Title: Email acceptance error Last modified: November 28, 2023 --- # Email acceptance error * Resolved [geoffreywang](https://wordpress.org/support/users/geoffreywang/) * (@geoffreywang) * [2 years, 6 months ago](https://wordpress.org/support/topic/email-acceptance-error/) *  The last email your site attempted to send was unsuccessful. Email Source: WPForms Lite Mailer: Other SMTP SMTP Error: The following recipients failed: [642787434@qq.com](https://wordpress.org/support/topic/email-acceptance-error/642787434@qq.com?output_format=md): Messages to this domain name are blocked. * The result of the test email I sent is: Congrats, test email was sent successfully! * Thank you for trying out WP Mail SMTP. We’re on a mission to make sure that your emails actually get delivered. * Why can’t I receive messages in my email? Thank you for your help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-acceptance-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/) * (@nasanansi) * [2 years, 6 months ago](https://wordpress.org/support/topic/email-acceptance-error/#post-17236855) * Hi [@geoffreywang](https://wordpress.org/support/users/geoffreywang/), * Thanks for reaching out! * Please kindly bear in mind that the error message you shared is coming from your email hosting provider and not WP Mail SMTP. * It indicates that they have blocked messages going to qq.com from your server. * To fix this, please contact your email hosting provider and they’ll be able to advise why they have placed this restriction on your account/server. * If you are still experiencing this issue and they are unable to resolve it, you may want to consider using one of our other transactional mailers. Please see the complete list here: * [https://wpmailsmtp.com/docs/a-ecomplete-guide-to-wp-mail-smtp-mailers/](https://wpmailsmtp.com/docs/a-ecomplete-guide-to-wp-mail-smtp-mailers/) * I hope this helps! * Thanks 🙂 * Thread Starter [geoffreywang](https://wordpress.org/support/users/geoffreywang/) * (@geoffreywang) * [2 years, 6 months ago](https://wordpress.org/support/topic/email-acceptance-error/#post-17246775) * ```wp-block-code Yavor Tasev Nov 29, 2023 09:46 PM Please accept my apologies for the delay, Geoffrey.Allow me to address your updates in turn:1) yes，I want to lift the restriction. My independent website cannot receive feedback from customers.There appears to have been a misunderstanding, as we have already allowed your boyicnc.com domain to send and receive email messages to qq.com, as requested.2) But I still haven't solved the problem, I just tested it again.and3) Event #66 错误 Mailer: Other SMTP SMTP Error: The following recipients failed: 642787434@qq.com: Messages to this ... WPForms LiteI was unable to replicate the reported issue, as I used the Email Test option of the WP Mail SMTP plugin and was able to successfully send a test email message to 642787434@qq.com. Here are the related email log entries:2023-11-29 13:40:28.364 [86367] 1r8Knk-00000000MT1-1Kke H=(boyicnc.com) [35.215.100.154]:19520 I=[35.215.100.154]:465 Ci=86367 Warning: Sender rate for u1721-xgpgpjjjwznt 1.0 / 1h limit 4002023-11-29 13:40:28.367 [86367] 1r8Knk-00000000MT1-1Kke <= info@boyicnc.com H=(boyicnc.com) [35.215.100.154]:19520 I=[35.215.100.154]:465 Ci=86367 P=esmtpsa X=TLS1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no SNI=mail.boyicnc.com A=dovecot_login:info@boyicnc.com S=14114 M8S=0 RT=0.044s id=RxecLpA7T1472IPJhf93sZqwKtM0EarpoajeBJdok@boyicnc.com T="WP Mail SMTP: HTML \345\217\221\351\200\201\350\207\263 642787434@qq.com \347\232\204\346\265\213\350\257\225\347\224\265\345\255\220\351\202\256\344\273\266" from for 642787434@qq.com2023-11-29 13:40:28.372 [86369] cwd=/var/spool/exim 4 args: /usr/sbin/exim -d=0x80001 -Mc 1r8Knk-00000000MT1-1Kke2023-11-29 13:40:32.582 [86369] 1r8Knk-00000000MT1-1Kke => 642787434@qq.com F= P= R=antispam_smarthost T=remote_smtp_antispam_auth S=15010 H=submission.antispam.mailspamprotection.com [34.149.79.66]:587 I=[35.215.86.41]:52472 X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes DN="/CN=*.antispam.mailspamprotection.com" A=antispam_login:User Name C="250 OK id=1r8Knl-001FDj-2t" QT=4.219s DT=4.142s2023-11-29 13:40:32.583 [86369] 1r8Knk-00000000MT1-1Kke Completed QT=4.264sPlease test this on your end whenever you are ready. You should have no further issues. Do not hesitate to post a new Support request should any hosting related help be required. Best regards, Yavor TasevTechnical Support Team ``` * Thread Starter [geoffreywang](https://wordpress.org/support/users/geoffreywang/) * (@geoffreywang) * [2 years, 6 months ago](https://wordpress.org/support/topic/email-acceptance-error/#post-17246780) * * Nov 29, 2023 09:46 PM * Please accept my apologies for the delay, Geoffrey. Allow me to address your updates in turn:_1) yes，I want to lift the restriction. My independent website cannot receive feedback from customers._There appears to have been a misunderstanding, as we have already allowed your **boyicnc.com** domain to send and receive email messages to **qq.com**, as requested._2) But I still haven’t solved the problem, I just tested it again._and_3) Event #66 错误 Mailer: Other SMTP SMTP Error: The following recipients failed: [642787434@qq.com](https://wordpress.org/support/topic/email-acceptance-error/642787434@qq.com?output_format=md): Messages to this … WPForms Lite_I was unable to replicate the reported issue, as I used the _Email Test_ option of the **WP Mail SMTP** plugin and was able to successfully send a test email message to **[642787434@qq.com](https://wordpress.org/support/topic/email-acceptance-error/642787434@qq.com?output_format=md)**. Here are the related email log entries: * Thread Starter [geoffreywang](https://wordpress.org/support/users/geoffreywang/) * (@geoffreywang) * [2 years, 6 months ago](https://wordpress.org/support/topic/email-acceptance-error/#post-17246781) * Thank you for your prompt reply, it saved me a lot of anxiety. But my problem is still not solved, and I still haven’t received any emails from the website in my mailbox. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Email acceptance error’ is closed to new replies. * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440) * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/) * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/) * 4 replies * 2 participants * Last reply from: [geoffreywang](https://wordpress.org/support/users/geoffreywang/) * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/email-acceptance-error/#post-17246781) * Status: resolved