer’ is closed to new replies.