Title: Email acceptance problem
Last modified: June 20, 2024

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# Email acceptance problem

 *  Resolved [visionsub](https://wordpress.org/support/users/visionsub/)
 * (@visionsub)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/email-acceptance-problem/)
 * Hello suporter,
   Recently, the plug-in on my website often fails to send emails,
   prompting that there is a configuration problem. However, I did not take any 
   action. I saved the configuration again and tested it again and it worked again.
   A few days later, the same problem occurred again. What is the reason?
 * [https://prnt.sc/ykzZ4M5zrd1Z](https://prnt.sc/ykzZ4M5zrd1Z)
 * [https://prnt.sc/H4ltyQaZyd1j](https://prnt.sc/H4ltyQaZyd1j)
 * [https://prnt.sc/KM3DgPRvA1Dg](https://prnt.sc/KM3DgPRvA1Dg)
 * Could you help me check it?
 * Thank you
 * Best regards,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Femail-acceptance-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Victoria Sakal](https://wordpress.org/support/users/sakalvictoria/)
 * (@sakalvictoria)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/email-acceptance-problem/#post-17852506)
 * Hi, [@visionsub](https://wordpress.org/support/users/visionsub/)!
 * This error just indicates that your server refuses connection and is not able
   to connect to the remote mail server.
 * You’ll need to contact your hosting/SMTP provider with that error report to fix
   the server configuration or to see if anything is blocking. They’d hopefully 
   be able to help!
 * Also please know, that the “Other SMTP” mailer option does not use a dedicated
   API, which can lead to potential errors based on your website hosting/SMTP settings.
   In cases where ongoing issues arise while using the “Other SMTP” mailer, we generally
   recommend switching to a transactional mailer option (it’s all mailers except
   the “Other SMTP” and “Default (none)” option).
 * WP Mail SMTP has documentation on setting up each of the available mailers [here](https://wpmailsmtp.com/categories/docs/mailers/).
 * Kind regards.

Viewing 1 replies (of 1 total)

The topic ‘Email acceptance problem’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Victoria Sakal](https://wordpress.org/support/users/sakalvictoria/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/email-acceptance-problem/#post-17852506)
 * Status: resolved