Title: elementor import kit error Last modified: July 19, 2022 --- # elementor import kit error * Resolved [George](https://wordpress.org/support/users/siou1975/) * (@siou1975) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/) * Do I have to BE connected with my email an password to elementor.com, when I try to import the elementor import kit from staging to live site? * Because this is the only thing that I didnt try when the import kit through me an error. * php, connectivity, zip, server, plugins ,everything are ok. So, when the import kit start, do I have to be connected to my free account in elementor in my browser?? Viewing 9 replies - 1 through 9 (of 9 total) * [Elementor Team](https://wordpress.org/support/users/michellei/) * (@michellei) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15837980) * Hi, could you please elaborate on the issue? * What is the error? * Please also send us your site URL and a screenshot of the issue - This reply was modified 3 years, 10 months ago by [Elementor Team](https://wordpress.org/support/users/michellei/). * Thread Starter [George](https://wordpress.org/support/users/siou1975/) * (@siou1975) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15838579) * This us the screenshot of the problem : [https://elementor.com/help/how-to-fix-common-errors-with-kit-library/](https://elementor.com/help/how-to-fix-common-errors-with-kit-library/) I dont understand the number 3 : Error while trying to apply the kit – This could be because of a server or license validation error. Please try again in a few minutes. You may also try disconnecting and re-connecting your license in order to make a fresh connection to the Kit Library. If the error continues, contact support. * Should I be connected to upload the zip file?? * [Elementor Team](https://wordpress.org/support/users/michellei/) * (@michellei) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15840821) * Hi, may I ask what files are you trying to import? were they created with Elementor? * Thread Starter [George](https://wordpress.org/support/users/siou1975/) * (@siou1975) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15841340) * A zip file with elementor import kit. * [Elementor Team](https://wordpress.org/support/users/michellei/) * (@michellei) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15853560) * Hi, as you are importing it from zip, we cannot control what is inside. It may be some corrupted files. From where is the zip file? * Thread Starter [George](https://wordpress.org/support/users/siou1975/) * (@siou1975) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15853985) * The zip file is from elementor EXPORT kit. I took it and I upload it, in another website with elementor IMPORT kit. php, connectivity, zip, server, plugins ,everything were ok. But this img: [https://elementor.com/help/how-to-fix-common-errors-with-kit-library/](https://elementor.com/help/how-to-fix-common-errors-with-kit-library/) showed to me. **And I ask you:** Do I have to be connected in my browser with my email and password to elementor.com, when I try to import the elementor import kit from staging to live site? * [Elementor Team](https://wordpress.org/support/users/michellei/) * (@michellei) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15855227) * Hi, you do not have to be connected to your Elementor account to use the tool. * Do you have Elementor Pro plugin on one of the websites? * Thread Starter [George](https://wordpress.org/support/users/siou1975/) * (@siou1975) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15855255) * Ok. Please last question. Do I have to import the demo in the live site and after import the zip file from elementor or it is not necessary? I use a theme from envato and a child theme .Do I have to import the demo from the the theme and after upload the export file from staging or I go directly to the import kit without installing the demo? No I dont use the pro version if elementor. * [Elementor Team](https://wordpress.org/support/users/michellei/) * (@michellei) * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15858790) * Hi [@siou1975](https://wordpress.org/support/users/siou1975/) , could you please share with us PHP Error logs as there may be some server-related issue causing this? Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘elementor import kit error’ is closed to new replies. * ![](https://ps.w.org/elementor/assets/icon-256x256.gif?rev=3444228) * [Elementor Website Builder - more than just a page builder](https://wordpress.org/plugins/elementor/) * [Frequently Asked Questions](https://wordpress.org/plugins/elementor/#faq) * [Support Threads](https://wordpress.org/support/plugin/elementor/) * [Active Topics](https://wordpress.org/support/plugin/elementor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/elementor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/elementor/reviews/) * 9 replies * 2 participants * Last reply from: [Elementor Team](https://wordpress.org/support/users/michellei/) * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-import-kit-error/#post-15858790) * Status: resolved