Title: Elementor Memory Limit
Last modified: August 9, 2022

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# Elementor Memory Limit

 *  Resolved [Elmarie](https://wordpress.org/support/users/elmarie/)
 * (@elmarie)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-memory-limit/)
 * Good day
 * If I go to elementor > system info the PHP memory limit is 96M. I’ve set it on
   the server and in the wp-config.php file to 512M. Why is elementor not picking
   up the correct memory limit?
 * Thanks.

Viewing 15 replies - 1 through 15 (of 15 total)

 *  [Elementor Team](https://wordpress.org/support/users/lianakap/)
 * (@lianakap)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15902934)
 * Hi,
 * Please send me a link to your page.
 *  Thread Starter [Elmarie](https://wordpress.org/support/users/elmarie/)
 * (@elmarie)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15904694)
 * Good day
 * Do you have an email address I can use for the login details? Not keen to post
   it on an open forum.
 * Thanks.
 *  Thread Starter [Elmarie](https://wordpress.org/support/users/elmarie/)
 * (@elmarie)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15905613)
 * Please have a look at these two screen prints:
 * [https://www.dropbox.com/s/aqg8v4eyxxuf4lt/elementor-php-limit.png?dl=0](https://www.dropbox.com/s/aqg8v4eyxxuf4lt/elementor-php-limit.png?dl=0)
 * [https://www.dropbox.com/s/ouabiajbhq0ehmn/site-health-php-limit.png?dl=0](https://www.dropbox.com/s/ouabiajbhq0ehmn/site-health-php-limit.png?dl=0)
 * If I go to site health it shows the PHP memory limit is 512M but the value under
   elementor > system info is 96M. How do I correct this?
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15941796)
 * > Do you have an email address I can use for the login details?
 * [@elmarie](https://wordpress.org/support/users/elmarie/) Do not offer anyone 
   login access on or off these forums. If [@lianakap](https://wordpress.org/support/users/lianakap/)
   did accept that, and it always comes out, they would be permanently banned from
   this site. it’s that serious. I am sure you do not want to get them into trouble
   here.
 * Had they asked for that **and to be clear, they did not do that,** then this 
   would be the reply to them:
 * While I know you have the best of intentions, it’s forum policy that you _not_
   ask users for admin or server access. Users on the forums aren’t your customers,
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
 * If they _are_ paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users _here_ and in public, you also help the next person with 
   the same problem. They’ll be able to read the debugging and solution and educate
   themselves. That’s how we get the next generation of developers.
 *  [Elementor Team](https://wordpress.org/support/users/lianakap/)
 * (@lianakap)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15947951)
 * HI,
 * The PHP Memory Limit and WordPress memory limit set in WP config are two separated
   values. You may check the php.ini file for the PHP memory limit and I would suggest
   you consult with hosting provider support.
 *  Thread Starter [Elmarie](https://wordpress.org/support/users/elmarie/)
 * (@elmarie)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15952776)
 * [@jan](https://wordpress.org/support/users/jan/)
 * Thank you for your reply. Now that I look back at the threads I realize that 
   my comment about login details was wrongly posted here. I was busy with the theme
   developer at the same time. And no, I don’t want to get anybody in trouble and
   I don’t just give out login details.
 * I have access to set the PHP memory limit. Where do I change the WordPress memory
   limit?
 * Thanks.
 *  [Elementor Team](https://wordpress.org/support/users/lianakap/)
 * (@lianakap)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15967341)
 * Hi,
 * You may contact your hosting provider and ask them to change your WordPress memory
   limit.
 *  Thread Starter [Elmarie](https://wordpress.org/support/users/elmarie/)
 * (@elmarie)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15967527)
 * Hi
 * I’ve already done that but the Elementor PHP limit is stuck on 96MB.
 *  [Elementor Team](https://wordpress.org/support/users/lianakap/)
 * (@lianakap)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-15967621)
 * Hi,
 * The PHP Memory Limit and WordPress memory limit set in WP config are two separate
   values. You may check the php.ini file for the PHP memory limit and I would suggest
   you consult with hosting provider support.
 *  [PIXELADAS](https://wordpress.org/support/users/pixeladas/)
 * (@pixeladas)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-16004963)
 * Hello,
 * We were editting the PHP.ini file in the web root folder, but it was not working.
   Elementor it’s still saying the old PHP memory_limit. In which folder we must
   to edit this php.ini file?
 * KR
 *  [Aakash](https://wordpress.org/support/users/aakash8/)
 * (@aakash8)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-16004991)
 * Hi [@pixeladas](https://wordpress.org/support/users/pixeladas/)
 * Here’s a guide with multiple methods on how to increase your memory limit – [https://themeisle.com/blog/increase-wordpress-memory-limit/](https://themeisle.com/blog/increase-wordpress-memory-limit/)
 * In most cases you could also contact your web host and have them handle it for
   you.
 * Hope this helped
 *  Thread Starter [Elmarie](https://wordpress.org/support/users/elmarie/)
 * (@elmarie)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-16005214)
 * [@karim-web](https://wordpress.org/support/users/karim-web/)
 * Thank you for your suggestion – works like a charm!
 *  [PIXELADAS](https://wordpress.org/support/users/pixeladas/)
 * (@pixeladas)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-16007863)
 * Thank you [@aakash8](https://wordpress.org/support/users/aakash8/) for yor answer,
 * we contacted with our hosting provider and they said that we must to edit the
   php.ini file. We edited the php.ini file and it’s working as you can see in the
   phpinfo screenshot:
 * > [Elementor PHP memory limit not working](https://imgur.com/a/U9wdMbK)
 * The phpinfo is showing 256M, but elementor system information is not showing 
   this value. Our hosting provider said us that the php.ini file is not recursive,
   and only applies the current url folder, and said us that we must to use this
   php.ini file into the 3 following folders:
    / /wp-content/ /wp-conten/plugins/
 * But elementor it’s still not recognizing the php.ini file. It seems that it’s
   a Elementor problem, not a hosting problem.
 * KR.
 *  [Aakash](https://wordpress.org/support/users/aakash8/)
 * (@aakash8)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-16007948)
 * Hi [@pixeladas](https://wordpress.org/support/users/pixeladas/)
 * Thanks for the extra info.
 * I believe their suggestion of adding PHP.ini to those folders still won’t apply
   to the subdirectories within them if it’s not recursive.
 * Could you ask your host to make the php.ini file recursive, I think that’s standard
   practice for WordPress environments and just makes sense.
 * Here’s a [guide](https://www.inmotionhosting.com/support/website/recursive-php-ini/)
   on how to do that yourself too.
 * Method 1 “Edit wp-config.php and increase wp_memory_limit” as suggested in the
   link in my previous post may also work in lieu of editing the PHP.ini file. Does
   the “System Info” change when you try this?
 *  [hpgsrl](https://wordpress.org/support/users/hpgsrl/)
 * (@hpgsrl)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/elementor-memory-limit/#post-16220373)
 * Hi
 * If I go to elementor > system info the PHP memory limit is 32M. I’ve set it on
   the server and in the wp-config.php file to 256M. Why is elementor not picking
   up the correct memory limit?
 * Thank you

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Elementor Memory Limit’ is closed to new replies.

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